1. Sally-Ann Daniels
07932 031896
sally-ann@sadaniels.co.uk
Profile
Efficient, reliable and flexible
Eagerly embraces challenges, highly motived
Calm under pressure, discreet, reactive, works well on own initiative
Approachable, confident, proactive, enthusiastic team player
Key Skills
Highly organised, finely honed prioritisation skills
Extensive and complex diary management
Able to balance the conflicting demands of different Directors to meet deadlines
Detail orientated, accurate and decisive
Written communication – producing correspondence and high calibre presentations
Spoken communication – liaison at all levels and a high level of customer service
Teamwork –ability to lead
IT – extensive use of MS Word, Excel, PowerPoint, SharePoint, Outlook, Lotus notes and Oracle
Employment History
Executive Assistant to Managing Director and Director of Finance and Operations -
Hansgrohe Limited – July 2014 – March 2015
• Providing executive level administrative support to the Managing Director and the Director of
Finance and Operations, includes diary and inbox management
• Liaise with internal and external stakeholders to ensure the smooth running of daily operations
• Arrange quarterly Sales and Marketing meetings for 40 people, negotiate price for meeting
room, overnight accommodation to keep costs to a minimum
• Attend Senior Management Team meetings, take minutes and follow up on actions
• Extensive travel arrangements, including flights, accommodation, groups travel and visas
• Calculate and process expenses for the Managing Director, includes raising purchase orders
• Screen phone calls, enquires and requests, and handling them when appropriate
• HR administration, including offer letter, contracts, reference requests
• Handling highly confidential material with discretion
• Updating the staff training records including Health & Safety and First Aid
• Administration of holiday and sickness database
• Responsible for the Receptionist, conduct their performance evaluation
• Ensuring temporary cover for receptionist’s holiday/sickness absence
• Coordinate induction plan for all new starters, which ensures a comprehensive introduction to
all aspects of the Company in the UK, as well as Internationally
• Arranging Christmas parties, social events and community working days
Personal Assistant to Managing Director DHL Aviation UK Limited – December 2013 –
June 2014
Key responsibilities:
• Providing a professional service to the Managing Director in his role as an Board member of
DHL Express
• Running all aspects of the Managing Directors office efficiently and professionally
• Extensive and complex diary management, monitoring email accounts and responding on
his behalf
• Taking and distributing minutes for the Senior Managers meetings, producing agendas and
ensuring actions points are delivered in a timely manner

2. Sally-Ann Daniels
07932 031896
sally-ann@sadaniels.co.uk
• Organising meetings, conference calls and producing itineraries
• Use my initiative and good judgement for correspondence, enquires and scheduling of
appointments
• Organise travel, accommodation and events in the UK or abroad for the Senior
Management team
• Accurately complete expenses and compiling mileage report and querying incoming invoices
• Organise and co-ordinate off site meetings and Managers Conference for 60 people under
budget
• Preparation of presentations
• Handling highly confidential material with discretion
• Working closely with other Personal Assistants across the company
Executive Assistant to Chief Financial Officer – October 2012 – December 2013
Heathrow Airport Limited
Key responsibilities:
• Providing a professional service to the Chief Financial Officer in his role as an Executive and
Board Director of Heathrow Airport Holdings Limited
• Running all aspects of the CFO’s office efficiently and professionally
• Extensive and complex diary management, monitoring email accounts and responding on
his behalf
• Producing weekly Executive papers and monthly Board papers. Ensuring papers are
submitted on time
• Organising meetings, conference calls and producing itineraries
• Preparation of presentations
• Handling highly confidential material with discretion
• Use my initiative and good judgement for correspondence, enquires and scheduling of
appointments
• Cover for CEO and HR Executive Assistant whilst away on annual leave
• Use my initiative and good judgement for correspondence, enquires, scheduling of
appointments and screening of calls and letters
• Organise travel, accommodation and events in the UK or abroad
• Meet and greet Shareholders and arrange their logistics
• Raising purchase orders, querying incoming invoices and submitting expenses
• Working closely with other Executive Assistants and Personal Assistants across the
company
• Log all hospitality and gifts on company register for Bribery Act audit purposes
Personal Assistant / Team Administrator - July 2009 – October 2012
Heathrow Airport Limited
Key responsibilities:
• Providing a professional service to the Department Directors, enabling them to perform
effectively
• Complex diary management, monitoring email accounts and ensuring prompt handling of
queries
• Organising meetings, workshops, conference calls and room bookings
• Handling of Executive papers for meetings on a weekly basis
• Preparation of presentation material
• Formatting, scanning and printing of document and letters to regulatory authorities and
Airlines
• Use my initiative and good judgement for correspondence, enquires, scheduling of
appointments and screening of calls and letters into the department

3. Sally-Ann Daniels
07932 031896
sally-ann@sadaniels.co.uk
• Project coordinator collating data and information from the business workstreams and
formatting, printing and binding the document to completion for the Initial findings for the
Q6 Business Plan
• Maintain department’s internet presence
• Update documents on SharePoint
• Keep CAA Issue logs up to date and produce monthly action timelines
• Travel and accommodation arrangements
• Management of archiving and filing
• Ordering of IT and mobile equipment and access to department folders for new starters
• Raising purchase orders, querying incoming invoices and submitting expenses
PA / Administration Support - January 2008 – April 2009
BUPA
Key responsibilities:
• Contributing to success of the organisation by providing a professional service to senior
managers, enabling them to perform effectively
• Complex diary management, monitoring email accounts and expenses
• Travel and accommodation arrangements
• Organising meetings, workshops, lunches and dinners on and off site
• Taking and distributing minutes from meetings
• Preparation of presentation material and meeting agendas
• Update budget and request accruals to cover forecast figures
• Use my initiative and good judgement for correspondence, enquires and scheduling of
appointments
• Working with the Implementation team providing administration support
• Updating the programme Roadmap for deliverables
• Collating information from Managers for Business Validation Support Pack
• Preparation of presentation material and meeting agendas
Various temporary Personal Assistant roles – May 2007- November 2007
Travelling – January 2007 – April 2007
DHL Express – June 1995 - December 2006 – Customer Service, Telesales, Key
Account Customer Support, Senior – Data Entry and Internal Communications
Executive
Professional Courses
Courses attended and passed Microsoft Office Word, Excel & PowerPoint. I am proficient in
using Outlook, Lotus notes, Oracle and SharePoint
Interests
Spending time with friends and family, walking, cooking and traveling
Further information
• Full driving licence and own car
• Resides in Ashford, Middlesex
• Fundraiser for the Alzheimer Society