1. SAID AL HARTHY
WORK EXPERIENCE
National Recovery Services LLC March 2010 to Date
Sultanate of Oman
Head of Operations
 Key Responsibilities
Oversee activities directly related to clients and defaulters.
Directors, CEO when signing the agreement with the client and keep
him updated about new business and status of the client on day to day basis
and delegate the work to the team
ersuade and motivate the team to finish the task within the stipulated period of time
eview meetings everyday and lead the team to complete the task
Performance data to measure productivity and goal achievement and to determine areas
needing cost reduction and program improvement.
l and budget activities to fund operations,
maximize investments, and increase efficiency.
conferring with the CEO, organization officials, and staff members as necessary.
oversee those personnel processes.
answering correspondence and writing reports.
Planning out the incentive plan for the team to deliver on time which will help retain
them.

2. American Express ((ME) B S C © September 2003 to March 2010
Sultanate of Oman
Head of Collection & legal Department
 Key Responsibilities
Responsible of all delinquents’ accounts, corporate and consumer card metrics
within Oman.
Having a good knowledge of dealing with public prosecution for the returned
cheques. (Quick action in recovering the depts.)
Personally handle high balance accounts and ensure appropriate action at early
days of ageing.
Manage the workflow of credit team and input to credit and ensure
appropriate distribution of accounts/cycles among the team.
Ensure effective handling of all accounts and appropriate actions by Credit
and Collection team to maximize recoveries.
Control and review accounts and approve posting of block, increasing or
decreasing loc’s within approval powers and risk guidelines.
In conjunction with risk management team, review, recommend and take
decisions on reinstatement of accounts.
Communicate with various departments in HQ with an interface with local
market Credit and Collection department and ensure prompt handling of any
adjustments, disputes and customer inquiries.
Set team goals and objective; manage performance, proactively handling any
performance deviation and report performance results based on key matrices.
Supports staffing through involvement with the selection, training, career
development and evaluation programs that promote skill building, career
advancement
Decision-Making Level – Decisions have major implications on the
management and operations of an area within the department.
Filling the cases the higher authorities (court)
Handling files with company’s lawyers
Office operations
Supervising collection officers on their day to day basis
Provide MIS report on monthly basis

3. Merchant Relationship Ofiicer
 Key Responsibilities
Responsible for all merchant, corporate and consumer card metrics within
Oman.
Oman reporting on key performance indicators
Business development and planning, marketing and PR within Oman
Office operations
Relationship of Oman International Bank, Bank Muscat & key SE’s and
Corporate clients in Oman
Work with the Card and Merchant Sales teams to reinforce the value of American
Express and to increase both Card and merchant affiliation.
Sales and deal closure
Sr. Customer Service Rep. – credit card division
 Key Responsibilities
Responsible for the front counter day to day work basis
Responsible for customer disputes
Responsible for customer payments
Responsible for daily mail room
Training direct sales about the products
Internal courses;
Vision Plus Production AS/400 CDN + REVOLVE
Customer care & GENSIS programs
CC 90 system / collection department
Anti money laundering course – Amex office / Bahrain
Fraud & fraud privation course – Amex office / Bahrain
Train the trainers program – Amex office / Bahrain

4. Oriental Oryx Tours, Sultanate of Oman October 2000 to March 2003
Manager – Tours
 Key Responsibilities
Responsible for Marketing & implementation of company’s
Business plans.
Complete Responsibility of sales of Ministries, Embassies, and institutes &
cooperate offices.
Developing brochure programmers for various marketing activities.
Interaction with airlines, travel agents & hotels – for negotiating/
contracts of rates & for all facilitation of clients.
Preparation of itineraries, costing and quotation
Operations/ file handling & executing decisions.
Assisted & escorted Incentive Groups & Individuals.
Other office related work – supervision of day-to day operations,
organizing data & information for referral purposes etc.
 Achievements
International:
Attended Tourism Exhibitions:
HOLIDAY WORLD in Prague, Czech Republic – February 2001
I.T.B in Berlin, Germany – march 2001 & 2002
TOP RESA in Deauville, France – September 2001 & 2002
Arabian Travel Market Dubai, UAE – April 2002
Affirmed company’s presence & standing in this market by maintaining
rapport and exhibition support to various Tour Operators and Travel Agents
present at exhibitions from all over the world.
Local:
Experience in dealing with Ministries, Government & Departments &
cooperate offices, having good connections & knows the internal procedures
to get the Business (Booking).
Assisted & Escorted VIP’s & FAM Trip Group of the Ministry or Commerce
& Industry.

5. Bahwan Tours – Sultanate of Oman 1996-2000
Designation: senior Guide – French/English
 Key Responsibilities
Assisting & Escorting Groups & Individuals – Round Trip, Day Excursion,
Adventurous Tour etc.
Responsible of allocating duties to Tour guides
Responsible of transport & vehicles maintenance
ACADIMIC QUALIFICATION
Bachelor of Arts – French Literature
College de la Fraternité,
Université du Burundi
June – 1994
Brevet d’aptitude professionnelle d’auto Mécanisme, Uvira
July – 1995
COMPUTER KNOWLEDGE
 Diploma in Computer Fundamentals.
Operating System : Windows
Office Suites : Ms Offices
Internet/Email : Outlook
Office requirements : lease lines circuits
OTHER INFORMATION
 Languages Known
French
English
Arabic / Swahili
 Leisure Activities
Traveling, meeting people of different walks of life etc.

6. PERSONAL DEATELS
Date of Birth : June 01, 1978
Nationality : Omani / ID 08638976
Sex : Male
Marital Status : Married
Contact Address : P.O.Box 470
P.C. 133 Al Khuwair
Sultanate of Oman
Phone: 00968-24497888
G.S.M: 00968-96657777