QUALITY

1. Presentation on
Quality
16 jul 2018
BY
SUNEEL KUMAR
UGT ENTERPRISE

2. BASIC CONCEPTS OF QUALITY
 QUALITY
 QUALITY CONTROL
 QUALITY ASSURANCE
 QUALITY MANAGEMNT
 TOTAL QUALITY MANAGEMENT

3. QUALITY
Is the totality of features and characteristics of a product that
bears on it’s ability to satisfy the stated or implied needs --
ASQC

4. Importance of Quality
 Lower costs (less labor, rework, scrap)
 Motivated employees
 Market Share
 Reputation
 International competitiveness
 Revenues generation increased (ultimate goal)

5. QUALITY CONTROL
Quality control, or QC for short, is a process by which entities review the quality
of all factors involved in production. ISO 9000 defines quality control as "A part
of quality management focused on fulfilling quality requirements".[1]
 This approach places an emphasis on three aspects (enshrined in standards
such as ISO 9001)
 Elements such as controls, job management, defined and well managed
processes,performance and integrity criteria, and identification of records
 Competence, such as knowledge, skills, experience, and qualifications
 Soft elements, such as personnel, integrity, confidence, organizational
culture, motivation, team spirit, and quality relationships.

6. QUALITY ASSURANCE
 Quality assurance (QA) is a way of preventing mistakes and
defects in manufactured products and avoiding problems
when delivering solutions or services to customers
 ISO 9000 defines as "part of quality management focused
on providing confidence that quality requirements will be
fulfilled".

7. QUALITY MANAGEMENT
 is a systematic set of operating procedures which is company
wide, documented, implemented and maintained while ensuring
the growth of business in a consistent manner
 It has four main components:
1. quality planning
2. quality assurance
3. quality control
4. quality improvement

8. TOTAL QUALITY MANAGEMENT
 IT IS THE PROCESS OF INDIVIDUAL & ORG. DEVELOPMENT
THE PURPOSE OF WHICH IS TO INCREASE THE LEVEL OF
SATISFACTION OF ALL THE STAKEHOLDERS

9. BENEFITS TQM
 Higher productivity
 Enhanced market image
 Elimination of defects and waste
 Reduced costs and better cost management
 Higher profitability
 Improved customer focus and satisfaction
 Increased customer loyalty and retention