Suresh Satti - Resume

SATTI SURESH KUMAR REDDY
Email: satti.suresh25@gmail.com, Phone: +1 917-972-4726
Software QA E2E Test Manager/ Lead over 14+ years of Experience in software test planning, definition and
execution seeking similar opportunity.
Key skills and knowledge areas:
 Working as E2E Testing Manager with 14 years of experience in Software Testing the Client server,
web applications and Voice Response. Have a very good understanding of testing life cycles and
experience to conduct Black Box testing, Regression testing, performance testing, Compability testing
and usability testing User acceptance testing
 15 Years of IT Experience in software development and testing of Client Server and Web based
applications. I have performed in various roles as team member, Testing lead and module leader.
 Have developed client server applications using ORACLE , Visual Basic and Web applications using
JDBC, Applets, JSP, HTML and clear understanding of object oriented concepts, client server and three-
tier architecture with good knowledge on relational databases.
 Skilled in planning and implementing new processes, procedures and tools for quality assurance testing,
defect tracking, status reporting and problem resolution within Agile, Waterfall.
 Have gone through entire life cycle of software development, designing, development, testing and
implementation of projects in both SDLC and Agile.
 Strong team collaboration & communication skills. Adept at balancing business stakeholder and IT
management expectations while consistently moving projects forward.
PROFESSIONAL SUMMARY
 Over all 15 years of wide experience in Development and Quality Assurance as E2E Test Manager /QA
Lead on Client/Server, Web based, payments systems, Retail and Mobile applications contributing to the
complete implementation of Test Life Cycle.
 5 years of Onsite experience working in Canada and 6 months in US.
 Have gone through entire life cycle of software development, designing, development, testing and
implementation of projects.
 Experience Includes implementation of best practices of Project Management methods to Quality
Assurance & Control activities.
 14 + years of strong experience in Functional, Automation, Regression testing process by using QTP/ UFT
and lead experience managing a team of 60 - 100 QA Analysts.
 Strong expertise in test case design, test scripts authoring, review, execution, defect management and
reporting.
 Participated in functional requirements analysis, use case analysis, user stories review to ensure test
coverage
 Knowledge of HP test automation tool - QuickTest Professional (QTP) for Functional & Regression Testing,
 Strong experience in test & defect management tool Quality Center (HP ALM).
 Executed unit/system testing in both waterfall and agile methodologies in validated/SDLC environments,
with offshore/onsite development teams in multi-vendor environment.
 Expert in testing Web & thick client applications with comprehensive knowledge of browsers and user
interface testing techniques.
 Excellent interpersonal and communication skills to convey the defects to developers, business partners
with ease.
 Well Versed with Test planning, Test Artifacts creation, Report Generation and Status Presentations.
 Test Management includes Functional, DB Testing & Performance Testing.
 Strong experience in accurate Estimation and Resource allocation and utilizations.

