Ensuring Success in the Cloud (1)

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Ensuring Success in the Cloud
Key Considerations in Planning Your
Cloud Implementation
Sarkis Kerkezian
Implementation Success Program Manager
Oracle Confidential –Restricted

Ensuring Success in the Cloud – Key considerations
Oracle Confidential – Restricted 2
• Implementation Success Program
• Your Journey to the Cloud - Key Challenges
• How to Plan your Cloud Implementation
• Using Oracle Resources During Implementation
• Deployment Models
• Q&A

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal 3
Implementation Success Program

Support
Services
Customer
Success
Cloud Customer Journey
Selection
Implementation
Adoption
Evolution
Sustained
Value
Partners
Customer
Community
R&D
Management
Sales
Solution
Consulting
Consulting
Adoption

Committed to Customer Success
Account Team
Presales
Implementation
Go-Live
Upgrade
Implementation Success Customer Success
Strategy & Development
Implementation Partner

Committed to Customer Success - Role of an ISM
Implementation Success Manager
Key Services:
• Provide a single point-of-contact to align Oracle resources for
project success.
• Review project plans and approach periodically at specific
checkpoints throughout the application and provide advice on
best practices.
• As necessary, coordinate with Product Development for
information requests and escalations.
• Track project status and go-live priorities for aligning Product
Development and Cloud Operations to ensure timely support and
execution.
• Detect and raise issues early.
• Align expectations as required.

Co itted to E e yo e’s “uccess - ISM Ways of Working
Implementation Success Manager
How we work with Customers and Partners:
• On site role based on jointly defined schedule.
• Attend and participate in Status and Steering Committee
meetings.
• Conduct Just-in-time Partner training.
• Conduct Implementation startup and checkpoint reviews.
• Provide Internal Oracle Status and Management Reporting to
maintain visibility within Oracle Management.
• Escalate and manage critical issues on behalf of Customer.
• Build working relationships with key project stakeholders.
• Coo di ate pa ticipatio of esou ces as e ui ed f o O acle’s
Product Development, Support, Cloud Operations and
Management.

Key Cloud Challenges

Financial
Functional Technical
• Available vs
Build
• Integration with
OnPremise /
Legacy
Applications
• Real time
Reporting & BI
Dashboards
• Business Process
flow Alignment
• Competitive
Responsiveness:
Time to Market
• Higher User
Experience &
Mobility Needs
• Investment & ROI
(CAPEX vs OPEX)
• Faster, Reliable &
Economical
Your journey to the Cloud
Key Challenges

How to Plan your Cloud
Implementation – Key considerations

How to Plan your Implementation
Key Strategies
• Implementation Success 101
• Leverage Implementation Best Practices
• Leverage Configuration Best Practices
• Leverage Cloud Operational Best Practices

Best Practices for Oracle Cloud Implementation
Implementation Success 101
Oracle Confidential – Internal 12
Program
Management
Benefits
Management
Business Process
Improvement
IT Strategy
Organizational
Change Mgmt.
Decision Making
& Accountability
Strategy
• Business and program strategic alignment
• Organizational design
• Goals and funding prioritization
• Program success accountability
• Decision rights and input rights
• Trade-off analysis decision-making framework
• Business value identification
• Metrics definition, baselining, and measurement
• Cascading benefits achievement targets
• Planning, scheduling, resources, costs, issues, and risks management
• Program communications cadence
• Business process improvement design
• Guiding principle of vanilla/out-of-the-box
• Efficiency and effectiveness measures and analysis
• Stakeholder Analysis, Roles and Responsibilities
• Change impacts, readiness, mitigation plans
• User adoption strategies
• Enterprise infrastructure and application architecture design and standards
• IT Evolution

Implementation Success 101
• Understand and communicate the realities of Cloud
Move from Customization
to Configurations
Reduce Total Cost of Ownership
Less IT Effort
More Functional Effort
Increase Software Release Cycle
Accelerate Cloud
Technology Value Stream
Additional Testing and
Deployment Effort
Outsource IT Infrastructure
Reduce Support Effort
Greater Coordination Effort

Implementation Best Practices – Understand where you are and where they want to be
• Start with the end in mind
– Implementing a business solution
– Project must address all components
• Implement to the current business maturity level
– Technology alone does not mature a business process
• Eliminate the non-value-add and non-competitive
– Turn subjective to objective
• Strong Executive Sponsorship
– Ensure Implementation Governance & Change Management
Process
Technology
People

Went live with Talent Acquisition for
3 countries in 10 weeks.
Primary success factor was the
Executive sponsorship to the
project
Oracle Confidential – Internal/Restricted/Highly Restricted 15
Customer Success Story

Implementation Best Practices
Take Advantage of the Oracle Cloud
Plan
Model
Execute
Realign
Wave 1
Process
Wave 2
Function
Wave 3
Task(s)
Wave 2
Function
Wave 3
Task(s)
Wave 3
Task(s)
Wave 3
Task(s)
Iterative Approach
• Quick wins
• Learn during the implementation
Real-Time Design
• Composers
• Formal requirements are historical
Requirements Management
• Solution-Driven vs. Requirements-Driven

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 18
Implementation Methodology & Approach
Implementation Best Practices
Supports fast, agile implementation of all Oracle
Cloud applications such as ...

