1. SAKHILE GATYENI
MIS ANALYST
Career summary
Qualified in Business Systems Analysis and Information Management, I am well experienced and an
exceptionally skilled MIS Analyst with overall combined IT experience of 9 years. I am proficient with
most major computer operating systems and experienced in creating user manuals, training,
monitoring, management reporting and ERP systems (SAP B1 & MS AX dynamics 2012). Likewise,
create effective information systems strategies, coordinate data, secure and supervise strategies with
other IT professionals in the organization. I am an expert user and an organization administrator on
Microsoft AX Dynamics 2012 as well as the head of technology for the entire organization.
Operations daily functions Technology administration & functions
National distribution planner.
National maintenance planner.
Asset management.
Sending client reports daily and monthly.
Client liaison & key accounts management.
Managing contracts & relationships with SPs.
Advance office & mobility administration.
Active directory, exchange & server administration.
Microsoft AX dynamics administrator.
National IT technical support via Team viewer.
Bitco VoIP system administration.
Resco mobile CRM technical support.
Contact Details
Sabcool Refrigeration
Mobile: 063 066 3229 | 083 707 5473 | Telephone: 011 867 6268
Personal email: gatyeni.sakhile@gmail.com | Work email: sakhileg@sabcool.co.za
Work: Unit 2A 36 Fortune Road, City Deep, 2197 | Residential: 37 Main Reef Road, Benoni, 1501
Work experience
Sabcool Refrigeration June 2013 – Present
MIS Analyst/ Head of Technology
Being part of the MIS department, we are responsible for the entire Sabcool Management Information
Systems which includes our SAP legacy ERP system, the current Microsoft AX Dynamics 2012,
Honeywell Remote Mastermind console server, 9 physical server machines, Active Directory,
2010 MS Exchange, Outlook 365 and other third party applications.
Head of mobile computing and technology and the chief contact between the MIS department
and branch managers and administrators, I review requests for data alignment and of extensive

2. modifications of existing data and systems, determine priorities, evaluate computer systems usage
and ensure that customers' needs are met with quality information on a timely basis.
Primary Skill: Microsoft AX Dynamics 2012
Primary duties:
• Head of mobile computing and responsible for the mobile field service module on AX
Dynamics integrating with the Tensing mobile client system which allows all service calls
information processed on the Honeywell mobile devices to update back on AX Dynamics.
• Organization administration: Creating resources, engineer warehouses and engineers on AX.
• Systems administration: Creating new user accounts on AX and linking them to active directory.
• Experience with message formats including XML, Flat Files, Schemas. Responsible for over R
2.7 million mobile computing assets. Ensure integrity and reliability of management information.
• Responsible for the small client database and their cooler assets (Coke, COOEE, Quality
Beverages, Nestle, Zambezi, SG Convenience, BOS, USN and Frigoglass).
• Knowledge of integrating applications using integration middleware.
• Ensuring that inventory and stock on the mobile devices matches engineer warehouse on AX.
• Maintain and monitor corporate Dynamics AX system errors and update all errors back onto AX.
• Perform Bulk Updates and alignment of Contract Related information daily.
• Create bulk uploads of outlets, service objects; service calls and bulk scheduling for technicians.
• Conduct assessments and use the information to advice, make recommendations to
management and facilitate improvement. Perform extracts related to Audit Requirements.
• Trace errors in Integration between tensing and AX, errors relating to Contracts, Sales Order,
and Purchase Orders etc. Assist in inventory, warehouse and Stock Management.
• Recommend improvement to operational performance through analysis of information and
trends.
• Ensuring that CIC SAB call logging system integration is working and logging calls on AX.
• Provide specialist know-how, support, advice and leadership in areas of my expertise.
• Assist the invoicing department in resolving invoicing errors and stock errors.
• Liaise with other departments to understand their requirements from the systems and MI reports
• Liaise with BI Developers to maintain reports required throughout the business in line with best
practice, MIS reporting practices, principles ensuring maturity levels of IT Governance structures.
• Promote technology transfer and diffusion activities to accelerate organizational competitiveness.

