Global Innovations Dubai ERP Software System for tourism companies

1. We automate Travel & Tourism
Enterprise Software Solution for:
 Travel & Tourism Companies
 Destination Management Companies
 Travel Wholesalers
 Tour Operators
 Travel Management Organizations
 Fleet Management
 Car Hire
Introduction
Global Innovations is a leading Travel Technology & Solutions company that provides software
solutions to DMCs (Inbound Operators), Travel Wholesalers (Outbound), Travel Agents and Hajj
&Umrah Operators which enable them to fully automate their business processes. Our company
also specializes in the automation of the Holiday Travel segment of the Travel & Tourism
industry, thus we take pride in being a “Holidays System Expert” with a focus on bringing
unparalleled solutions at all times.
Our flagship software product, I-Itinerary, is a complete enterprise software solution which is
being used by the majority of DMCs to power their business.With I-Itinerary,
servicesincludingHotels, Apartments, Transfers, Tours, VISA and Packages can be managed in
the system efficiently.
Global Innovations can be a one stop shop for all business solution needs. We have a
dedicated and qualified team that can handle the software such that we deliver your
requirements. We don‟t just come as a software vendor; we can also help setup industry best
practices and train your staff to get maximum efficiency and quick return on your investment.
I-Itinerary Modular Distribution & System
The following modules are included in the system:
1. Contracting Module (Data Entry)
2. B2B and B2C Module (Online Booking Engine)
3. Back Office(Reservation) Module and MIS Reporting
4. Financial Accounting Module
5. Supplier Online Module (Extranet)
6. General Sales Agent (GSA)/ White Labeling
7. XML Connectivity with Suppliers

2. I-Itinerary‟s advanced version also includes a Business Intelligence Module which helps in
trend analysis, planning, reporting and forecasting, as well as provides Dashboards, KPI‟s,
Score cards and detailed MIS reports.
I-Itinerarymodules facilitate the automation of the following departments:
• Reservations
• Operation
• Traffic (Logistics)
• Tours (Excursions)
• Visa
• Finance
• Sales and Marketing
I-Itinerary as a solution covers all current business solution needs and future IT needs including
XML-based product distribution.
Contracting Module (Data Entry)
A data entry module where you define your customers (agents), regions/markets, markup
policy, suppliers, products and complete inventory with the governing business rules for selling
each type of service such as Accommodation, Excursions, Transfers, Visa, Packages and Car
Hire.
Key Features & Advantages
Accommodation (Hotel & Apartments)
1. Supports all types of rate entry
2. Easy user interface with minimum clicks:
 Rates and Supplements
 Different types of promotions such as Early Bird (discount), Tactical (free night),
general upgrades such as BB to HB (combinable and non-combinable offers)
 Automates cancellations such as Policy/ Child Policy/ No Show Policy
 Room Occupancy Automation/Allocations Free Sale/ Stop Sale/Black out/
Compulsory or Optional Gala Dinner
 Minimum staycondition
3. User Defined Markup Structure
 Product level
 Customer level
 Category level
4. Product Profile creation for selling & displaying media content on B2B/B2C

3. Excursions &Transfers
 Supports all types of rate entry
 Easy user interface with minimum clicks to enter separate rates for adults & children
 Cancellation Policy/Stop Sale
 Product level Markups
 Product Profile creation for selling & displaying media content on B2B/B2C
Visa
 Rate for different types of VISA/ Meet & Greet Service
Customer
 Customer Profile creation & assigning regions for serving rates
 Assigning Markup
 Fanatical & contractual business rules
 CMS for maintaining customer documents such as contracts
Supplier
 Properties distribution based on agents
 Supplier Profile creation
 Assigning services
 Fanatical & contractual business rules
 CMS for maintaining supplier documents such as contracts
 Supports Multi-currency
B2B Module (Online Booking Engine for Agents)
A web-based booking engine for customers (agents) in searching inventories and making
bookings for various services by paying through different financial arrangements like credit limit
or bank guarantee.
Key Features & Advantages
 Advanced Search options for finding wider inventories and alternatives
 Seamless integration with Contracting as well as with the suppliers and Back Office to
display the latest rates and show real-time inventories
 Booking Management:
o Ability to book multiple services simultaneously
o Displays bookings with deadline and latest bookings for easy monitoring and
follow ups

