WE16 - Managing Your First Project
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Managing Your First Project
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WE16 - Managing Your First Project
- 1. Managing Your First Project Plans are worthless, but planning is everything • Dwight D Eisenhower
- 2. 2 Panelists – SWE Lehigh Valley Kathryn Kinsey, PMP IT Project Manager, Air Products and Chemicals, Inc. Laureen Pellegrino, PMP Process Engineering Manager and Continuous Improvement Lead at Harsco Industrial Patterson-Kelley Michele Stuart, PMP President, Efficiency Engineers
- 3. 3 Basic Principles of Project Management What is a project? A temporary endeavor undertaken to create a unique product, service or result.
- 4. 4 Basic Principles of Project Management Project management processes fall into five groups: 1. Initiating 2. Planning 3. Executing 4. Monitoring and Controlling 5. Closing Source: Project Management Institute, www.pmi.org
- 5. 5 Basic Principles of Project Management Project management knowledge draws on ten areas: 1. Integration 2. Scope 3. Time 4. Cost 5. Quality 6. Procurement 7. Human resources 8. Communications 9. Risk management 10. Stakeholder management Source: Project Management Institute, www.pmi.org
- 7. 7 7 Hard Skills Project Planning Problem Solving Vendor/Contract Management Issue and Risk Management Schedules Reporting Budgets Meeting Management Business Writing Technical Knowledge Soft Skills Well-organized Self-driven Enjoys learning new information and concepts Strong communication skills Great leadership Accountability Attention to detail Integrity Ability to work with different personality types Project Manager Skill Sets http://projectbliss.net
- 9. 9 Resources on Project Management Project Management Institute, www.pmi.org – offers Project Management Professional (PMP) certification, training, conferences, and local meetings The Girls Guide to Project Management, www.girlsguidetopm.com – British IT Project Manager Project Bliss, www.projectbliss.net The Lazy Project Manager, www.thelazyprojectmanager.com – “Work Smarter, Not Harder”; has a podcast also Many colleges/universities offer Master’s Degree or certificate programs in Project Management
- 10. 10 Dealing with Experienced Project Team Members • Issues you may encounter • Lack of belief in the project • Lack of confidence in your ability • Unconscious bias • Unwillingness to commit time or prioritize • Jealousy
- 11. 11 Dealing with Experienced Project Team Members • Understand your role as PMP: • Facilitator, not SME • Listen • Empathize but do not Patronize • Conflict Manager
- 12. 12 Dealing with Experienced Project Team Members • Tools: • Past Lessons Learned • Utilize current organizational assets such as policies and procedures • PMP Principles and documents • Conflict Management
- 13. 13 Dealing with Experienced Project Team Members • Conflict Management: • Understanding emotions – 5 options • Acceptance • Defensive • Hostility • Cooperation • Withdrawing
- 14. 14 Dealing with Experienced Project Team Members • Conflict Resolution Modes • Withdrawal – retreat from the potential conflict • Smoothing - emphasize areas of agreement and de-emphasize areas of disagreement • Compromising - willingness to give and take • Forcing - direct the resolution in one direction or another, a win-or-lose position • Confrontation - face-to-face meeting to resolve the conflict
- 15. 15 Dealing with Experienced Project Team Members • Suggested Conflict Aids • Get input from ALL participants • Meet with each participant separately • Allow time to let emotions cool off • Discuss the conflict resolution process with the team BEFORE the first conflict!
- 16. 16 Overcoming Resistance to Your Authority
- 17. 17 Stakeholders
- 19. 19
- 21. 21 Overcoming Resistance to Your Authority LISTENING is the most important element of communication!
- 22. 22 Overcoming Resistance to Your Authority • Build relationships before you need them. • Trust is sustained through frequent face-to-face contact. • Realize that “what goes around comes around.”
- 23. 23 Project Management is an Art, not a Science Every interaction is a learning opportunity
- 24. 24 Scenarios • Being the least experienced person with the project problem • Project re-boot with everyone volunteered into the team • Talks to boss in the room, not the true PM • Two team members are in direct conflict