1. Sarah Jeanne Copeland
1244 East Avenue E • Lancaster, CA 93535 • United States
661-341-6750 • SarahCopeland86@Hotmail.com
Summary of Qualifications
• Received "Excellent Customer Care" award for showing quality care to the patients.
• 10 + yeas of customer service experience
• 8 + years healthcare experience including billing, authorizations, scheduling
Professional Experience
Apria Healthcare Inc., Lancaster, CA, United States June 2008- Present
Branch Coordinator
Managed and trained new employees. Respond to telephone calls from patients and referral sources. Ensures customer
satisfaction is obtained by answering questions, resolving issues and using proper phone etiquette. Maintains communication
with dispatcher regarding equipment orders and patient concerns. Effectively communicate with patient and referral sources
to ensure complete resolution of inquiry. Ensures all necessary paperwork and/or data entry is completed accurately to
facilitate efficient delivery of the order placed. Troubleshoot equipment problems and resolves service related issues.
Complies with and adheres to all regulatory compliance areas, policies and procedures. HIPPA.
All American Products, San Fernando, CA, United States May 2007 –April 2008
Customer Service
Use telephones/email to reach out to customers and verify all account information. Resolve customer complaints via phone or
email. Assist with placement of orders, price quotes, refunds, or exchanges. File daily paperwork.
AV Family Health, Lancaster, CA, United States April 2007 – May 2007
Medical Assistant
Telephone management, data entry, patient health history, vital signs, giving injections, preparing patients for minor office
procedures, rooming patients.
Interviewing Services of America, Lancaster, CA, United States April 2006 –April 2007
Data Collector
High volume of telephone interviewing and communication, data entry, customer service, maintaining high quality standards.
China Empire, Lancaster, CA, United States September 2003 –April 2007
Assistant Manager
High volume of telephone orders, Greet customers and seat them accordingly, take orders and provide information about
menu items, ensure order quality and quantity prior to serving, deliver food, accept payment in cash and credit card.
Education
University of Phoenix, Lancaster, CA, United States November 2014 – November 2016
Bachelor of Science in Health Administration with a concentration in Health Management
GPA 3.17
Health Management Certificate
University of Phoenix, Lancaster, CA, United States November 2012 – November 2014
Associate of Arts in Health Care Administration
GPA 3.42
Bryman College, Reseda, CA, United States September 2006 –April 2007
Certificate in Medical Assistant
Desert Sands Charter High School, Lancaster, CA, United States October 2004
High school diploma
Additional Information
• Skills: Microsoft Office, Type >50WPM, Communication, Multitasking, Prioritizing, Organization, Dependability

2. • Volunteer Experience: Jobs Daughters