1. What Ricoh can
do for you
Ricoh helps organisations to increase the
efficiency and effectiveness of their document
infrastructure, information processes and
workflows. Through our proven, award-winning
hardware, integrated service lines and adaptive
service delivery, we provide a one-stop source of
business solutions. We can drive improvement
across the full scope of your operations, helping
reduce costs, increase flexibility and enhance
productivity.
2. The way we work is changing. Entire industries
are being transformed as a result of new
ways of creating, managing and sharing
information, communicating with customers
and suppliers and bringing products and
services to the market. Organisations that
harness the potential of new technologies and
processes are able to enhance the productivity,
efficiency and competitiveness of their
offering. But new technology also comes with
challenges.
Research conducted on behalf of Ricoh
has found that 63 percent of Europe’s
business leaders are not ready for digital
transformation*, which is limiting their
ability to seize the opportunities that are
now available. The challenge of managing
the transition to newer, digital-based ways
of working is one that is being felt across a
range of different sectors, from finance and
healthcare to education and the public sector.
Preparing for a new
world of work
For nearly 80 years, Ricoh has provided
innovative document and imaging solutions
for office, commercial and production printing
environments. During that time, we’ve
extended beyond printers and MFPs, building
upon our proven product offering with a
framework of integrated services. Today, our
focus is helping organisations like yours take
advantage of the potential for new ways of
working to truly enhance your operations.
We can help you make your workflows more
efficient and more productive than ever –
especially when you’re managing information
– and help you stay one step ahead of your
competition. Whichever industry you operate
in and whatever the size of your organisation,
we can help you move your operations
forward.
What Ricoh can do for you2
For more information about our products and services and to find out how we can help
you enhance the way you work, go to www.ricoh-europe.com.
* Research conducted by Coleman Parkes Research, May-June 2013
http://thoughtleadership.ricoh-europe.com/eu/change-making-cio/digital-dark-ages/
3. 3
Our range of solutions and services enable
you to reach the unique goals of your
organisation. We can help you:
Control costs and reinforce the profitability
of your operations by implementing more
efficient processes that free up time, enabling
you to focus your resources on revenue
generating activities and growing your
competitive advantage.
Eliminate wastefulness and enhance
sustainability by driving more
environmentally-friendly operations that can
reduce your operating costs and empower
your employees to increase productivity and
boost innovation.
Tighten information security & governance,
enhancing your reputation with customers,
and reducing the risk of potentially critical
data security incidents.
Get the most out of your knowledge
workers and free them from the frustration
of inadequate, inefficient processes by
providing secure, timely access to the accurate
information they need to perform their roles.
How we can help you
Overcome the common pitfalls of information
overload and unstructured data, ensuring
your employees have ready access to the
right documents and information in the right
format, whenever and wherever they need it.
Ensure you’re prepared to harness the benefits
of new technologies and new ways of working
and can continue to support the needs of
a changing workforce with agile, high-
performing infrastructure
Streamline processes, making your workflows
more cost-efficient and delivering strategic
benefits such as improving customer
service, responding more quickly to market
developments and increasing knowledge-
sharing and collaboration for greater
productivity.
Attract & retain customers in an increasingly
competitive and fast-moving environment
by keeping pace with increased expectations
of smarter, more informed and responsive
customer service, delivered across a greater
range of channels.
Drive positive change while minimising
disruption to your operations, helping
transition employees through the change
process and ensuring that they are proficient
with the new processes, workflows and
technologies that are involved.
4. To accompany our industry-leading print and communication products and solutions,
we have developed eight service lines that provide targeted support for your document
infrastructure, processes and beyond. Our services harness and complement our products
and solutions to address an extensive range of business and communication needs, from
efficient, impactful production printing and high-performing IT infrastructure to support
and technology to help you utilise your workspace more efficiently.
Managed Document Services
Ricoh’s Managed Document Services help
customers optimise the flow of print and digital
information within their organisation and
deliver more efficient, streamlined document-
based processes. We can help you:
• Ensure your employees can access the
right information at the right time
• Increase employee productivity
• Reduce the cost of supporting your
document workflow
• Maintain tighter security and
governance of data
Production Printing Services
Ricoh provides print service providers and
corporate printing clients with the products and
services they need to maximise the effectiveness
of their communications, via print or other
channels. We do so by:
• Harnessing market leading technology
• Supporting business transformation
• Increasing productivity and profitability
• Tailoring solutions to rapidly-changing markets
Business Process Services
Ricoh’s Business Process Services provide fully-
managed outsourced solutions that help speed up
previously document-intensive processes, reduce
the resources required and increase quality and
consistency of output, allowing you to focus on
what your organisation does best. We help to
give you:
• Streamlined, optimised business processes
• Enhanced employee and customer satisfaction
• Highly flexible, managed services
• Greater agility and ability to support
digital workflows
Sustainability Management Services
Our Sustainability Management Services can help
you address the environmental and social impact
of your operating procedures and document
infrastructure, including the security of the data
you hold and the accessibility of your systems.
