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Salvatore Thomas Carbè 
Digital Marketing Manager 
CV and PROFESSIONAL INSIGHTS 
2006 - 2014
3 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
Highlights&Education 
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OUTLINE 
Outline 2 
2 
4 
5 
Professional timeline 
ICCI: insights, projects and results 
Gruppo My: insights, projects and results 12 
Ballsystem: insights, projects and results 22 
Language skills 35 
Contacts 36
HIGHLIGHTS&EDUCATION 
8 years International experience 
as digital marketing manager 
(Australia, Italy,Turkey) 
3 
Advanced digital 
marketing strategy skills 
Advanced digital advertising 
skills (sales and lead 
generation processes) 
Results and ! 
goal oriented 
E-commerce ! 
management skills 
Salvatore Thomas Carbè 
Nationality:Italian 
DOB: June 8th 1984 
Preferred name: Salvatore 
BA in International ! 
Diplomacy and Business ! 
Bond University, Australia 
European Language! 
Diploma ! 
Liceo Don Bosco, Italia 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
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PROFESSIONAL TIMELINE 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
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April 17th 2006 
Thanks to a 3 years scholarship! 
won through Don Bosco High! 
School in Perugia I relocated to 
Brisbane, QLD to attend Bond 
University and work as Junior 
Digital marketing Manager ! 
at the ICCI. 
September 8th 2008 
Under the ICCI Professional 
Exchange Program (PEP) I was 
sent to Koc Univeristesi, Istanbul, 
to develop develop a the 
University’s Digital Marketing 
Strategy and training ! 
its internal staff. 
In November 22nd 2007 I was 
named Digital Marketing Manager 
of the ICCI managing a team of 5 
after having won the ICCI 
Innovative Database Award. 
September 3rd 2009 
After relocating to Italy for ! 
family related issue I founded ! 
GRUPPO MY digital marketing 
agency with 2 former ICCI 
colleagues. 
September 14th 2012 
Gruppo My’s main client, ! 
Ballsystem srl, hired the entire 
team to work closely on its digital 
marketing projects. ! 
The agency had as business goal! 
to create a customer portfolio of 15 
high level companies. This goal 
was reached by March 2nd 2010. 
In June 8th 2010 the team was 
broaden from 3 to 5 members 
hiring a Web Content manager and 
a PPC specialist. 
The entire Gruppo My’s team! 
currently works for Ballsystem. 
4
Employer: 
Country: AUSTRALIA 
Start date: 
Job roles: 
5 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
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ICCI 
APRIL 17TH 2006 
JUNIOR DIGITAL 
MARKETING MANAGER 
DIGITAL MARKETING MANAGER 
from November 22nd 2007
Company description 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
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ICCI 
The Italian Chamber of Commerce and Industry in Queensland (aka ICCI Queensland) is the 
youngest Italian Chamber of Commerce operating in Australia. Established in 1989, it received official 
recognition from the Italian Government in 1995 since it is part of the Assocamerestero network and 
works alongside 73 other Italian Chambers of Commerce in almost every country in the world. 
Currently serving an ever-growing number of members, associate companies and individuals, our aim 
is to promote and facilitate trade between Italy and Queensland.! 
! 
ICCI Queensland has shown a remarkable “can do” attitude that has contributed to its growth and 
positioning within the wider business community making it the most pro-active international Chamber 
of Commerce in Queensland. 
6
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
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ICCI 
Digital projects 2006 - 2009 
1 2 
Italian-Australian 
Residents database 
development and 
management 
Digital marketing 
strategy development 
7
1 
In 2006 the ICCI started the Italian-Australian Residents database project. The main project goal was ! 
the establishment and development of a fully digital system to engage Italian-Australian residents in order to 
make them partecipate to the 21 official networking/business development events. The ICCI offered several! 
options for Italian-Australian residents willing to start new businesses in Queensland and Melbourne Area. 
The project starting point was a database of 11k emails deriving by ICCI memberships. ! 
! 
