This document provides a summary of Sarah Carleton's contact information, education, skills, and work experience. She has a bachelor's degree in psychology from Portland State University and over 15 years of experience in customer service, mental health, and program management. Her skills include communication, organization, adaptability, and problem solving. Her most recent role was as a program manager for a behavioral health group home.

1. Sarah Carleton
10640 SW Canterbury Lane Apt C5
Tigard, Or 97224
(971) 570-5730
sccarleto@gmail.com
SUMMARY:
Detail oriented, hardworking, responsible, reliable, perceptive person who is a great communicator and
loves to foster and maintain relationships with staff and clients. A degree in Psychology provided me with a greater
understanding ofthe human mind which is demonstrated in my unparalleled communication skills and a unique
ability to speak with and understand people from all walks of life. This skillset combined with an eye for detail and
excellent critical thinking, organizational, and problem solving skills would enable me to immediately contribute to
your workplace.
CORE COMPETENCIES
Organization Adaptability Behavior Therapy
Time Management Proactive Conflict Resolution
Communication Leader Project Management
EDUCATION:
Portland State University Portland, OR
Bachelors in Science, Major Psychology
EXPERIENCE
December 2015 to September 2016 Chehalem Youth and Family Services Newberg, OR
Program Manager;
Manager of a Behavior health group home. Responsible for Assistant Manager,Case Manager Milieu staff and
clients to ensure safety and compliance. . Schedule and participating in client’s medical apt’s. In charge of the
welfare of each client by making sure they are well cared for. Maintained house for repairs and updates. Oversee
documentation and made sure it was turned in on time. Knowledge of OAR’s, OIS, CPI, DBT, life skills.
Establishing structure and stability. Participated in client’s treatment planning.. Participated in licensing preparation.
Conducting training and evaluations for all staffand clients. Direct and supervise all staffand clients while
managing back up phone with crisis response.Supervised treatment plans. Managed staff schedule and client’s
house schedule full of apt’s and activities. Ensure all policies and procedures were followed. Kept communication
to staff and clients open at all times. Planned special events. Be approachable and accessible to staff and clients to
ensure communication with team.
April 2015 to September 2015 Providence Outpatient Behavior Health Portland, OR
Patient RelationsRepresentative;
First point of contact to patients and visitors for Chemical Dependency,Eating Disorder, General Psych and
Behavior Therapy Programs. Responsible for answering a multi-line phone for a variety of phone calls from
patients,doctors and therapists.I communicate effectively with the therapist and doctors to accurately schedule
appointments.Verify patient information, insurance documents,and referrals. Update and maintain patient electronic
medical record. Adhered to federal HIPPA guidelines regarding protected health information. Effectively deal with
mental health crisis that come up on the phone or at the front desk.
March 2012 to April 2015 Providence Medical Group Tigard, OR
Patient RelationsRepresentative;
Assist patients with schedules,prescription refills, referrals, scheduling, and check in patients for dermatology,
immediate and primary care appointments. Prepare schedule for PRR’s and coordinate extra staff with staffing dept.
Order office supplies for 3 clinics. Trainer for new systems,work flows and new PRR’s. Prepare bank deposits by

2. calculating, balancing and dropping off at bank. Write reviews for employees, Doctors, Bridgeport clinic PRR’s and
staffing department. DREAM representative, organizing community involvement and connections for the clinic.
Social Liaison for clinic coordinating Providence events thought-out the year; potlucks,employee recognition,
Mission week, etc. Be flexible, understanding and compassionate to patient needs.
May 2010 to March 2012 Affiliated Computer Services Tigard, OR
SeniorCustomer Service Technical Advisor,Team Lead, Customer Service Technical Advisor;
As a senior advisor and lead I trained new hires and current employees how to help customers more effectively.
Analyzed call trends and identified agent and call center trainer opportunities. Took supervisorcalls. Reported and
escalated issues to engineering. Assist clients with technical support forApple iPhone, iPod, and iPad devices.
Proficient with both Mac and Windows software. Ability to comprehend and process multiple problems to find
solutions.Use several programs and windows simultaneously to effectively troubleshoot customerissues with
devices or computers. Effectively research, analyze and problem solve on a case-by-case basis. Arrange repairs and
work with third-party companies toward resolutions for customers.Document cases and forward critical information
to otherdepartments. Make critical decisions for client compensation, manage time effectively, and work
independently and as a team player.
Dec. 2009 to April 2010 State of Oregon Salem, OR
Mental Health Therapy Technician;
Primary duty was helping persons with mental illness and/orchildren with alternate abilities learn and develop new
life skills. Responsible for their health and safety. Responsible for intervening in crisis situations either verbally or
physically with Oregon approved restraints and techniques. Responsible for accurate and thorough record keeping
duties of daily behavior and other important business forms. Successfully navigated through a high stress work
environment, stayed calm while diffusing difficult situations and clients.
April 2008 to Jan. 2009 Slice of Heaven Portland, OR
Waitress;
Responsible for all aspects ofpizza production: cashier, deliveries, food preparation, clean up, auditing supplies and
food. Other duties included balancing till and running reports. Juggled multiple responsibilities. Often in charge of
several tasks at once.
Oct. 2006 to Jan. 2008 Albertina Kerr Center Portland, OR
Shift Manager;
Managed an all girls residential facility, planned and published the weekly facility schedule.Coordinated coworker
breaks. Responsible for training employees on the job, weekly allowances, and weekly outing budget.Wrote up
employee reviews.
Treatment Counselor,Psychiatric Technician,Skills Trainer;
Responsible for the mental ill and mentally challenged people in my care. Set up and implemented therapy groups,
schedules,and plans of care. Distributed medications. Wrote daily client reports. Part of planning process for
residential and home Behavior Support Plans. Successfully dealt with high stress situations and clients.
Oct. 2002 to Sept. 2005 Fred Meyer Tigard, OR
Human Resource Assistant;
Participated in the interview and evaluation process ofhiring for multiple positions.Assisted with running the new
hire orientation.
Customer Service Desk;
Team member in the communication core of the company. Answered multiple phone lines with extensions including

3. Sarah Carleton
10640 SW Canterbury Lane Apt C5
Tigard, Or 97224
(971) 570-5730
sccarleto@gmail.com
overhead pages,handled office and retail machines, dealt with stressfulclientele relations, handled important
paperwork and money, multitask different operations.Directed people, such as VIP, venders, repair crew, new hire,
customers, and coworkers to the appropriate department.
Cashier;
Built up customer clientele with fast and positive attitude, developed 10 key skills. Interpreted what a customer
wanted or needed per transaction.Effective communication with all departments of the store.