You can benefit from:
• Reduced waste and energy consumption
• Lower operating costs
• Improved information security
• Enhanced reputation with employees,
customers and suppliers
What we offer
What Ricoh can do for you4
5. Application Services
Our Application Services team provides innovative
consultancy, expert delivery and lifetime support
on a wide range of Ricoh and third party
software tools that support your business-critical
workflows. You get:
• Improved marketing or operational return
on investment
• Faster delivery of application
deployments
• Increased employee productivity
• Reduced operating costs, with flexibility
over ongoing management and support
IT Infrastructure Services
Ricoh provides standardised IT delivery and
support services that address the needs of
small, medium and enterprise organisations.
So no matter your size, you get:
• Higher performing IT infrastructure
• Reduced operating costs
• Flexible IT delivery and support
• Reduced complexity, with Ricoh able
to provide fully-integrated support
Communication Services
We support more flexible, convenient and
efficient information-sharing and collaboration
between employees, partners and stakeholders,
using industry-leading technology. You gain from:
• Improved communication and collaboration
• Increased business agility and productivity
• Reduced travel time and expenditure
• Closer links with remote employees
and stakeholders
Workplace Services
Ricoh’s Workplace Services help customers
raise productivity and make more efficient
use of meeting rooms and workspace. We
can help you to:
• Reduce workspace costs
• Make better use of available workspace
• Improve the efficiency of office functions,
such as scheduling meetings
• Increase employee productivity
5
6. Our five phase adaptive process for delivery ensures the solutions and services you receive are
custom-built around the specific needs of your business. Our service network will help you on
a journey of continuous improvement, so you can reach and sustain your business goals. As
part of our adaptive delivery, we provide project and service management and support for
organisational change management to ensure the success of our engagement at all stages of
the process.
Nothing is ever static
in business and new
challenges, technologies and
opportunities are continually
emerging. This phase
leverages what we have
learned during the
Transform and Govern
phases to drive
continuous
improvement
throughout your
organisation.
How we work
Project Management
Service Management
Understand
G
overn Transf
orm
Optimize
Customer
Improve
O
rganizational Change Managem
e
nt
Partnership
We analyse your strategic goals,
financial objectives, critical
information processes and engage
in an in-depth assessment of your
current situation and technical
infrastructure.
We develop a plan aimed
at achieving your goals by
enhancing your processes
and infrastructure. Here,
we also identify metrics
and key performance
indicators to measure
success.
This phase is where we work with
your team to deploy our services
and focus on improving the way
your entire organisation works,
collaborates and shares information.
To ensure objectives are
being achieved, we implement
management tools and
performance reports to measure
adoption of new business
practices.
Understand
Improve
Transform
Govern
Optimise
What Ricoh can do for you6
7. Renault-Nissan Purchasing Organisation (RNPO), which
manages the alliance’s global supply chain, identified
the need to establish a global supply contract for
internal print services. We helped it move its operations
to a less capital-intensive, service-based supply and
maintenance model for its printers, cutting print costs
by more than 50 percent at Renault-Nissan’s French
operation.
Managed Document Services —
Renault-Nissan
Ricoh helped Arla Foods streamline and improve the
performance of its production print facilities in its
manufacturing and distribution environment. High
speed production printers were deployed to print
dispatch notes directly from mainframe computer
systems, ensuring 100 percent accuracy even in the
longest print runs. Print turnaround times have been
reduced, enabling Arla to respond more quickly to
customer orders and handle large peaks in demand.
Production Printing
— Arla Foods
IT Infrastructure Services
— Thai Airways Sweden
Thai Airways Sweden wanted to drive higher-
performing, more efficient and reliable IT systems
and processes. Ricoh’s Power Office solution provides
complete support for Thai Airways Sweden’s server,
virtual desktop and networked device infrastructure,
including proactive remote monitoring and effective
on-site support. As a result, the company has raised
productivity and reduced downtime thanks to the
faster resolution of IT issues.
USP Hospital Group generated more than 20 million
paper-based medical records every year, which required
significant administrative resource to maintain. We
helped it migrate from paper-based processes to an
Electronic Health Record system, driving new levels of
efficiency and improving the quality of patient care.
Application Services
— USP & Quiron Hospital Group
Rapid growth in Dalkia’s managed energy services
business had led to a significant increase in back-
office administration, such as processing supplier
invoices. We provide a managed end-to-end service
to manage this workload that includes intelligent
data capture and automated processing to improve
the integrity of Dalkia’s financial data. Outsourcing
these manual processes has saved Dalkia an
estimated € 200,000 each year.
Business Process Services
— Dalkia
Sustainability Management Services —
Vodafone
Vodafone identified office printing as an area where
its environmental impact could be reduced. We
developed a flexible, eco-efficient print infrastructure
that is provided as a globally-scalable managed
service. As a result, Vodafone has reduced its paper
consumption by 75 percent in some regions, annual
office printing costs by up to 50 percent per user and
its CO2 footprint by almost three million kilograms per
annum.
Communication Services
— Coor Service Management
Through our Ricoh Connect & Collaborate offering,
we provide a managed video-conferencing facility
for Coor Service Management. Using virtual meeting
rooms, employees can collaborate on projects with
colleagues based at remote client sites, avoiding the
need for physical travel to meetings. Ricoh’s pay-as-
you-go solution is 100 percent self-financing, with
significant reductions in travel expenditure more than
covering the cost of usage.
We’ve helped a range of companies reach
their goals by utilising our vast array of
technology and services. The following case
studies show what we’ve done for them –
and what we can do for you.
Customer Success
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