Team: 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
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ICCI 
Digital Project description 
Marketing Manager 
Digital Marketing Manager 
Junior Digital Marketing Manager 
Web developer 
Graphic designer 
Angela Maruca 
Antonio Mircucci 
Salvatore Thomas Carbè 
Gildo Giuliani 
Patrizia Vaglio 
8
Email and SMS 
based marketing 
campaign: feedback 
A B C 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
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ICCI 
1 
Official Web site redesign 
Email marketing campaign set-up 
(based on original ICCI file) 
SMS marketing campaign set-up 
(based on original ICCI file) 
!! 
Invitation to event A 
promoting 
a second free entry 
Target+guest 
free entry participation 
to event A 
Guest email+relevant 
data gathering 
(Database implementation) 
Invitation to event B 
promoting 
a second guest 
free entry 
Online membership sale 
Processes Overview 
9
17,89 
FIRST YEAR! 
19,11 
22,3 
25,6 
27,5 
29,1 
30,7 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
11,8 
14,75 
16,32 
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ICCI 
1 
In 10 months 6.600 new emails were gathered from live 
events. Meanwhile 13.100 emails were gathered online ! 
through web site traffic generation. In terms of revenues, by 
July 2007 were raised 2,32 Million AUD from online 
membership sales. The entire team budget used for the 
project (salaries included) was 320.000 AUD.! 
32 
24 
16 
8 
0 
11 
September 06 November 06 January 07 March 07 May 07 July 07 
10
2,32 
FOLLOWING PERIODS! 
3,1 
3,7 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
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ICCI 
1 
The entire project was ran under my supervision until 
December 2008. In terms of revenues the project raised 3.1 
Million AUD in the second period. By the end 2008 the project 
turnover was 3.7 Million AUD. The total number of emails 
gathered in 38 months has been a running total of 69.000 
units.! 
3,8 
2,85 
1,9 
0,95 
0 
Sep 06 - July 07 Sep 07 - July 08 Sep 08 - Dec 08 
11
Company: 
Country: ITALY 
Start date: 
Job role: 
SEPTEMBER 3RD 2009 
12 
DIGITAL MARKETING MANAGER 
CO-FOUNDER 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
GRUPPO MY 
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GRUPPO MY 
Company description 
After relocating to Italy for family related issue I founded GRUPPO MY digital marketing agency with two 
former ICCI colleagues. The agency had as business goal to create a customer portfolio of 15 high level 
companies. This goal was reached by March 2nd 2010. In June 8th 2010 the team was broaden from 3 to 5 
members hiring a Web Content manager and a PPC specialist. Gruppo My turnover in 2009 was 178.000! 
Euros. 2011 was the best agency year in terms of turnover with 723.000 Euros in 12 months. ! 
! 
Gruppo My customer portfolio included among its clients:! 
! 
Flavio Bandiera - Canon Ambassador and International wedding photographer ! 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
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!!!! 
13
Digital projects 2009 - 2011 
1 2 
Development and 
management 
of 15 digital 
marketing projects 
as agency. 
Creation and 
development of the 
Social ToolBox project. 
14 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
GRUPPO MY 
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Digital Project description: Flavio Bandiera International Wedding photographer 
In May 2009 Gruppo My found one of its main clients: the International wedding photographer Flavio 
Bandiera. Despite Mr Bandiera was already well known in the industry thanks to his art work he was! 
interested in the opportunity of broadening his clients portfolio in Russia, United States and Australia thanks 
to digital marketing. Flavio Bandiera’s main target were upper class couples. 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
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1 
Digital Marketing Manager 
Web developer 
Graphic designer 
Salvatore Thomas Carbè 
Gildo Giuliani 
Patrizia Vaglio 
GRUPPO MY 
Team 
15
Contact form 
landing page 
A B C 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
Processes Overview 
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1 
Official Web site redesign 
Adwords PPC campaign set-up 
SEO and SEM strategy 
Social media portfolio campaign 
Invitation to Flavio’s 
headquarter (Turin) 
to live a free custom customer 
experience. 
! 
Customer engagement 
on traditional media and 
social media campaigns 
after shooting sales. 