4. o Attractive search result display with both Map and Grid views
o Combination of filters to customize results according to budget, locations and
product classification
o Rate breakup with the customized terms and conditions
o Displays profiles and images
o Tariff download and printing option in multiple formats like Excel and PDF
o Option to send product profiles through email
o Bookings in multiple currencies
o Hotels selection for comparison
o System-generated vouchers, invoice and outstanding statements
 Administration option for the customer to create sub-users and define user roles
 Alerts and Email Notifications
Outward XML (Customer’s API):
OTA compliant set of web services which can be integrated in the customers system as a plugin
so that the customer can access and sell all the inventories.
 Passing all inclusive rates on “All board basis” increasing the productivity of the
customer and thus improving the sales
 Option for customers to search, book, retrieve and request cancellation using web
services
 Feature to download and import static data using descriptive info web service
B2C Module (Online Booking Engine for Direct Consumers)
A web-based booking engine for direct consumers in searching inventories and making
bookings for various services by paying through payment gateway integration.
Key Features & Advantages
 Advanced Search options for finding wider inventories and alternatives
 Seamless integration with Contracting as well as with the suppliers and Back Office to
display the latest rates and show real-time inventories.
 Booking Management:
o Ability to book multiple services simultaneously
o Displays bookings with deadline and latest bookings for easy monitoring and
follow ups
o Attractive search result display with both Map and Grid views
o Combination of filters to customize results according to budget, locations and
product classification
o Rate breakup with the customized terms and conditions
o Displays profiles and images

5. o Option to send product profiles through email
o Bookings in multiple currencies
o Hotels selection for comparison
o System-generated vouchers and invoice
 Alerts and Email Notifications
 Web Activities for Trend Analysis
Back Office (Reservation) Module& MIS Reporting
A reservation module which allows the staff to process bookings within a set discipline of
business rules and regulations and validations by automating quotes preparation, booking
forms, voucher, and invoice generation.
Key Features & Advantages
 Advanced Search options for finding wider inventories and alternatives
 Booking Management:
o Supports all types of booking categories such as GIT/ FIT
o Allows all operations on booking such as Amendments, Confirmation, and
Cancellations
o System-generated vouchers in various formats
o Facilitates bookings in multiple currencies
 Visa Management: by updating status & sharing documents
 Due date reminders (auto-generated email) for customers receivables
 Traffic Management for assigning Fleet/ Driver/ Guide & Airport representatives
 Reports &Dashboards for productivity of supplier, customer & internal staff based on
various categories
 Allows a pre-defined itineraries with standard template for speedy booking
 Bulk bookings for excursions
 User control with role-based access and validation on operations
Financial Accounting Module

6. A core module designed to capture an organization‟s financial transactions in a manner which
satisfies accounting of transactions such as receivable, payables etc. It also covers the need for
internal and external reporting such as Trial Balance, Balance Sheet, Ageing Reports, Revenue
Reports, Bank reconciliation and others. The Financial Accounting Module can support and
automate financial postings and reports as it is tightly integrated with other modules.
Key Features & Advantages
 Ability to manage & control multiple currencies
 Automatic posting of booking transactions such as Sales, Purchase, Debit note and
Credit note which relieves the accountants of major data entry
 Cost Allocation - Tours and Safari Costing is a feature integrated with the Financial
Accounting Module that can provide complete cost estimation solution
 Paperless office - Supporting documents of each transaction can be uploaded in the
system and can be viewed any time
 Mid-office cashier settlement process is tightly integrated with Financial Accounting
Module where cashier receipt, refund and cashier settlement are fully automated
 Document trace helps to track and view all documents pertaining to a booking in a click
(invoice, purchase bill, receipt, payment, debit note, credit note, etc.)
 Enterprises with multiple branches can optimize operational efficiencies and control
within their various branches -- the Financial Accounting Module enables
synchronization and consolidation of data to be shared and saved on both the
centralized system at the head office as well as at branch level
 Bank reconciliation helps the financial user to make faster reconciliation and get instant
reconciliation report at one click
 Two-level document approval allows any document to be verified and authorized
 Post-dated cheque feature allows the user to make track of future-dated cheques which
are to be encashed and paid along with auto posting
 Two-way integration with other modules provides useful information even to non-
financial users of the Credit Limit, Credit Utilized, Outstanding Statements and others
 Transaction Statistics Analysis gives complete details of the bookings with regard to
profit/ loss made above or below a certain point and includes invoices, purchases,
journal vouchers, debit notes, credit notes and a comparison of sales and purchase
(back office)
 Mapping feature for income and expenditure helps businesses see at a glance income
earned from a source against the expenditure from that source
 Validations in the front end as well as the back end ensures data flow from the back
office to accounts are accurate
 In Build Reporting, Profit & Loss Account, Balance Sheet and others can be extracted
from previous year (different formats like „ T format‟ etc.)