 Excellent interpersonal skills and communication skills with ability to drive meetings/con-calls to interact
with directors and all stake holders.
 Developed Test Strategy, Effort Estimation and test planning to test execution, defect
tracking, managing Application and preparing Traceability Metrics, utilizing HP ALM and ensure
that QA exit criteria are met before providing QA sign-off.
 Work with the Project manager to have resources identified and published for Responsibility,
Accountable, Consulted and Informed (RACI) for the project before the project kick off.
 Coordination of multiple concurrent projects through all the phases of SDLC, STLC, Agile Process
and manages conflicts by communicating Strategies to Prioritize and re-prioritize QA Team workflow with
the aid of QA Managers to meet project deadlines.
 Actively participate and identify the gaps in the requirements during analyze phase as part of gap analyze
sessions.
 As an E2E Test manager I was also acting as Release manager during each phase of the project to meet
the deliverables. During analyze prepare the E2E test Strategy, test Plan, Test data requirements and get
them reviewed with business and all the stake holders.
 Conduct SIT and UAT Test planning, test conditions walkthrough sessions along with stake holders to
make sure that all the requirements tested and let the teams know for any specific gaps to be closed
during testing. Closely follow up to make sure all the scenarios are covered.
 Experience in designing industry standard Phase-gate criteria templates, status report templates and
Project documents.
 Excellent knowledge on identifying the Automation Areas and provide details to Automation team.
 Experience in Automation of Testing activity using QTP /UFT and HP QC/ ALM
 Extensive experience in Tracking Defects, Reporting Defects using HP ALM, QC, BUGZILLA ,JIRA and
communicating status to business and development teams.
 Analyzing Metrics at every milestone - Defect prioritization, classification and tracking.
 Strong eye for meeting project goals, adhering to timelines and delivering high levels of customer
satisfaction.
 Experience on production L3 Support for handling trouble tickets and Severity 1 Incidents.
 Having experience in designing Transition documents, due diligence, Product Handbook, Knowledge Vs
metrics and QA artifacts.
 Well versed with various domains like Payments, Banking, Mobile technology, Retail Services and Medical
services..
 Received “Awesome Award” at S&P in recognition of outstanding contribution to the Project.
 Consistently marked Customer Satisfaction Index (CSI) of 90-95/100 for last 5 years for exhibiting
leadership in delivery and team performance.
 Always part of CORE management team & participated in meetings/discussions pertaining to analyze and
impart company’s major initiatives to the Middle and lower layer team members.
TECHNICAL SKILLS
Platform: Windows, iOS, Android
METHODOLOGY AND TECHNIQUES: Waterfall, Agile, Scrum
Tools: Knowledge on Load runner, Performance testing, UTF/ Quick Test Professional (QTP), SeeTest, JIRA and
hands on HP ALM (HP Quality Center), MS Office, MS Project, MS Visio, Voice Response (IVR),
Visual source safe (VSS), Sharepoint, Mobile testing, Rally.
Technical Documentation: Test Strategy, Test Plan, Test Specifications, Defect Reports, Effort Estimation,
Test Data and Environment plans, Risk and issue Logs, Root Cause Analysis, QA Dashboards, and User
Productivity Kits.
Leader Ship: Test Management and Coordination, Test Process Reports, Test Metrics, Mentoring and team
management, Project Management, Client Interaction and Client Relations, Leading Remote Teams, Release
manager.
Types of Testing: Functional , Non-Functional , Security, Usability, Compatibility testing , Database Testing
Environment & Browsers: Windows, Mac, Web, Mobile, Tablets, IE, Mozilla, Google Chrome, Safari.
WORK EXPERIENCE

1. Test Lead/ E2E Test Manager (Contractor) 02/2016 to 06/2016.
TCS Limited. Client – Western Union
Location – New York City, NY, USA.
Projects Handled– Migrations of one server to another with Enhancements, UAT/
Production issues.
Lead Testing Efforts & Manage QA Team of 40 members
Project Description:
The Western Union Speedpay electronic payment service offers billers a solution to accept one-
time and recurring electronic checks (ACH Payments), Credit Cards, Debit Cards and PIN-less ATM
transactions from their customers. Customers can make a payments through a variety of
convenient channels, by either speaking to the Customer Service Agent(CSR) who enters the
payment into our extranet application, Calling our Interactive Voice Response unit(IVR) and
entering payment information with the mobile or telephone, accessing the Internet where
customers logon to a website to make their payments, sending mobile phone text
messaging(SMS) to the biller and reviewing and paying electronically both traditional online bill
statements or more cutting-edge, emailed bill statements that are delivered to a customer’s
inbox(both are referred to as Electronic Bill Presentment and Payment(EBPP)).
All of these interfaces are highly customizable they can be tailored according to the biller’s
marketing standards and business rules, and/or they can be branded according to the Western
Union’s standards.
Projects include Upgrade of Speedpay versions v33/35 to v34/401, migration of IVR interface
from Mastervox to IVRWEST Genesis platform and migration of legacy processing Delphi
application to .Net processing applications/jobs.
• Prepare Estimation.
• Client meeting, status reporting, Co-ordination and management activities.
• Prepare Test strategy, test plan and release updates to all the stake holders and business before
each phase of the project.
• Assigning task to all the team members and providing required assistance on their task assignment.
• Review Test Scenarios, Test Scripts with the team and provide walkthrough to business and all stake
holders.
• Quality improvement processes like conducting reviews of testing before delivered to UAT to ensure
quality of the deliverables and facilitating Trainings to ensure everyone has the required skill set.
• Defect tracking and prevention by performing causal analysis to log defects and resolutions.
• Process improvement activities by providing inputs both at technology front and deliverables.
• Following up on the testing status and inform the project team on daily basis in the testing calls and
also ensure that we are completing the testing within the timelines of the project.
• Preparing MOM (Minutes of Meeting) for the project meetings held.
• Attending all the project calls and providing the inputs on improvement and provide mitigation
approach for any of the Risks/ issues related to testing.
• Conducting daily status calls starting form start of the project till end.
• Arrange/ conduct bridge calls for the issues that are encountered during various phases of testing
and make sure the issues get resolved.
• Providing testing documents like Test Strategy, Test approach, test plan, Test Report etc for the
project team.