GRUPPO MY 
16
NUMBER OF TOP LEVEL LEADS 
24 
21 22 
16 
27 
21 20 
23 
19 19 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
22 
17 
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1 
In 12 months the team collected 265 top level leads (leads 
which have been turned at least into one (1) face-to-face! 
meeting at Mr. Bandiera’s headquarter). 31% (82) of these 
leads were turned into sales generating 616.000 Euros.! 
the entire project cost including agency fees and ! 
digital advertising have been 55.000 Euros in 12 months. 
GRUPPO MY 
28 
21 
14 
7 
0 
14 
May 10 June 10 July 10 August 11 September 10 October 10 November 10 December 10 January 11 February 11 March 11 April 11 May 11 
17
GRUPPO MY 
Digital Project description: Social ToolBox, Social media in a Box 
In 2011 Gruppo My developed its first own project: Social ToolBox. SocialToolbox is a small box similar to a 
SMARTBOX/MOVEBOX designed to provide to companies professional a complete starter kit to get 
businesses online. The 2010 Italian digital market survey showed that only 21% of Italian companies had a 
website, 19% was using at least one social media channel and only 11% was using e-commerce to improve 
sales. Due to these data we designed a small box to be sold online and in stores to educate the national 
market on digital marketing. Simply buying a small box each professional or company owner could have a 
Digital starter kit to bring his/her business online. The box included a USB drive pen with a complete (video 
and e.book) Digital marketing basic training, web site development and 12 months pre-set digital marketing 
strategy. All the mentioned for just 250 Euros. ! 
! 
Team: 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
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2 
Digital Marketing Manager 
Web developer 
Graphic designer 
Salvatore Thomas Carbè 
Gildo Giuliani 
Patrizia Vaglio 
18
Our mascotte Tibby!! 
designed by the Artist Massimo Fratini 
19 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
GRUPPO MY 
Social ToolBox: how it looks like! 
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A B C 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
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2 
Official Web site design 
Adwords PPC campaign set-up 
SEO and SEM strategy 
Social media campaign 
! 
Offline sales (retail) 
Customer buys STB 
and activates the 
validation code 
In 5 working days 
customers receives 
basic website and 
DM strategy 
! 
Online feedback 
Phone call based 
feedback 
! 
GRUPPO MY 
Processes Overview 
20
DIGITAL RESULTS AND REVENUES 
163 
174 
159 
NUMBER OF STB SOLD PER MONTH 
151 145 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
139 140 
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2 
In 9 moths the total project revenue has been of 400.000! 
Euros. 67% (268K Euros) of the project revenue was made 
directly by online sales with 1.072 Social ToolBoxes sold.! 
33% of sales was made by direct in store sales in 3 different 
regions (Umbria, Tuscany and Lazio). The entire project ! 
cost (online advertising included) has been of 45.000 Euros. 
GRUPPO MY 
180 
135 
90 
45 
0 
May 11 June 11 July 11 August 11 September 11 October 11 November 11 
21
Company: 
Country: ITALIA 
Start date: 
Job role: 
JANUARY 8TH 2009 
22 
DIGITAL MARKETING MANAGER 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
BALLSYSTEM 
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BALLSYSTEM 
Company description 
23 
In November 2011 the main Gruppo My client, Ballsystem, hired the entire agency staff to develop its digital 
marketing projects through a dedicated team. Ballsystem is the market leader in the repair of traffic damage 
without varnishing, leaving the original varnish of your vehicle intact. Ballsystem finds the best solution to 
every problem, intervening quickly and efficiently and using innovative methods that yield immediate 
results. The company has created an extensive network of BallSystem points, which has now spread 
worldwide. This is an open system, integrated with the local communities it operates in, with which BS 
works hand in hand.! 
! 
The systems thus become complementary, with activities being carried out fully independently yet 
interacting with one another in order to guarantee customers with the best results possible. The dynamic, 
flexible nature of a business network such as BallSystem allows for an exceptionally close connection with 
the local area, coupled with a major capacity for expansion, making BS a continually growing company.! 
