Jisc student digital experience data service walkthrough

Student
360Data service
Student Digital
Expectation
&
Experience
Survey
Collect and analyse data about student
expectations, experiences, attitudes and
satisfaction with digital technologies
Visualise the data easily, allowing you to
communicate findings quickly and easily with
colleagues
Use a standardised set of well-designed and
robust questions created by experts
Ultimately, allow institutions to compare their
data both internally (e.g. by faculty or campus)
and externally (e.g. with other ‘statistical
neighbour’ anonymised institution types).
www.jisc.ac.uk/Student360-data-service/student-digital-expectation-%20-experience-surveywww.jisc.ac.uk/Student360-data-service/student-digital-expectation-%20-experience-survey
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Student360 will provide
Advice on how to strategically and practically act on the results
gained from the survey
Concrete feedback to students on the findings from the survey,
what has been learnt and what will change as a result of this
information
Academic and credible academic methods for collecting data of this
kind which can lead to practical next steps
Role of Student Experience Manager
Manage actions on the advice and findings from the survey and
implementation of practical next steps as advised.
Student Experience
Manager
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www.jisc.ac.uk/Student360-data-service/student-digital-expectation-%20-experience-survey
Learns about Student360
through the TEL manager
who has in turn learned
about it through Jisc
newsletter
Student
360Data service
Student
360Data service

IT Director
through their Jisc account
manager in their half year
meetings.
Advice on how to strategically and practically act on the results
gained from the survey
Guidance on how to deliver services and systems across the whole
institution matching students’ and the institutions‘ needs.
Maximisation of the organisation’s ability to change, through insight
and expertise on digital solutions that support education and
research
Role of IT Directors
Handle the infrastructure of surveying within the institution,
distributing it in all relevant channels, and collecting the data.
Student
360Data service
3

Heads
of e-learning
through Jisc Headlines
newsletter.
Insight into how your students access, understand and navigate
increasing volumes of content in a complex digital environment
Understanding of user expectations & experiences, including how
they interact with technology in the physical and online spaces
Ensure all students have the digital literacy skills to realise the
full benefits of technology in their learning and assessment
Role of Heads of e-learning
Bridging the gap between Student Experience department and
IT-department by implementing the new steps to improving the
digital experience for students in the institution.
Student
360Data service
4

Robust & well-designed question set created by experts and based on
research with students and staff from higher education and further
education and skills.
Comparison of data to meaningful institutional groups nationally, and
internal comparisons such as faculties, departments, services etc.
Ability to customise the survey by selecting additional
questions from a question bank according to your needs.
What Student360 offers 1/2
Collected and analysed data about your students on their expectations,
experiences, attitudes and satisfaction with technology
Student
360Data service
5

