1. Sanjeev Gireddi
E-Mail:
Sanju.sunraise123@gmail.com
Mobile: +91-9964388847
Present Address:
#Room#15 A, Near Ganesh Temple
Konappana Agrahara, Electronic-City
Bangalore-16
Personal Profile:
Date of Birth: 24-07-1988
Sex: Male
Nationality: Indian
Marital Status: Married
Hobbies: Listening music, Cooking, chatting and
reading novels.
Personal Skills:
• Good Analytical and communication skills
both written and Oral.
• Flexibility, Problem solving abilities, Result
oriented.
• Accuracy and attention to detail.
• Willingness to learn new things.
• Team player with good interpersonal skills
Strengths:
• Enthusiasm to learn.
• Quick Learner
• Ability to work Multiple Task
• Supportive team player in any situations.
• Ability to work as a team.
• Good leadership quality & adaptable to change.
Application Used in the Process
• Oracle
• IBM Main Frame.
• E-gain/MS Office.
• SAP [ERP]
Professional Objective
To work in a responsible position, where my technical and professional
background can be utilized for the progress of the organization so as to
enable myself to establish in future.
AIM
To be a part of reputed organization this provides for growth and career
development & hence imparts my skills & knowledge towards the objective
of organization.
Employment History
Currently working in Honeywell Technology Solutions as Customer
Service Specialist /Supportive Process Lead (DOJ : 12th
Jan-2015 to Till
date )
Previously worked for Infosys co ltd as Process Specialist from Dec-2010
to Jan 10th 2015 ( Total year of experience 4.1 years )
Infosys BPO Ltd., Bangalore
• About the Process: Supporting the Order Management function
for a leading US based distributor in Electronics & Electro -
Mechanical products and plays an important part in optimizing the
cost involved in the Supply chain for the company and improve
Customer satisfaction by effectively managing portfolios of vendors
either Strategic or Operational..
• Handled a team of 10 FTE’s
• Work allocation and quality check for the team.
• Releasing monthly PMS for the team.
• Reviewing the escalations & identifying the RCA’s, CAPA &
documentation.
• Concentrated on Supply Chain Management (SCM) and
specialized in Order Management.
• Worked for the Alliance Group for the Critical customer.
• Managing the Resource Allocations & quality check for the team.
• Strong client relationship and ability to handle multiple
stakeholders during various phases of testing
• Work Allocation: - Allocate Work/Shifts to team members to
achieve production targets.
• Process Compliance: - Review process compliance and sigh off on
SOP changes as part of the quality plan in order to ensure
CURRICULUM VITAE

2. • SFDC Application
• Effortless Order Entry
Software Awareness
• Operating systems such as Windows 7, XP
• MS Office, Power point, MS word.
• MS Outlook & Web Mail (Client
Communication System)
• Trouble Shoot
Achievements/Certification and Trainings :
• Continuously 2 years Awarded as Infosys iStar
Performer.
• Ramp Award: For maintaining 100% quality
continuously for 6 months with high
productivity.
• Best Team Player: For taking the extra
responsibility of helping new agents and
auditing the cases.
• Appreciation: Received lots of appreciation
from the onshore counterpart for my
outstanding performance on the accounts.
• Certified in T100/T200 Order Management
Industry segmentation overview (Sales and
Fulfillment).
• Risk 200 certified
• Certified T100 Sales and Fulfillment practice
• SIX-SIGMA certified
• Yellow Belt – Trained.
• Internal auditing, calibration, FMEA for the
process, process training to new joiners,
agent’s ramp up planning, refresher training
for internal sub processes, etc.
• Created SOP, SOW and Operation Manual for
the process
robustness of the process.
Current Role Description:
Honeywell Technology Solutions as Customer Service
Specialist /Supportive Process Lead
Responsibilities
Transaction Processing:
• Verifies key aspects of input for a request; reviews and updates
into the system e.g. customer, payment, Product details etc.
• Ensure quality & delivery timelines of transaction are meeting the
standards.
• Tracks & analyzes closed requests and draws inference for
future processing/reference.
• Ensure that the transaction is processed as per SOX
guidelines/ process SOP’s.
• Working on specific customer Accounts on a day TAT.
• Order changes and Expedite: - The team expedites the orders with
suppliers to meet the on time delivery of the customer. Pushing
and pulling of dates, cancellation of the orders are done in this
process. This is done for North America, EMEA and APAC region
• Return to Vendor management: - Work on the returned parts
based on the requirement – Repair, replacement or credit.
• Working on hold cases, helping the client, via mails
• Entering the orders in the EDI system for the Manual confirmation
Customer Interaction:
• Handles exceptions relating to process.
• Invoke escalation process where required.
• Understand escalation matrix and how to use it effectively to resolve
issues.
• Responsibility of resolving customer escalation analyses Root Cause
and takes necessary action to plug issues.
Transaction Audit:

3. • Conducts audit for a sample of work done by a peer.
• Analyze the audit data and draw inferences to improve process
quality.
• RCA and CAPA for the audit done.
Reporting
• Generate reports from the application/manual trackers and
consolidate the same.
• Analyze data from the report; draw inference and come up with
action points.
Process Improvement Contribution:
• Comes up with process improvement ideas and helps in
implementing actions derived to Process improvements.
Academic Background.
RPD collage of commerce, Dharwad University
Subject: Commerce.
Year : 2009-10
Avowal :
It is therefore asserted that this document is an interpretation of
my edificial and supplemental application and the information
specified here is factual to the finest of my comprehension. If I
am selected for this post in your esteem organization, I assure
you that will give my cent percent strength for the successful
completion of the task
PLACE: Bangalore
DATE :
Yours Sincerely
(Sanjeev Gireddi)