7.  Additional internal reports which combine the data from Reservation & Back Office with
Accounts provide Consultant Revenue report and Customer Revenue report with details
such as revenue-generated based on booking, and details of the pax involved
 Consolidated invoicing allows combining number of customer invoices into a single
document
 Multiple print options facilitates printing any number of invoices in a single print
 Other features - Booking un-post, Add Favorites, E-mail reports, Asset Management,
Budgeting, Dashboards, Cash flow, Account Reconciliation, etc.
Supplier Online Module (Extranet)
This module enables DMCs to enhance the supplier process and provide the best possible
solutions for yield management. This not only helps in increasing hotel occupancy rates but also
provides the best possible rates for hotels and otherservices. It also allows the suppliers or
hoteliers to publish last minute offers and allotments.
Key Features & Advantages
 Rates & Supplements
 Different types of promotions such as Early Bird (discount), Tactical (free night), general
upgrades such as BB to HB (combinable and non-combinable offers)
 Automates Cancellations Policy/ Child Policy/ No Show
 Room Occupancy Automation
 Allocations and Free Sale
 Compulsory or Optional Gala Dinner
 Minimum stay condition
 Stop Sale
 Blackout
 Booking Confirmation and Rejections
 Booking Approval Links: sends a web link to supplier for viewing the booking details and
instant approval/rejection
GSA Module / White Labeling
A web-based module for DMCs to enhance the area of operations by appointing a customer
(agent) as a “General Sales Agent” for that region and sell DMC‟s inventory on the white labeled
B2B website.
Key Features & Advantages

8. It enables the general sales agent to:
 Set up its own Markup
 Register its own customers, create their profiles
 Keep a track of all the bookings done by different customers through white labeled B2B
 Generate daily sales report and commission report for GSA to track sales and
commissions earned
XML Connectivity with Suppliers
This is an OTA-compliant set of web services which can be integrated with the suppliers
system.
Key Features & Advantages
 Seamless integration with the suppliers system to display the latest rates and show real-
time inventories
 Real-time booking confirmation and cancellations
Business Intelligence Module
This is a high level module providing value intelligence to business decision makers.Since I-
Itinerary is a full fledged ERP, it emerges as a strong Business Analysis architecture built
according to the international standards and best practices, utilizing a state-of-the-art
technology for which reliability and accuracy is proven.
Key Features & Advantages
 All the measures related to your business are available and viewable from every
dimension in a robust and flexible architecture that brings all your data in one data-
warehousein an organized fashion.
 If you consider viewing your profit (i.e. measure) per time and for each supplier (i.e.
dimensions) in one report, the system allows to extract huge number of other more
sophisticated reports (as many as millions) including every report that might be of
interest in a surprisingly convenient and organized way.
 In today‟s technology era it‟s essential to have Predictive Analysis,Trend Analysis, KPIs,
Scorecards and Dashboard. A predefined set of these decision support views is
accompanied with the BI Module that gives you a 360 view of your business.
Following predefined views represents sample of the reports which can be extracted from the
Business Intelligence Module:

9.  Dashboards
o Top 10 customer (room night, volume)
o Top 10 customer products (based on supplier)
o Top 10 suppliers (room night, volume)
o Top 10 consultants
o Top 10 regional performance
o Top 10 sales man (room night, volume)
o GIT & FIT
o Sales budget
 Scorecard
o Region Analysis
o Booking Category Wise Analysis
o Supplier Analysis
o Customer Analysis
 KPI
o Booking vs. Cancellation
o Searches vs. Booking
o Quotes vs. Booking
Hajj &Umrah Software
This software is a powerful automation tool that can completely manage and perform Hajj and
Umrah operations. It’s a full system which not only automates various point-of-sale (POS)
systems but also the customer service aspect and execution of the bookings, all of which are
crucial for the Hajj and Umrah trade.
SERVICES
Arranging and managing the guests’ itinerary (airport, hotel etc) for Hajj and Umrah is not an
easy task. Our Hajj and Umrah software offers various services that correspond to the demands
of the trade. With this, you can completely automate the ground handling services, selling,
procurement and the day-to-day financial activities of the accounts department.
 Hotel
 Transfer
 Mazarat
 Visa
 Excursions
Key Features & Advantages

10.  Manage last minute inventories
 Flexibility on all functionalities to match the dynamics of the Hajj &Umrah business
rules
 Apply your own business rules on top of each services
 Create exclusive packages which can also be distributed from various POS available
 Get connected directly to suppliers, partners, customers or other businesses
 Connect your business anywhere, at any time
 The software increases efficiency and maximizes business opportunities
 Cost allocation
 Multiple suppliers in one service
 Static or Dynamic Packaging (non-air service)
 Extranet
 Mazarat management
 Hotel allotments control
 Supports all kinds of package requirements