A confident and smart working MBA, Science Graduate with more than 9 years of work experience on MIS, CRM, Operations in the field of Real Estate & BFSI, Excellent interpersonal and communication skills with ability to excel, prioritize & organize work in a team environment.

1. SANJAY KUMAR KARN
E mail: joysan4u@gmail.com Mobile: 9971547906
Add.:- Plot No:-904, Flat No:-SL-I, 2nd
Floor, Shalimar Garden Extn-I, Sahibabad, NCR.-201005
Professional Summary
A confident and smart working MBA, Science Graduate with more than 9 years of work experience on
MIS, CRM, Operations in the field of Real Estate & BFSI, Excellent interpersonal and communication
skills with ability to excel, prioritize & organize work in a team environment.
Core Competencies
MIS • Operations Management • Customer Relationship Management (CRM) • Collection &
Recovery Process • Team Management • Pre & Post Sales Management • Staff Training &
Development • Management Reporting • Key Account Management
Academic Qualifications
• PGDM (MBA)-Full Time, Specialized in Marketing & IT, Batch (2004-06).
From Institute of Technology & Science (ITS), Mohan Nagar, Ghaziabad.
Approved by AIU & AICTE, New Delhi.
• B.Sc, Physics (Hons).
From B.B.A.U. Muzaffarpur (Bihar) with 56%.
• Senior Secondary,I.Sc.(PCM)
From B.I.E.C. Patna. (Bihar) with 65%.
• Higher Secondary
From B.S.E.B. Patna (Bihar) with 56%.
Computer Awareness:
• Microsoft-Excel, DOS/WINDOWS/SQL, Internet Surfing
• Hands on experience working on ERP, Farvision, SAP application(S&D, CRM).
Professional Experience
1. Organization: - Amrapali Group, Senior Manager (CRM & Banking)
Location: - Noida-NCR. Experience: - Feb, 2015 to Till Date.
JOB RESPONSIBILITIES:
• Team management for end to end post sales activities for the existing projects of the company for
execution of NOC required for Flat/Villas handover, Negotiation for Delay penalty & Interest
settlement, Execution of offer of possession letter, Demand Letter, Reminders, Notices and
Cancellation Letter to ensure payments collection on time.
• Regular review with team members & top management on various MIS & Reports like daily,
monthly collection, current & future demand, NOC & Flat/Villas Handover report, Login,
Sanction & Disbursement report Bank wise and other various reports to strategize plan and
execute future plan of action and targets.
• Liaison with various Banks for project and payment plan approval, completion of various
documents required as per lay down process, providing construction update on regular basis to
ensure future demands get collected on time.
2. Organization: - Unitech Ltd, Dy. Manager (CRM & Operations).
Location:-Noida, NCR. Experience: - May, 2011 to Jan, 2015.
JOB RESPONSIBILITIES:
• End to end post sales activities for the existing projects of the company to ensure timely resolution
of customer requirements and queries. Interaction with daily walk-in customers and responding to
their queries. Accomplishment of all the paperwork required after booking like Provisional and
original allotment letters, Demand letters, Receipts, PTM etc. Execution of Demand Letter,

2. Reminders, Notices and Cancellation Letter to ensure timely payments collection.
• Preparation of daily MIS and various reports on weekly and monthly basis which includes various
collection reports, Future demand & due report, delay penalty report, stock summary and various
other reports as and when required.
• Execution of transfer, nomination, name addition & deletion procedures to the customers,
checking their documentation, getting the necessary approvals, endorsing the original documents
and other activities associated with it.
3. Organization: - HDFC Bank Ltd, Assistant Manager (Retail Assets Collection).
Location: - ITO, Delhi. Experience: - August, 2008 to April, 2011.
JOB RESPONSIBILITIES:
• People Management (Handled delinquency of Personal & Business Loan of the Bank through
outbound tellecalling process of 10-15 callers to meet daily & weekly collection also handled 10-
15 Feet on Street (FOS) to ensure timely payment collection & deposition as per TAT. Training &
Motivating people to ensure call quality and process as per bank norms).
• Vendor Management (Relationship management with the vendor to ensure compliance as per
laid down processes, managing & reviewing collection strategy for the agency to achieve set
targets, monitoring performance & addressing performance deficiencies of agencies, providing
feedback on portfolio trends highlighting areas of concern).
• Receivable & Process Management (MIS generation & updating on daily basis to ensure posting
of payments as per TAT, Receipt management including receipt recon, sighting of unused
receipts, completion of lost receipt formalities, Management of billing process in a timely &
correct manner, Loan settlement process involving approvals raised on daily basis & closure of
cases, Customer escalations management and timely closure).
4. Organization: - ICICI Securities Ltd (ICICI Direct), Senior Relationship Manager.
Location: - Rajdhani Enclave, Vikas Marg, Delhi. Experience: - June, 2006 to July 2008
JOB RESPONSIBILITIES:
• Wealth management and Revenue generation from assigned customers of ICICI DIRECT through
Mutual funds, Equity trading, DEMAT, FDs, Life & General Insurance products.
• Relationship management as a single point contact person with assigned HNI customers to help
them achieve all financial need with utmost customer satisfaction.
• New customers acquisition through DEMAT sourcing.
• DSA management for sourcing of Personal loan to achieve Branch PL target.
Professional Achievements
• Reduced cost & processing errors, Automated daily reporting process to increase productivity and
reduce turn around time from 5 to 4 days.
• PAN India topper six times in a year with all time highest Number in the given bucket.
• Star of Excellence Award From ICICI Prudential AMC, positioned among Top three RM’s in
India(with a winning amount of Rs. 30000/-)
• Made second highest contribution of Life Insurance business to make my center Millionaire in
Feb 2008
• Member of team awarded from ICICI AMC for NFO-2007 & Shared “Dinner Table” with
National Head
Place:
Date: (Sanjay Kumar)