IT service management (ITSM) is a process that ensures maximum business value with efficient use of information technology, people, and processes involved in the lifecycle of IT services. Learn more about the needs, benefits, and challenges of ITSM, along with the implementation process and leading ITSM software on the market.

1. What Is ITSM?
A Guide to All the Details, Simplified
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2. ITSM Definition
IT service management (ITSM) is a process that
ensures maximum business value with efficient
use of information technology, people, and
processes involved in the lifecycle of IT services.
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3. G2.com
How to implement ITSM?
1 2 3
Evaluate the
need
Define problem
statement
Choose ITSM
framework

4. What is the
difference between
ITSM and ITIL?
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5. G2.com
ITSM ITIL
ITIL is a guiding
to implement ITSM
disciplineITSM is professional
for managing IT operations
framework

6. G2.com
5 Stages of ITIL to implement ITSM
1 2 3 4 5
Strategy
Provides guidance
on designing,
developing, and
implementing ITSM
Design Transition Operation Continual
improvement
Ensures
coordination with
the strategy and
guides on designing
ITSM processes
Informs IT teams
and business
associates to
manage changes
productively
Enables IT
departments to
ensure
frictionless
operations
Enhances the IT
service
provider's
efficiency and
effectiveness

7. Optimize IT services with ITSM
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Check out the complete guide to ITSM now