• Providing walk through for the document that we provide to the project teams.
• Getting the sign off for SIT once the testing is completed and make sure the calls are moved to UAT.
• Leading the QTP automation team with guiding them to build the automation frame work.
• Earned a reputation as a talented QA Lead and Manager. Developed excellent Test Plans and
strategies, providing accurate estimates & allocating skilled & apt resources for each call, completing
the projects on time and to specifications.
• Worked closely with Clients and development teams based off site to ensure stability of the
functionalities and Test environment challenges.
• Played role of Test lead for major application for the program and independently lead the complete
test efforts including estimates.
• Detected Defects, Communicated to the developers and tracked the Defects using HP ALM.
2. Test Manager/ E2E Test manger,(Full Time) 10/2010 to 01/2016.
TCS Canada Limited. Client - American Express
Location: Toronto, Canada.
Lead Testing Efforts & Manage QA Team of 60 members
Projects Handled– Migrations of one AR to another, Production enhancements.
Globestar conversion of A/R system for markets EMEA , JAPA 1, JAPA 2, JAPA 3, LAC, Canada.
Projects include major system enhancements, new process development and E2E testing
support.
Today, most Consumer and Commercial charge card portfolios reside in legacy Account
Receivable (A/R) systems. Such out-of-date systems present a complex environment with high
compliance risks, a situation which is not entirely satisfactory from a risk management point of
view. As part of our effort to reduce the number of A/R systems in use in the Amex system, the
Company has identified GlobeStar as the new point of arrival (POA) A/R system for the
international market.
• Prepare Estimation.
• Collecting the high level requirements and analysis of requirements
• Preparation of analysis and design documents
• Client meeting, status reporting, Co-ordination and management activities with other AMEX groups.
• Providing training to Test Analysts on their task assignment
• Review Test Scenarios, Test Scripts with the team and provide walkthrough to business and all stake
holders.
• Quality improvement processes like conducting requirement and design walkthroughs and reviews to
ensure quality of the deliverables.
• Defect tracking and prevention by performing causal analysis to log defects and resolutions.
• Process improvement activities by providing inputs both at technology front and deliverables.
also ensure that we are completing the testing within the timelines of the project.
• Collecting Test Data Characteristics to be used while SIT/ UAT testing from all the teams.
• Interacting with Production support team for testing IMRs (Incident Management Report)

• Coordinating activities between teams to test E2E flow.
• Attending all the project calls and providing the inputs on improvement and provide mitigation
approach for any of the Risks/ issues related to testing.
• Conducting the Data set up calls and Connectivity calls for the interface teams.
• Conducting daily status calls starting form Assembly to UAT for the Parent projects assigned.
(SIT/ UAT) and make sure the issues get resolved.
• Schedule the RRA calls for the project and make sure that the requirements are uploaded to HP ALM
with the Risk scores. This is to understand and identify the Risks, Assumptions, Issues and
Dependences (RAID) for the project.
project team.
• Tested automated scripts using UFT to test the applications compatibility on various Browsers like (IE,
Firefox, Chrome, Safari etc.)
• Enhanced QTP scripts by creating parameters, output values, Checkpoints, regular expressions and
Descriptive programming.
• Create regression test suite for functional test cases by using QTP/ UFT and automate the scripts.
• Earned a reputation as a talented QA Lead and Manager. Developed excellent Test Plans and
strategies, providing accurate estimates & allocating skilled & apt resources, completing all projects
on time and to specifications.
• Worked closely with Client Support, Client Development, Business Analyst, Technology Development,
Product Management, Marketing, Research teams based off site to ensure stability of the
functionalities and managing defects.
• For Agile project Attended Status and SCRUM calls daily, weekly Review meetings with project team to
understand the new changes, Implementations and schedules and provided inputs from test
execution perspective.
• Provided the status to the scrum master and project manager in daily stand up meetings and used to
schedule Random meeting to discuss on issue and risks we were facing.
• Creating tasks for the team in rally tool and designing the test scripts in Rally.
3. Team Lead/ E2E Test Manager (Full Time), 05/06 to 09/2010
TCS Limited. Client - American Express
Location: Kochi, India
Team Lead for Team of 100 members (offshore) and also worked as E2E test manager.
Projects Description
The American Express Servicing Platform (AESP) is an internet application used by the American
Express customer service representatives to provide service to its card members in United
States, Canada and Australia. SDP Application has 3-Tire architecture and is developed using
ASP.NET, Visual Basic.NET, XML for the presentation and Business logic and uses SQL Server
and Mainframe databases and DB2 as the Backend.
AEXP is an application used by Amex Customer Service Representatives to provide services to
card members when they call in for any services. The application is built using Microsoft