3. • Keeping the departmental strategic plan top of mind, ensuring effective resource management
and controlling business agreements and SLA's.
• Effectively managing people, including developing strategic skills and fostering world class
delivery
• Effectively promoting and practicing good Corporate Governance
• Advising the finance department on matters that have strategic and financial implications.
• Suggest policy reforms to encourage technology development and business evolution/growth.
• Facilitating Process improvements across organization and meet targets on Cost saving.
• Technology innovations, Contract negotiation and Project Budget Delivery.
• Ensuring that the right technologies (infrastructure and non-ERP type applications) for the
company are identified, deployed and then fully utilised and that they are reliable and affordable
and where appropriate keep pace with consumer demands.
Reason for leaving: Looking for growth opportunities, a more challenging environment and a
teaching organization.
Barclays Africa June 2012 - June 2013
Technical Engagements Analyst (Contractor)
I was primarily responsible for providing dedicated IT support to key users including EXXCO
members, HODs, and other international executives. Data migrations, Barclays Office site monitoring,
implementation of the Barclays Technologies on the ABSA domain, IT Services and SLA design.
Duties:
• Provide 1st, 2nd & 3rd line dedicated VIP support.
• Provide leadership in directing and training junior engineers in the Barclays Africa space.
• Monitor inquiries on Remedy trouble tickets and Service Now call management systems.
• Manage the deployment of batch laptops, installing and configuring computer systems.
• Maintain IT Inventory, asset registry, audit documents, identify and escalating critical issues.
• Perform routine backups & archival of files to assist with disaster recovery.
• Manage and mitigate incident escalations to ensure service delivery.
• Facilitate the implementation of Barclay’s technologies, procedures, group policies and services
by being in constant meetings with the networks, security, exchange and instant messaging
departments. Ensuring service and uptime availability by liaising and reporting to the
Engagements Manager, Service Run Manager and Service & Capacity Manager.

4. • Building strong internal relationships with users by involving them in the IT service performance,
quality and efficiency improvement projects. We had initiatives such as Bar Tech and Here 2
Help IT floor sweeps to resolve user problems without logging calls.
• Machine compliance and information security: Ensuring that all devices on the domain are
compliant, this includes firewall support, hard drive encryption on laptops and updates on the
enterprise anti-virus.
• Drawing technical specification documents, deployment strategies, updating procedures and
technical support documents.
• Responsible for the full data migrations from ABSA to fusion 2 and Barclays Capital domains.
• Implementing methodologies to improve first call resolution.
• Liaising with the procurement department for procuring hardware and software as the Barclays
Regional Office grows.
• Developing descriptions and scope of the services covered by SLAs and choosing an IT
Service Management suit that will best address Service Desk and Incident Management,
Service Request Management and Service Catalos, Problem Management, Change
Management, Asset Management, Service Level Management and Configuration Management.
Reason for leaving: I needed a permanent position and I was offered one by Sabcool and the data
analyst position was more appealing as the career is a need in the market.
Gijima Holdings - Technology People
Field Service Engineer II February 2010 – May 2012
Contractor based on the ABSA account supporting a corporate banking building with over 4000 users.
Responsible for the installation and maintenance of IT equipment including (but not restricted to)
printers, scanners, laptops, pin pads, PC’s, Banking Applications, software installations & upgrades,
hardware upgrades and Nortel VPNs.
Duties:
• Provide 1st, 2nd & sometimes 3rd line support. Handling & prioritizing users’ problems.
• Installing and configuring Base SAS and enterprise SAS 4.0 for the ABSA card division.
• Deploying system software’s & additional applications to laptops, desktops and server
machines.
• Providing systems support to ABSA call centres such as the collections department, insurance
sales, credit card sales and other aspect dialer departments.
• Hard drive encryption for laptops using PGP to ensure information security.
• Backups on the IBM backup library. Creating batch files for batch and easier software installs.