BallSystem services are aimed at a wide range of customers at all levels: vehicle fleets, hire companies 
logistics service providers, car manufacturers and insurance companies, as well as showrooms, body 
shops and private customers. Specific methods are used for each category, decided on by the company 
following consulting and analysis to determine the most effective way to work together. 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
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Digital projects 2012 - 2014 
$PE 
-FWBBEJODBTUSPTVEVFQPMJEJõFSFOUJ 
1 2 3 
$PE 
-FWBBEJODBTUSPTVEVFQPMJEJõFSFOUJ 
Partner affiliation PDR Tools 
Ecommerce 
Digital marketing 
partner training 
24 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
BALLSYSTEM 
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BALLSYSTEM 
Digital Project description: Ballsystem Green Partner affiliation 
Ballsystem was seeking the opportunity to improve its auto-body shops network as main goal of its national 
business development. Ballsystem offers a training based opportunity to its partners which involves a 6.000 
Euros annual fee for 5 years. Being a B2B digital marketing project the team worked closely with the Sales 
department to better mix online lead generation, demand generation and offline actions. When the project 
started it counted an asset of 23 affiliates and a potential customer database (email) of 195 companies which 
resulted suitable to become partners. 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
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1 
Digital Marketing Manager 
Web developer 
Graphic designer 
Salvatore Thomas Carbè 
Gildo Giuliani 
Patrizia Vaglio 
Team 
25
Contact form 
landing page 
A B C 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
Processes Overview 
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confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone 
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1 
Official Web site redesign 
Adwords PPC campaign set-up 
SEO and SEM strategy 
Social media campaign 
Email marketing campaign 
WhatsApp marketing campaign 
B2B lead acquisition 
! 
Customer online feedback 
BALLSYSTEM 
26 
Live business 
meeting
NUMBER OF TOP LEVEL LEADS AND REVENUES 
18 
23 
19 
22 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
17 
BALLSYSTEM 
15 
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1 
In 6 months the project collected 114 top level leads ! 
(leads which responded to 12 specific criteria such as ! 
auto body shop offering, number of employee, regional 
provenience). 35 out of 114 leads have been turned into 
Ballsystem Green partners generating 210.000 Euros! 
from the beginning, with a prospect 5 years income ! 
of 1,05M Euros. The project budget was set at 10.000 Euros. 
23 
17,25 
11,5 
5,75 
0 
March 14 April 14 May 14 June 14 July 14 August 14 
27
28 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
BALLSYSTEM 
Facebook ADS campaign example 
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29 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
BALLSYSTEM 
Facebook ADS campaign results 
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30 
B2B lead generation campaign example 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
BALLSYSTEM 
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31 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
BALLSYSTEM 
B2B landing page example 
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BALLSYSTEM 
Digital Project description: PDR Tool Kit E-commerce 
In 2013 Ballsystem decided to partner with A1 Tool, the main PDR tools reseller in the US. ! 
A1 Tool was presented a well established digital presence and a functional e-commerce platform. 
Ballsystem and A1 Tool agreed on a success fee based digital project letting our team create and manage a 
digital marketing strategy to improve online sales. Thanks to a pre-existing email pdr techs database and 
online advertising (PPC) our team improved A1 Tool on lie sales of 6,9%. 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
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2 
Digital Marketing Manager 
Web developer 
Graphic designer 
Salvatore Thomas Carbè 
Gildo Giuliani 
Patrizia Vaglio 
Team 
$PE 
-FWBBEJODBTUSPTVEVFQPMJEJõFSFOUJ 
$PE 
-FWBBEJODBTUSPTVEVFQPMJEJõFSFOUJ 
32
PROJECT REVENUES 
BALLSYSTEM 
33 
2 Thanks to the project Ballsystem achieved a total revenue of 
387.000 Euros in commissions (10%) in 16 months. 
16,32 
17,89 
19,11 
22,3 
Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
$PE 
-FWBBEJODBTUSPTVEVFQPMJEJõFSFOUJ 
$PE 
-FWBBEJODBTUSPTVEVFQPMJEJõFSFOUJ 
11,8 
14,75 
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24 
18 
12 
6 
0 
11 
February 13 June 13 September 13 December 13 February 14 April 14 June 14
BALLSYSTEM 
Digital Project description: Digital Marketing training 
Due to digital marketing results, Ballsystem 
management decided to offer to its main partners a 
series of! 
free digital marketing seminars. The training was used 
to further strengthen business partnership by showing 
company results and successful case histories. The 
digital marketing seminar were dedicated to marketing 
managers and staff of BASF ITALIA (Coating) and 
DIRECT LINE (Insurance). The seminars were held 
between February and June 2014 for a running total 
of 40 hours on specific topics such as Digital Strategy,! 