technologies like Visual Basic .NET, ASP.NET for the presentation and business logic with
Mainframe databases like IMS and DB2 as the backend.
The Project uses a rule Engine called Right Point to maintain the complex business rules that are
changeable at run time. The project offers all the functionalities of all the modules to web
service.
• Creating Data Characteristics to be used while SIT/ UAT testing for SSP, CFS, CRC, RC, CSO and SAC
applications.
• Process Improvement: Providing inputs for improving application performance and process
management, both at the technology front and quality of deliverables front.
• Worked as offshore lead, managing the team, assigning work to the team members and getting the
task completed.
• Interacting with Production support team for testing IMRs (Incident Management Report)
• Client meeting, status reporting, Co-ordination and management activities with other AMEX groups
like GRMS, Triumph, Legacy, EMI, USMR and CAS.
• Providing training to Test Analysts on their task assignment.
• Testing and Documentation of each System Incident Report (SIR) which was raised during testing of a
specific demand of SDP Application.
• Coordinating activities of WSTTO team.
• Attending all the project calls that I am assigned as Test manager.
• Conducting the Data set up calls and Connectivity calls for the Parent projects assigned.
• Conducting daily status calls starting form Assembly to UAT for the Parent projects assigned.
• Need to make sure that all the teams participate in the status calls.
and make sure the issues get resolved. Also ensure all the teams get on the bridge call to have the
issue resolved.
• Schedule and arrange the RRA Sessions for the project. This is to understand and identify the Risks,
Assumptions, Issues and Dependences (RAID) for the project.
• Attending all the test data set up calls for the projects.
project team.
also ensure that we are completing the testing with in the timelines of the project.
• Providing the sign off on SIT and UAT once the testing is completed and adhere to the timelines..
• Coordinating and conducting the bridge calls for the issue identified during testing to get them
resolved.
• Maintaining the clarity DC without any Variance.
• Played role of Test lead for major application for the program and independently lead the complete
test efforts including estimates.