5. • Remote Software deployment (System Centre, RADIA). Configuring 3G connectivity VPN
access.
• In depth usage of Remedy 7 and Active directory for user’s and machine profiles creation.
• Troubleshooting PCs, laptops, applications & network connectivity issues.
• Working with software suppliers to resolve operational and compatibility issues on applications.
• Handle the rollout of batch desktops, printers, laptops and associated hardware. Also handled
the removal of electronic waste through the shadow record asset management system.
• Installing Citrix (Neighborhood and chameleon), Insurance applications, broker software’s, and
banking applications (Sessions, Postilion, oracle applications, Sybil, Command Post, lotus etc.).
Reason for leaving: Contract position, salary problems, needed new challenges and a clearer
career path.
SACCPM Jun 2007 – Oct 2009
Desktop Support Engineer
I was providing desktop support and Database administration to the South African Council for
Construction and Project Managers.
• Experience in apple iServer, apple TV, multiple iPad configuration using apple configurator.
• Provide 1
st
and 2
nd
line support.
• Handling problems. Disaster recovery on crashed laptops and daily server backups.
• Printer, MS Exchange 2007, Database and Server Administration.
Reason for leaving: Contract position.
PROJECTS
• Distributed Computing Project: Setting up new ABSA branches, refurbishing old ones.
• Infrastructure Replacement projects: Replacing all the machines with zero book value.
• ABSA E2E Projects: Member of the paperless banking technologies implementation.
• Data migration: I single handedly migrated user profiles, data, email accounts, email
archives, data files and SAP profiles from ABSA to Barclays Capital domain in just one month.
• Bar Tech: Helped to establish a bar tech, where users with IT problems, blackberry and iPad
issues can just walk in the bar for assistance without logging calls.

6. AREAR OF EXPERTISE
AX Dynamics
Process Engineering
MI Reporting
Info Security
Contract Negotiation
Project Management
Asset Management
IT Governance
Data Migration
Stock Management
Active Directory
Exchange 2010
Networking
MS Office 365
System Support
Software Licenses
App configuration
Advance Office skills
Java, VB. ASP &
SQL
Database admin
Academic qualifications
University of Johannesburg 2009
Diploma Information Management
Subjects: Information Systems (SQL, Database designs and security, IT Project management and
systems designs), Development Software (VB.net, ASP.net, Java), Business Analysis (IT
Governance, strategy formulation, Process Engineering), Communications Networks, Web
Management (E-Commerce) and IT management.
University of Johannesburg
Diploma Electrical Engineering 2006 (Incomplete)
Subjects: Engineering Design, Introduction to Electrical Systems, Calculus & Linear Algebra I,
Digital Systems, Electronics, Business Communications, Computer Systems Principles and
Programming.
Sterkspruit Senior Secondary School
Matric senior certificate with Merit (2005)
Subject studied: Mathematics, Physical Science, Biology, Agricultural Science and Agricultural
Economics, Xhosa and English.
Career Objective
I am seeking a full time opportunity in a key management position using my expertise and solid IT
systems support and MIS experience to contribute to a company’s success.
Technical, Personal & Management Skills
• Highly knowledgeable on VB.net, ASP, Java, SAS and SQL programming languages.
• ITIL incident, problem, change and project management.
• Provide leadership in directing and training administrators and engineers.
• Attention to detail, integrity, consistency, accurate diagnostic skills

7. • Well-spoken with good written communication skills, dedicated and proud of my work.
• Strong documentation skills, user manual creation and presentation of technical solutions.
• Able to work within a team and / or individually on projects and to pick up things quickly
• Proficient in the troubleshooting and resolution of all client queries.
• Able to prioritize in a complex, fast-paced environment.
• Able to interact with departments and personnel at all levels in corporate banking.
• Have supervised engineer’s staff, including branch managers directly for over 3 years.
• Well mannered, articulate and able to act as point of contact for colleagues and clients.
• Willing to work flexible schedules / shifts or even relocate closer to work.
• A methodical and structured approach to problem solving.
• Exceptionally skilled in deploying batch PCs, applications and configuration of such.
• Physically fit, able to work in confined spaces, crawl & lift heavy objects
References
Phemelo Sekopane, Cell: 076 702 0310
Technical Engagements Manager
ABSA/Barclays Capital
E: Phemelo.sekopane@barclays.com
Duncan Nozaic, Mobile: 083 661 6730
Gijima (East Rand - Jet Park)
Filed Service Engineer III (Team leader)
E-mail: duncan.nozaic@gijima.com
Christo Mans, Mobile: 083 321 9312
MIS Analyst: National Asset Management
Sabcool Refrigeration
E-mail: christom@sabcool.co.za
Riaan Swanepoel, Mobile: 083 559 3643
MIS Department: MIS Manager
Sabcool Refrigeration
E-mail: riaans@sabcool.co.za