Social media Marketing and Digital marketing 
Management. Being the main project goal pure 
branding its direct effects could not be determined in 
the short term. 
Salvatore Thomas Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 
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Salvatore Thomas Carbè CV and professional insights report

  • 1. Salvatore Thomas Carbè Digital Marketing Manager CV and PROFESSIONAL INSIGHTS 2006 - 2014
  • 2. 3 Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! Highlights&Education This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. OUTLINE Outline 2 2 4 5 Professional timeline ICCI: insights, projects and results Gruppo My: insights, projects and results 12 Ballsystem: insights, projects and results 22 Language skills 35 Contacts 36
  • 3. HIGHLIGHTS&EDUCATION 8 years International experience as digital marketing manager (Australia, Italy,Turkey) 3 Advanced digital marketing strategy skills Advanced digital advertising skills (sales and lead generation processes) Results and ! goal oriented E-commerce ! management skills Salvatore Thomas Carbè Nationality:Italian DOB: June 8th 1984 Preferred name: Salvatore BA in International ! Diplomacy and Business ! Bond University, Australia European Language! Diploma ! Liceo Don Bosco, Italia Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax.
  • 4. PROFESSIONAL TIMELINE Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. April 17th 2006 Thanks to a 3 years scholarship! won through Don Bosco High! School in Perugia I relocated to Brisbane, QLD to attend Bond University and work as Junior Digital marketing Manager ! at the ICCI. September 8th 2008 Under the ICCI Professional Exchange Program (PEP) I was sent to Koc Univeristesi, Istanbul, to develop develop a the University’s Digital Marketing Strategy and training ! its internal staff. In November 22nd 2007 I was named Digital Marketing Manager of the ICCI managing a team of 5 after having won the ICCI Innovative Database Award. September 3rd 2009 After relocating to Italy for ! family related issue I founded ! GRUPPO MY digital marketing agency with 2 former ICCI colleagues. September 14th 2012 Gruppo My’s main client, ! Ballsystem srl, hired the entire team to work closely on its digital marketing projects. ! The agency had as business goal! to create a customer portfolio of 15 high level companies. This goal was reached by March 2nd 2010. In June 8th 2010 the team was broaden from 3 to 5 members hiring a Web Content manager and a PPC specialist. The entire Gruppo My’s team! currently works for Ballsystem. 4
  • 5. Employer: Country: AUSTRALIA Start date: Job roles: 5 Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. ICCI APRIL 17TH 2006 JUNIOR DIGITAL MARKETING MANAGER DIGITAL MARKETING MANAGER from November 22nd 2007
  • 6. Company description Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. ICCI The Italian Chamber of Commerce and Industry in Queensland (aka ICCI Queensland) is the youngest Italian Chamber of Commerce operating in Australia. Established in 1989, it received official recognition from the Italian Government in 1995 since it is part of the Assocamerestero network and works alongside 73 other Italian Chambers of Commerce in almost every country in the world. Currently serving an ever-growing number of members, associate companies and individuals, our aim is to promote and facilitate trade between Italy and Queensland.! ! ICCI Queensland has shown a remarkable “can do” attitude that has contributed to its growth and positioning within the wider business community making it the most pro-active international Chamber of Commerce in Queensland. 6
  • 7. Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. ICCI Digital projects 2006 - 2009 1 2 Italian-Australian Residents database development and management Digital marketing strategy development 7
  • 8. 1 In 2006 the ICCI started the Italian-Australian Residents database project. The main project goal was ! the establishment and development of a fully digital system to engage Italian-Australian residents in order to make them partecipate to the 21 official networking/business development events. The ICCI offered several! options for Italian-Australian residents willing to start new businesses in Queensland and Melbourne Area. The project starting point was a database of 11k emails deriving by ICCI memberships. ! ! Team: Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. ICCI Digital Project description Marketing Manager Digital Marketing Manager Junior Digital Marketing Manager Web developer Graphic designer Angela Maruca Antonio Mircucci Salvatore Thomas Carbè Gildo Giuliani Patrizia Vaglio 8
  • 9. Email and SMS based marketing campaign: feedback A B C Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. ICCI 1 Official Web site redesign Email marketing campaign set-up (based on original ICCI file) SMS marketing campaign set-up (based on original ICCI file) !! Invitation to event A promoting a second free entry Target+guest free entry participation to event A Guest email+relevant data gathering (Database implementation) Invitation to event B promoting a second guest free entry Online membership sale Processes Overview 9
