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hdfc report
1.
2.
3.
4.
5.
LARR (Loan Against
Rental Receivables)
6.
DOD (Dropline overdraft
mortgages)
7.
LCP (Loan Against
Commercial Property)
8.
9.
10.
Data entry and
process checks initiation
11.
12.
13.
FTNR( first time
not right)
14.
FTNR with credit
OK (OK to login)
15.
The below
FTNR codes are created under the ‘ Document list’ available in PSDR. FTNR will be marked in a file for the below reasons through the mentioned codes:
16.
FTNR A –
Application form realted
17.
FTNR B –KYC
Related
18.
FTNR C-Banking related
19.
FTNR D –Fiancials
realted
20.
FTNR E –Income
norms related
21.
FTNR F- Loans
detailed/ repayment track related
22.
FTNR G- Self
attestation / OSV/ DSA Stamp related
23.
FTNR H- Property
plan / sanction plan related
24.
25.
Evaluation of purity
of gold.
26.
Paperwork for mortgage.
27.
Disbursal of loan.
28.
29.
SWOT ANALYSIS
ON LOAN AGAINST GOLD:
30.
31.
Maximum number
of borrowers were satisfied due to the lower rate of interest.
32.
HDFC bank takes
lesser documentation in gold loan and maximum number of documentation in lap.
33.
Valuer was not
available at the time of valuation.
34.
Customers have to
wait for more than 2hrs to receive money after valuation.
35.
Valuation was not
according to customer requirement.(expectations)
36.
37.
Bank should appoint
two or more valuers at a time so the valuation process takes less time.
38.
39.
No competitive marketing
strategy has developed to gain the business.
40.
Lagging behind in
competition
41.
Good coordination between
organization and customers, which reveals the importance the importance of fair and clear business.
42.
Reasons behind unsatisfaction
/area of improvement in gold loan:
43.
44.
2How much time
was taken in getting valuation done from the time of walk in the branch?5-25min25-50min50-75min75-100min
45.
3How was the
behaviour of the valuer?PoliteAverageRude
46.
4Were you satisfied
with the amount calculated by the valuer of the jewelery?SatisfiedNeturalDissatisfied
47.
5After how much
time the tvr was done?5-15min15-30minMore than 1hr
48.
6How was the
conduct of the person doing the CPV?PoliteAverageRude
49.
7Do you feel
any questions were asked that you were uncomfortable answering?YesNo
50.
51.
Average
52.
Poor
53.
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