• Detected Defects, Communicated to the developers and tracked the Defects using HP ALM (Quality
Center).
4. UAT Test Analyst (Full Time), 11/05 to 04/2006
TCS Limited. Client - American Express.
Test Analyst
American Express is one of the largest credit card operations, business solutions and travel service
company in Australia, New Zealand and has a global presence.
This project involves in providing Service thru Voice response for Activation of credit cards and service to
the customers holding the credit cards. In this I had completed below projects for Voice response.
Projects completed:
PABX Upgrade: - This project is of upgrading the switch at Liverpool, Sydney. I was involved in UAT to
see whether the switch upgraded is correctly done by making calls to hotline numbers and check the
messages and also the call routing to different skills. Testing was completed successfully.
Thunderbird: - This project is of launching three different cards in Australian market. They are Ultimate,
Premium, and GRCC. In this we provide different services to customer based on the type of card they
hold. I was involved in the Rollout Testing of this project.
Cruise: - American Express New Zealand plans to launch a co-brand partner card with CRUISE bank New
Zealand. The product is a Gold GRCC card hosted on Globe star platform. To Share governance which
protects Cruise’s banking relationship with the customer. Offer premium value to Cruise customers by
partnering with American Express and provide “best in class” American Express Membership Rewards
Programme.
Chariot: - AA (NZ Automobile Association) is a partner who we are developing a Classic GRCC co-
brand/affinity card to issue to existing AA members. Card members can earn AA reward points when
paying using the Card at any Amex merchants (regardless of whether the merchant is an AA partner) and
also double the standard AA partner earn rate when paying using the Card at AA partners.
Elvis: - This project is launching of two different cards in New Zealand market. They are Platinum co-
brand and Gold co-brand. In this we provide different services to customer based on the type of card they
hold.
 High Level Test Plans were written by incorporating User Profiles, Configurations, Environments, Risks, Test
Scenarios, Schedules and Analysis and Presentation of Results.
 Developed detailed Testing Methodologies, Test Matrices, Test cases.
 Worked closely with developers to co-ordinate with application testing in a pre-QA environment to ensure
cleaner builds were escalated to formal QA environment.
 Analyzed various requirements documents and Use Cases to prepare detailed Test plans.
 Attended the closures with Business Analysts, Development and Test teams to discuss the Requirements,
Test Strategy and Test Plan.
 Performed testing and certification of application in QA environment before code is moved to UAT and
provided support to the Business users during UAT phase
 Attended the defect review calls/meetings to follow up with Dev teams on defects status and provide status
 Preparation of IVR script

 Preparation of UAT IVR script
 Preparation of UAT ICM script
 Executing the test cases.
 Verifying functionality, performance
5. Test Engineer (Full Time), 09/05 to 10/2005
TCS Limited. Client - American Express.
Test Analyst
Projects Handled: FES International Payments
American Express is one of the largest credit card operations, business solutions and travel service
company in United states of America and has a global presence.
This project involves in providing an internet-based solution to support the International Payments
business strategy for both external American Express IP customers and internal IP operations
incorporating reusable components and infrastructure in an effort to optimize the value of technology
investments and enable business solutions through adaptable and flexible technology architecture. A
thorough analysis of the existing International Payments application identified a need to migrate from the
current IP system to the AEB JAC international payments infrastructure; an existing fully parameterized
infrastructure which not only meets but exceeds the current IP functionality and availability requirements.
For an American Express FES IP customer, the system will provide a complete online international
payment and currency exchange capability, with a wide range of “secure” view and transaction
processing, including wholesale currency ordering.
 Having a Weekly Meeting with the E2E team.
 Responsible for Ensuring that FLA’s meet targets set by the business.
 Fill in for the App Managers in case of his/ her absence.
 Align with the Application Manager to Ensure, Improve and Sustain Team’s Performance.
 Daily Reports to the Senior Management Team (SMT).
 Weekly Meeting with the SMT to discuss the Week’s Performance.
 Prepare and Analyze Daily Reports.
 Executing the test cases
 Verifying functionality, performance
6. QA Analyst (Full Time), 08/04 to 08/2005
Jamdat Mobiles –
Location : Hyderabad , India
Test Analyst
Projects Handled: Mobile Games testing
JAMDAT Mobile is a global wireless publisher. JAMDAT provides entertainment applications and
technologies that support multiple wireless handset platforms in markets around the world. Offering a
combination of creative and technological expertise, JAMDAT is a preferred mobile entertainment partner
for wireless carriers, handset manufacturers, major media companies, and independent content
developers.

This project involves in developing and testing of the games published by JAMDAT for wireless platforms
including mobile phones, PDA’s & pocket PCs
I have been involved in QA testing for pre-release wireless games, My roles & Responsibilities include:
• Verifying functionality, data content & performance
• Usability/Playability
• Reporting bugs in the Bug Tracker
• Platform compatibility
• Having a Weekly Meeting with the project team.
• Prepare and Analyze Daily Reports.
• Executing the test cases
• Verifying functionality, performance
DDA.Com – Client - Selective Insurance Inc
Location: Bangalore - India
System Analyst
Projects Handled: Insurance Claims Assistance
The Insurance Claims Assistance is an Independent System and this is the part of Insurance
Management web application. This system contains two modules i.e. Request for status on Claim and
Feedback on Claims service. These modules would be used by policyholders who have made an
insurance claim and would like to provide feedback on the claims service of the Insurance Company.
This system helps their customers to get the status on claim by customers in filling a request and latest
information regarding the products. They can also enter feedback if in case they had any discrepancies
on their requested status. It also has a section of Frequently Asked Questions to help the customers
in filing a request for status on a claim.
I have been involved in QA testing for this application, My roles & Responsibilities include:
• Preparing Test Plans and Test Cases
• Black Box Testing
• Reporting bugs in the Bug Tracker
• Load and Performance Testing using Load Runner
• Cosmetic Testing for look and feel of web pages.
• Generating reports
DDA.Com – Client - SystemK Corporation
System Analyst
Projects Handled: Ikensyo, Easy Reports (Print City)