  • 10. 17,89 FIRST YEAR! 19,11 22,3 25,6 27,5 29,1 30,7 Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 11,8 14,75 16,32 This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. ICCI 1 In 10 months 6.600 new emails were gathered from live events. Meanwhile 13.100 emails were gathered online ! through web site traffic generation. In terms of revenues, by July 2007 were raised 2,32 Million AUD from online membership sales. The entire team budget used for the project (salaries included) was 320.000 AUD.! 32 24 16 8 0 11 September 06 November 06 January 07 March 07 May 07 July 07 10
  • 11. 2,32 FOLLOWING PERIODS! 3,1 3,7 Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. ICCI 1 The entire project was ran under my supervision until December 2008. In terms of revenues the project raised 3.1 Million AUD in the second period. By the end 2008 the project turnover was 3.7 Million AUD. The total number of emails gathered in 38 months has been a running total of 69.000 units.! 3,8 2,85 1,9 0,95 0 Sep 06 - July 07 Sep 07 - July 08 Sep 08 - Dec 08 11
  • 12. Company: Country: ITALY Start date: Job role: SEPTEMBER 3RD 2009 12 DIGITAL MARKETING MANAGER CO-FOUNDER Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! GRUPPO MY This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax.
  • 13. GRUPPO MY Company description After relocating to Italy for family related issue I founded GRUPPO MY digital marketing agency with two former ICCI colleagues. The agency had as business goal to create a customer portfolio of 15 high level companies. This goal was reached by March 2nd 2010. In June 8th 2010 the team was broaden from 3 to 5 members hiring a Web Content manager and a PPC specialist. Gruppo My turnover in 2009 was 178.000! Euros. 2011 was the best agency year in terms of turnover with 723.000 Euros in 12 months. ! ! Gruppo My customer portfolio included among its clients:! ! Flavio Bandiera - Canon Ambassador and International wedding photographer ! Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. !!!! 13
  • 14. Digital projects 2009 - 2011 1 2 Development and management of 15 digital marketing projects as agency. Creation and development of the Social ToolBox project. 14 Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! GRUPPO MY This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax.
  • 15. Digital Project description: Flavio Bandiera International Wedding photographer In May 2009 Gruppo My found one of its main clients: the International wedding photographer Flavio Bandiera. Despite Mr Bandiera was already well known in the industry thanks to his art work he was! interested in the opportunity of broadening his clients portfolio in Russia, United States and Australia thanks to digital marketing. Flavio Bandiera’s main target were upper class couples. Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. 1 Digital Marketing Manager Web developer Graphic designer Salvatore Thomas Carbè Gildo Giuliani Patrizia Vaglio GRUPPO MY Team 15
  • 16. Contact form landing page A B C Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! Processes Overview This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. 1 Official Web site redesign Adwords PPC campaign set-up SEO and SEM strategy Social media portfolio campaign Invitation to Flavio’s headquarter (Turin) to live a free custom customer experience. ! Customer engagement on traditional media and social media campaigns after shooting sales. GRUPPO MY 16
  • 17. NUMBER OF TOP LEVEL LEADS 24 21 22 16 27 21 20 23 19 19 Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 22 17 This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. 1 In 12 months the team collected 265 top level leads (leads which have been turned at least into one (1) face-to-face! meeting at Mr. Bandiera’s headquarter). 31% (82) of these leads were turned into sales generating 616.000 Euros.! the entire project cost including agency fees and ! digital advertising have been 55.000 Euros in 12 months. GRUPPO MY 28 21 14 7 0 14 May 10 June 10 July 10 August 11 September 10 October 10 November 10 December 10 January 11 February 11 March 11 April 11 May 11 17
  • 18. GRUPPO MY Digital Project description: Social ToolBox, Social media in a Box In 2011 Gruppo My developed its first own project: Social ToolBox. SocialToolbox is a small box similar to a SMARTBOX/MOVEBOX designed to provide to companies professional a complete starter kit to get businesses online. The 2010 Italian digital market survey showed that only 21% of Italian companies had a website, 19% was using at least one social media channel and only 11% was using e-commerce to improve sales. Due to these data we designed a small box to be sold online and in stores to educate the national market on digital marketing. Simply buying a small box each professional or company owner could have a Digital starter kit to bring his/her business online. The box included a USB drive pen with a complete (video and e.book) Digital marketing basic training, web site development and 12 months pre-set digital marketing strategy. All the mentioned for just 250 Euros. ! ! Team: Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. 2 Digital Marketing Manager Web developer Graphic designer Salvatore Thomas Carbè Gildo Giuliani Patrizia Vaglio 18
  • 19. Our mascotte Tibby!! designed by the Artist Massimo Fratini 19 Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! GRUPPO MY Social ToolBox: how it looks like! This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax.
