This is my presentation of DevOpsDays Ljubljana about Team Culture and the importance of communication!

1. The human part of
(biz)devops-
everyone`s responsibility for the
team culture
@devopsdays Ljubljana from 3rd to 4th april 2015
by
Sabine Bernecker-Bendixen
www.sof-IT.de
@SabineBendixen
Sonntag, 19. April 15

2. About me!
Sabine Bernecker-Bendixen
more than 20 years
experience in teaching
people in:
communication skills
soft skills
teamwork & team culture
new art of leadership
helping teams to solve
“human“ problems &
misunderstandings
neither dev - nor ops
Sonntag, 19. April 15

3. Think outside the box!
Focus on the human factor!
sof-IT: soft skills for employee in IT
LaaS: Leadership as a Service
Sonntag, 19. April 15

4. Let`s take a dip together into
the world of nerds and geeks
Sonntag, 19. April 15

5. Success of projects
„Soft Skills for software
developers“
by Uwe Vigenschow, Björn
Schneider & Ines Meyrose
dpunkt.verlag
“Projects rarely fail
because of technical issues....Far more
often the reasons for failure seem to
be
related to the topic of soft skills.
The education of software
specialists includes a lot of technical
content,
but less questioning techniques,
conflict management and
communication models.“
Sonntag, 19. April 15

6. What has happened so far?
- playing with stereotypical thinking
- raising biases on all sides of stakeholders
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7. Stereotypical thinking
is everywhere...
men - women
different
nationalities
different professions
people from IT - The
Others
(biz) - dev - ops
...in both / all directions!
Sonntag, 19. April 15

8. Diversity is beautiful!
The more
different people
of different professions
you bring together,
the more biases will appear!
Sonntag, 19. April 15

9. Define the differences between devs
and ops in your team concerning
their tasks and the abilities needed
to meet the requirements!
Sonntag, 19. April 15

10. Commitments & values for
a working team culture
§ 1 Welcome diversity
Develop a positive attitude
according to diversity!
Diversity is a unique
opportunity for success
because of the numerous
point of views gathered in
one single team!
Sonntag, 19. April 15

11. The only useful attitude in a
team:
I am okay - you are okay!
Thomas A. Harris / American psychiatrist and author
Sonntag, 19. April 15

12. Commitments & values for
a working team culture
§ 1 Welcome diversity
§ 2 I am okay - you are
okay
No matter what
education, experiences
and positions we have,
we meet at eye-level!
Sonntag, 19. April 15

13. Be the leader of your
own inner team!
whether you say „I
can“ or „I can´t“ - you
will be right!
it is your inner team
which determines
your attitude
your attitude is the
key to the self-
fulfilling prophecy - in
success and in failure
Be the leader of your
own inner team!
xxxxxxxxxxxxxxxx
Sonntag, 19. April 15

14. The most popular bias:
Developers cannot
communicate!Sonntag, 19. April 15

15. Whenever at least two people get in contact with each
other,
- face-to-face, by phone or mail -
they are always communicating - even by saying
NOTHING!
5 axioms of communications / Paul Watzlawick
Sonntag, 19. April 15

16. How communication
works
We receive a message:
verbal / nonverbal; written / spoken
Immediately we start our interpretation of this
message:
depending on our experience with this sender, this topic, our wishes / expectations / fears,
the circumstances, our mood....
According to our own interpretation of the message:
We REACT!
The loop!Sonntag, 19. April 15

17. It is all about the side on which we communicate -
as sender AND as receiver!
Sending and receiving on different sides mostly leads
to misunderstandings!
Sonntag, 19. April 15

18. How to avoid
misunderstandings and
conflicts
as sender give interpretation aid
to point out what you really
mean - precise formulations
as receiver ask precise questions
before starting your
interpretations
give feedback about what you
have understood and what you
feel about it
listen and observe carefully and
openly
Sonntag, 19. April 15

19. Commitments & values for
a working team culture
§ 1 Welcome diversity
§ 2 I am okay - you are
okay
§ 3 Precise communication
§ 4 Ask questions
§ 5 Feedback is good!
Sonntag, 19. April 15

20. Absolute respect and tolerance
are basic values to each team!
Sonntag, 19. April 15

21. Commitments & values for
a working team culture
§ 1 Welcome diversity
§ 2 I am okay - you are
okay
§ 3 Precise communication
§ 4 Ask questions
§ 5 Feedback is good!
§ 6 Respect and tolerance
as basic values
Sonntag, 19. April 15

22. Give appreciation to all
stakeholders
a „thank you“ is a magical formula
Sonntag, 19. April 15

23. Commitments & values for
a working team culture
§ 1 Welcome diversity
§ 2 I am okay - you are
okay
§ 3 Precise communication
§ 4 Ask questions
§ 5 Feedback is good!
§ 6 Respect and tolerance
as basic values
§ 7 Appreciation!
Sonntag, 19. April 15

24. Everyone is responsible for
keeping commitments
everyone is
responsible for
keeping
commitments to
themselves and to
others
LaaS - like a
lighthouse a leader
gives orientation to
the team and has a
good overview of the
actual situation
Sonntag, 19. April 15

25. Commitments & values for
a working team culture
§ 1 Welcome diversity
§ 2 I am okay - you are
okay
§ 3 Precise communication
§ 4 Ask questions
§ 5 Feedback is good!
§ 6 Respect and tolerance
as basic values
§ 7 Appreciation!
§ 8 Implement a human-centered leadership like LaaS
Sonntag, 19. April 15

26. Don´t forget:
A working team
culture is a delicate
and agile process!
Sonntag, 19. April 15

27. It takes some time to
develop and
implement it....
Sonntag, 19. April 15

28. ...and you have to
work on it day by
day - all of you!
Sonntag, 19. April 15

29. Thank you for your
attention!
Sonntag, 19. April 15