Concrete feedback to your students on what is happening in the
institution and the efforts made towards the students.
What Student360 offers 2/2
Possibility to triangulate results with existing data
already being collected in your institution.
Credible evidence on your institution’s current status on digital to
make strategic and practical descisions and priorities.
Student
360Data service
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The questions are designed to elaborate on the relevant questions
in National Student Survey and get greater insight into students’
expectations and experiences. The question set consists of 31
well designed questions within four main domains created by Jisc
experts.
Questions are designed to allow you to add detail to data from
other surveys e.g. NSS (National Student Survey), NSSE
(National Survey of Student Engagement), ISB (International
Student Barometer), SPOCs (Student perception of Course) and
Ofsted Learner View
Robust & well-designed question set
Student
360Data service
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In addition to the core question set provided by Student360
you can choose a set of self-picked questions from a ques-
tion bank to supplement the survey with questions you want
answers to.
These questions are not guaranteed the same combparability
as the core set of questions - as these questions will not be
used by all institutions participating in Student360 - Student
digital expectations & experiences survey.
Ability to customise the survey
Student
360Data service
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Collected and analysed data
Easy to read reports
Data can be disaggregated by schools/faculties/colleges
if numbers are sufficient.
Data can be downloaded for your own analysis and
comparisons
Student
360Data service
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Comparison to meaningful mission groups nationally
Comparison to other universities, colleges, faculties,
services, and programmes.
Comparison to a national profile of universities and/or
colleges, or to groups of institutions which are
similar to yours in size, mission, subject focus, or on
relevant statistical measures.
Student
360Data service
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Possibility to triangulate results with existing data
Possbility to triangulate the data from Student360 with
existing data already being collected in your institution, on
your intiative. Existing type of data could be from NSS
(National Student Service) or SPOCs (Student perception
of Course) and other local surveys in your institution.
Student
360Data service
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Credible evidence
Actionable outcomes for service improvement based on the
survey results.
Support colleges & skills providers with evidence for Ofsted
inspections on student digital experience & evidence of
engagement expanding on the Student Perception of Course
Surveys (SPOCS).
Student360 produces credible evidence for Ofsted, QAA and
other quality frameworks e.g. TEF
Student
360Data service
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Concrete feedback to your students
Student360 will give you concrete points to feedback to
your students on what you are doing to improve their
digital experience, as well as evidence on what you have
actually accomplished recently.
Student
360Data service
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We take care of your privacy and protect your data
Anonymise your institution’s identity by advanced comparison filters
yet make it possible to compare to meaningful mission groups
Protect your student’s private information and details by filtering
through categories
Secure access to your own data and possibility to triangulate
with NSS or SPOCs and other local surveys in your institution
Delivered via BOS for ease of use and integration with other data
collection processes
Student
360Data service
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Step-by-step
Input
&
check
existing
data
Modify Collect Analyse
&
compare
Start
improve-
ments
DistributeSelect
topics
&
questions
Student
360Data service
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Areas covered by the questions
Expectations & experiencesStudent access & use
What are the devices, services, applications,
and connectivity students have, and the things
they do with technology, also activities not
directly related to their studies.
Covering students expectations or
'importance to me' and experiences or 'true
of me'
Student
360Data service
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Four domains and example questions
I get opportunities to communicate via email with
lecturers and teaching staff
I can bring my own device (e.g laptop, tablet,
smartphone) to support my learning
I know when to switch off from digital technologies
The University/college web site is useful to me
Digital on my
course
Digital in my
institution
My digital life
My digital
wellbeing
Student
360Data service
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Your questions are ready! Get them out there!
Download the question
set designed for you
Distribute the survey
through BOS
Import them to your
BOS account
bos
Student
360Data service
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www.onlinesurveys.ac.uk//student-digital-experience-data-service
bos
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Distribute directly… Publish to everybody… Do both…
…to all participants by
pre-populating the survey with
respondents e-mail adress.
Overview of who’s invited
Know the exact response
rate and how representative
the data set is
Remind only those who have
not completed the survey
…by sharing the URL broadly
in various channels.
Reach respondents who
don’t use their institution
e-mail
Approximate response rate
Remind all (independent of
completion or not)
…by pre-populating with the
e-mail adresses you have
access to and share the
URL broadly.
Get the survey out there
to reach as many as
possible
More accurate results
than by only sharing
broadly
Distribution and publishing
Student
360Data service
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You can check on the
progress through the BOS
dashboard and follow response
rate through that.
We can provide encouraging
distribution- and reminder
texts with the right language
to increase the response rate
from the audience.
Progress & response rate
Progress Response rate
Student
360Data service
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Final results
Advice and guidanceIndividual report
Instantly available
individual report
with all answers
and responses
from the survey.
On how to use the
answers and the results
in context of other
national metrics, other
local surveys and national
survey like the NSS.
In addition we will advise you on other ways
to engage students in dialogue about their
digital experience.
Student360
individual report
bos
Student
360Data service
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Final results
Comparison to institutional groups like your
own and also other comparison criteria such
as retention rates, student demographics,
subjects etc.
InfographicsComparison
How do you feel about using digital services
as a integrated tool in while studying?
100%
90%
0%
Very
Confident
Confident
Insecure
Very
insecure
Either/or
10%
Amount of students who are confident
using their own devices on campus.
100%
0%
Student
360Data service
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Anticipated next steps
Nov. 4th Nov.-Dec- February Sept.
2015
Alpha prototype
2016
User testingWalk through
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Nov. 4th Nov.-Dec- February Sept.
2015
Alpha prototype Beta prototype
2016
PilotingUser testingWalk through
24

Nov. 4th Nov.-Dec- February Sept
2015
Alpha prototype Beta prototype Launch!
2016
(anticipated)
Piloting LaunchUser testingWalk through
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Who Jisc needs to engage with
Minimum 6 volunteer students who will receive incentives for participation.
What Jisc will be doing
Remote user testing in a one hour interview online
Incentives for student participation
Agreement from staff member at institution to participate
When it will take place
End of November-December 2015
Student user testing of Alpha prototype
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Who Jisc needs to engage with
Approximately 20 participating institutions
What Jisc will be doing
A minimum number of participating students from your institution
Student body collaboration (e.g. through your Students Union)
PVC, IT-manager, Head of e-Learning/e-Learning Manager support & buy-in
When it will take place
Beginning of February 2016
Student user testing of Beta prototype
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Jisc student digital experience data service walkthrough

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Jisc student digital experience data service walkthrough