  • 20. A B C Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. 2 Official Web site design Adwords PPC campaign set-up SEO and SEM strategy Social media campaign ! Offline sales (retail) Customer buys STB and activates the validation code In 5 working days customers receives basic website and DM strategy ! Online feedback Phone call based feedback ! GRUPPO MY Processes Overview 20
  • 21. DIGITAL RESULTS AND REVENUES 163 174 159 NUMBER OF STB SOLD PER MONTH 151 145 Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 139 140 This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. 2 In 9 moths the total project revenue has been of 400.000! Euros. 67% (268K Euros) of the project revenue was made directly by online sales with 1.072 Social ToolBoxes sold.! 33% of sales was made by direct in store sales in 3 different regions (Umbria, Tuscany and Lazio). The entire project ! cost (online advertising included) has been of 45.000 Euros. GRUPPO MY 180 135 90 45 0 May 11 June 11 July 11 August 11 September 11 October 11 November 11 21
  • 22. Company: Country: ITALIA Start date: Job role: JANUARY 8TH 2009 22 DIGITAL MARKETING MANAGER Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! BALLSYSTEM This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax.
  • 23. BALLSYSTEM Company description 23 In November 2011 the main Gruppo My client, Ballsystem, hired the entire agency staff to develop its digital marketing projects through a dedicated team. Ballsystem is the market leader in the repair of traffic damage without varnishing, leaving the original varnish of your vehicle intact. Ballsystem finds the best solution to every problem, intervening quickly and efficiently and using innovative methods that yield immediate results. The company has created an extensive network of BallSystem points, which has now spread worldwide. This is an open system, integrated with the local communities it operates in, with which BS works hand in hand.! ! The systems thus become complementary, with activities being carried out fully independently yet interacting with one another in order to guarantee customers with the best results possible. The dynamic, flexible nature of a business network such as BallSystem allows for an exceptionally close connection with the local area, coupled with a major capacity for expansion, making BS a continually growing company.! BallSystem services are aimed at a wide range of customers at all levels: vehicle fleets, hire companies logistics service providers, car manufacturers and insurance companies, as well as showrooms, body shops and private customers. Specific methods are used for each category, decided on by the company following consulting and analysis to determine the most effective way to work together. Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax.
  • 24. Digital projects 2012 - 2014 $PE -FWBBEJODBTUSPTVEVFQPMJEJõFSFOUJ 1 2 3 $PE -FWBBEJODBTUSPTVEVFQPMJEJõFSFOUJ Partner affiliation PDR Tools Ecommerce Digital marketing partner training 24 Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! BALLSYSTEM This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax.