Ikensyo is a Health Care Service software product developed for Automation of Hospital Management
System. It automates the details of patients who entered to the Hospitals for medical examination by the
Doctors who has been brought to the hospitals by the Agents .It also automates the billing information
and the agent information details. It also maintains the details of doctors and their examination reports
for the patients.
Easy Reports is a Report generated tool where the developer can design the reports, make queries using
the query builder and call the reports in their application using Easy Reports API.　It has four modules
those are Form Design, Query Builder, Print and PDF.
Form Design:
The Reports can be design. Using a user friendly GUI, which is done by Swings and can be save those
reports as XML file. This has functionalities Report Header/Footer, Page Header/Footer, Group
Header/Footer.
Query Builder:
Selecting the fields from tables can generate The Queries and specifying the conditions,
It has the functions
1. Link Manager: where relations can be specified between tables using user friendly GUI
2. Query Manager: Here the queries can be generated by selecting the fields from tables, specify the
conditions, group by, order by, and sort functions.
3. Formula Field: Developer can set formula for his own calculation from the existing data fields.
Print: Preview can be seeing here and take the printout.
PDF: The Report data can be export to PDF file
I am involved in Manual Testing of this product. My Responsibilities include:
• Writing Test cases testing as per the test cases,
• Reporting the test results identified during testing
• Review and analysis of the errors identified
• Coordinating with the team members & solving the bugs
• Carrying out code walk through reviews
DDA.Com –Client – Ananya Hospitals
Test Analyst
Projects Handled: Hospital Management
It is software developed for providing Medical Management Services. It contains modules like Front
Office, Nursing Station, Operation Theater Consumption, Pharmacy, Laundry and Master Administration.
I am involved in Development and Manual Testing of this software. My Responsibilities include:

• Developed modules for Patient vitals, Nursing, Pharmacy and OT Reporting
• Writing Test cases testing as per the test cases,
• Reporting the test results identified during testing
• Review and analysis of the errors identified
• Carrying out code walk through reviews
10. Developer (Full Time), 03/01 to 12/2001
DDA.Com
Developer
Projects Handled: Matrix Plus
This system was built to help the user to manage the complete data processing required at the hotel.
The system manages the list of empty rooms, generates various reports required by the management,
billing, etc. The application also manages the transactions of the restaurant at the basement of the
hotel. All inventory of the items and daily sales are recorded by the software to facilitate quick and easy
reporting. This is a total solution for giving complete access to each of the transaction required at the
business place. Some transactions include sales, purchases, stock maintenance, pricing, planning, etc.
I am involved in Development of this software. My Responsibilities include:
• Analysis
• Design & Development
• Testing
• Implementation
AWARDS & RECOGNITIONS
 Certified Software Test Manager (CSTM)
 ISTQB Certified tester Foundation Level.
 Customer Experience Award for identifying the E2E flows for manufacturing process and training the Test
teams on the E2E flow for effective test scenarios.
 On The Spot Award for completing big project in short span as E2E test manager.
 Client Recognitions for training the offshore team and handling the team as team lead.
 Client Recognitions for coordinating with offshore team while at onshore.
OTHER INFORMATION
Onsite Experiences:
 Canada – American express Bank for 5 years as Onsite coordinator and E2E test Manager..
 Uruguay – TCS for 6 Months as Application Test Manager.
 Have Valid H1 B Work Permit.
Qualifications:
 Certified Software Test Manager CSTM).
 ISTQB Certified tester Foundation Level.
 B.E - Computer Science
Contact Details:

 Email: satti.suresh25@gmail.com
 Phone: +1 917-972-4726

Suresh Satti - Resume

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