Be efits of O acle’s Cloud Method

Incremental, Multi-Release Implementation
Incremental Release
Iterative and Incremental Optimization
Initial Deployment
Doorway to Success…Building on an initial set of essential functionality over multiple releases
• Setups
• Bus. Rule Config.
• Integrations
• Data Loads
• Localizations
Standard • Additional
Functionality +
reports
• New Release
functionality
Additional
• Additional
Modules, etc.
Ongoing Solution
Refinements
Advantages of Incremental Approach
• Benefit from early access to essential functionality
• Incorporate complementary functions over time
• Continuous refinement increases ROI
Incremental Release

Entire Fusion HCM stack was initially
planned for Big bang Approach – They
went live in 4 iterative Releases:
- Core HR
- Talent/Performance mgmt.
- Payroll /integration with EBS GL
- Compensation

Configuration Best Practices
• Common data model for all entities
– Streamlines reporting, analysis and consolidations
• Leverage preseeded user roles & responsibilities
• Understand the shared information between Cloud and other systems
– Business Units, Legal Entities, Employees, Departments
• Oracle provides two types of templates to support configuration and data
loading
– Standard and Rapid Templates

Cloud Operations Best Practices
• Instance Management Strategy
– Isolating efforts (logical vs. physical)
– Business case for additional instances
• Production Support, Multi-phased, multi-pillar rollout, dedicated training environment
• Flexible schedule to support Oracle Cloud updates/maintenance cycles
– Monthly update (cumulative, required)
– Plan for one upgrade to happen during your implementation (required)
– Oracle provides a level of flexibility regarding when the upgrade will occur

Using Oracle Resources During
Implementation

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 25
Oracle Modern Best Practices
Example - Recruit To Onboard
Recruit To Onboard
Relate To Retain
Benefits To Payroll
Incident To Workers
Compensation
Payroll To Payment
Onboard New Hires
Automated completion of
onboarding tasks via new
hire portal & dashboard
Create Vacancies
Create job descriptions &
requisitions. Interact on
responses
Establish Assignments &
Compliance
Enable & equip new resources.
Manage benefits, knowledge
requirements, & learning plans
Generate Offer
Select new hire &
electronically confirm
offer
Manage Sourcing
Source candidates via
social networks, referrals,
job boards, agencies, etc
Manage Planning
Use workforce modeling
& prediction to establish
resource & budget needs
Intelligent Screening
Review backgrounds,
resumes, & applications
& conduct interviews
Mobile Big DataAnalytics Internet
of Things
Social

Using Oracle Resources during Your Implementation
Configuration Best Practices – Business Process Models
• Oracle Fusion Applications are
based on Business Process Models
Notations (BPMNs)
• Levels of business process
hierarchy are: industry, business
process area, business process,
activity, task
• Useful in security and
organizational impact analysis

Followed Solution
Driven – Modern best
Practices approach:
Went live in 40 days

Using Oracle Resources during Your Implementation
Configuration Best Practices – Rapid Implementation Template
• Best-practice, real-world content
available to customers in order to:
– Speed up implementations
– Improve implementation accuracy
– Deli e food fo thought fo
changing business practices
• Data content is available through
Oracle and Implementation
Partners

Deployment Models

Different Deployment Models
• CAPEX driven Budget
• Longer timeline to go live
• Requirements may open door for gaps
• Upgrades may be required during implementation
• More functionality & feature driven then objectives
• Predefined Post Implementation Support Period
Proposal Based
Fixed Scope Offerings/
Packaged Solutions
Managed Services
• CAPEX/OPEX Mixed Budget
• Shorter/Fixed timeline to go live
• Predefined scope (quantified Functionalities) & Processes
• Post Go live upgrades
• Business Objective /Solution Driven
• Post Implementation support to be agreed
• OPEX driven Budget
• Flexible timelines to go live
• Loose Scope - Requirements addressed in Future Releases
• Aligned with subscription period Ongoing support and
maintenance to manage upgrades
• balanced approach between objectives and requirements
1.

Get Going
Get Ahead
Get Better
Go Live Quickly
Whatever pathway you choose.....

• A balanced approach • Who’s i co t ol ?
– If ot you the ho….
• Plan for the journey
– What you have to do to go-live
– What you have to do to operate your
business processes
– What you have to do to maintain your
system
• Plan for continuity
– During Implementation
– Post go-live
You, Your Partner, and Oracle
32

Ensuring Success in the Cloud (1)

Ensuring Success in the Cloud (1)

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