  • 25. BALLSYSTEM Digital Project description: Ballsystem Green Partner affiliation Ballsystem was seeking the opportunity to improve its auto-body shops network as main goal of its national business development. Ballsystem offers a training based opportunity to its partners which involves a 6.000 Euros annual fee for 5 years. Being a B2B digital marketing project the team worked closely with the Sales department to better mix online lead generation, demand generation and offline actions. When the project started it counted an asset of 23 affiliates and a potential customer database (email) of 195 companies which resulted suitable to become partners. Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. 1 Digital Marketing Manager Web developer Graphic designer Salvatore Thomas Carbè Gildo Giuliani Patrizia Vaglio Team 25
  • 26. Contact form landing page A B C Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! Processes Overview This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. 1 Official Web site redesign Adwords PPC campaign set-up SEO and SEM strategy Social media campaign Email marketing campaign WhatsApp marketing campaign B2B lead acquisition ! Customer online feedback BALLSYSTEM 26 Live business meeting
  • 27. NUMBER OF TOP LEVEL LEADS AND REVENUES 18 23 19 22 Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! 17 BALLSYSTEM 15 This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. 1 In 6 months the project collected 114 top level leads ! (leads which responded to 12 specific criteria such as ! auto body shop offering, number of employee, regional provenience). 35 out of 114 leads have been turned into Ballsystem Green partners generating 210.000 Euros! from the beginning, with a prospect 5 years income ! of 1,05M Euros. The project budget was set at 10.000 Euros. 23 17,25 11,5 5,75 0 March 14 April 14 May 14 June 14 July 14 August 14 27
  • 28. 28 Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! BALLSYSTEM Facebook ADS campaign example This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax.
  • 29. 29 Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! BALLSYSTEM Facebook ADS campaign results This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax.
  • 30. 30 B2B lead generation campaign example Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! BALLSYSTEM This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax.
  • 31. 31 Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! BALLSYSTEM B2B landing page example This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax.
  • 32. BALLSYSTEM Digital Project description: PDR Tool Kit E-commerce In 2013 Ballsystem decided to partner with A1 Tool, the main PDR tools reseller in the US. ! A1 Tool was presented a well established digital presence and a functional e-commerce platform. Ballsystem and A1 Tool agreed on a success fee based digital project letting our team create and manage a digital marketing strategy to improve online sales. Thanks to a pre-existing email pdr techs database and online advertising (PPC) our team improved A1 Tool on lie sales of 6,9%. Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. 2 Digital Marketing Manager Web developer Graphic designer Salvatore Thomas Carbè Gildo Giuliani Patrizia Vaglio Team $PE -FWBBEJODBTUSPTVEVFQPMJEJõFSFOUJ $PE -FWBBEJODBTUSPTVEVFQPMJEJõFSFOUJ 32
  • 33. PROJECT REVENUES BALLSYSTEM 33 2 Thanks to the project Ballsystem achieved a total revenue of 387.000 Euros in commissions (10%) in 16 months. 16,32 17,89 19,11 22,3 Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! $PE -FWBBEJODBTUSPTVEVFQPMJEJõFSFOUJ $PE -FWBBEJODBTUSPTVEVFQPMJEJõFSFOUJ 11,8 14,75 This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. 24 18 12 6 0 11 February 13 June 13 September 13 December 13 February 14 April 14 June 14
  • 34. BALLSYSTEM Digital Project description: Digital Marketing training Due to digital marketing results, Ballsystem management decided to offer to its main partners a series of! free digital marketing seminars. The training was used to further strengthen business partnership by showing company results and successful case histories. The digital marketing seminar were dedicated to marketing managers and staff of BASF ITALIA (Coating) and DIRECT LINE (Insurance). The seminars were held between February and June 2014 for a running total of 40 hours on specific topics such as Digital Strategy,! Social media Marketing and Digital marketing Management. Being the main project goal pure branding its direct effects could not be determined in the short term. Salvatore Thomas Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax. 3 34
  • 35. 35 Mother tongue Fluent Fluent Intermediate Basic Salvatore Thomas Carbè | Digital Marketing Manager | stcarbe@gmail.com | +39 339 31 55 737!! LANGUAGE SKILLS This document and any file transmitted with it is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this email or the information herein by anyone other than the intended recipient is prohibited.If you have received this document by mistake, please notify us immediately by email, telephone or fax.
  • 36. Contacts f Via della Villa 23 06132 San Niccolò di Celle Deruta- Italy ! t +39 339 31 55 737 Email stcarbe@gmail.com Blog www.stcarbe.com LinkedIn Salvatore Thomas Carbè Facebook www.facebook.com/salvatore.carbe YouTube Salvatore Thomas Carbè 36