2. TABLE OF CONTENT:-
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Serial No. Title Slide Number
1 Title of the project 03
2 Objective of the study 04
3 Literature Survey 05
4 Methodology 06-08
5 Data Analysis 09-10
6 Results and Discussion 11-14
7 Findings and Conclusions 15-16
3. Project Report Submitted in
Partial fulfilment of the requirement
for the award of Degree of
MASTER OF BUSINESS ADMINISTRATION (MBA) in April-2016
Prepared and Submitted by
SUMANGAL MADHAV VIDWANS
Reg. No: 1405009411
SIKKIM MANIPAL UNIVERSITY (SMU) DIRECTORATE OF DISTANCE EDUCATION
“A study on the use of “Six Sigma
Methodology” by LUPIN India limited”
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4. To find out how Six Sigma has
significantly improved LUPIN ltd.’s
Profitability.
To find out how Six Sigma has
significantly improved process of
employees working at this
organization.
To analyze how Six Sigma effect
creative work at this organization.
To analyze relationship between Six
Sigma of LUPIN ltd. and their
customers.
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Objectives of the study:-
5. LITERATURE SURVEY:-
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Sigma is a statistical measure of variation in a process. We say a process has achieved
Six-Sigma if the quality is 3.4 DPMO (Defect per Million opportunities). It’s a problem
solving methodology that can be applied to a process to eliminate the root cause of
defects and costs associated with the same.
The main focus of Six-Sigma is on reducing defects and variations in the processes.
DMAIC and DMADV are the models used in most SIX sigma initiatives. DMADV is model
for designing process while DMAIC is for improving the process.
Six-Sigma is not only about techniques, tools and statistics, but the main thing
depends upon people. In SIX sigma there five key players:-
6. METHODOLOGY TO BE USED:-
❑ Six Sigma projects follow two project methodologies inspired by
Deming's Plan-Do-Check-Act Cycle.
❑ These methodologies, composed of five phases each, bear the acronyms
DMAIC and DMADV.
❑ The main discussed issues will be based to the six proposed stages of the
research process by Zikmund (1994)
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•Problem discovery and definition
•Research design
•Exploratory research
•Descriptive research
•Causal research
•The research approach and strategies
7. -: DMAIC :-
•DEFINE
•Define the problem, the voice of the customer, and the project goals, specifically.
•MEASURE
•Measure key aspects of the current process and collect relevant data.
•ANALYZE
•Analyze the data to investigate and verify cause-and-effect relationships.
•IMPROVE
•Improve or optimize the current process based upon data analysis using
techniques such as design of experiments , Poka-yoke or mistake proofing.
•CONTROL
•Control the future state process to ensure that any deviations from target are
corrected before they result in defects.
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8. -: DMADV :-
•DEFINE
•Define design goals that are consistent with customer demands and the
enterprise strategy.
•MEASURE
•Measure and identify CTQs (characteristics that are Critical To Quality), product
capabilities, production process capability, and risks.
•ANALYZE
•Analyze to develop and design alternatives, create a high-level design and
evaluate design capability to select the best design.
•DESIGN
•Design details, optimize the design, and plan for design verification. This phase
may require simulations.
•VERIFY
•Verify the design, set up pilot runs, implement the production process and hand
it over to the process owner(s).
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9. DATA ANALYSIS:-
❑ The purpose of primary data collection is the answering of questions
of the defined problem of the study (Dodge et al., 1982). Data have
been collected from the 30 employee of LUPIN LTD. i.e. sample size is
30.
❑ There are three conditions that are important researchers to take into
consideration in order to get a true response to questions. These are:
i) the questions must be clear for respondents;
ii) respondents must be able to give the information;
iii) respondents must be reluctant to answer.
❑ Different kinds of questions are prepared and placed in the survey so
that it is better to understand the view of the employees of LUPIN ltd.
And it helps in understanding the increase of overall productivity by
the organization.
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10. QUESTIONNAIRE DESIGN PROCESS:-
TOTAL 12 NUMBERS OF QUESTIONS HAS BE PREPARED FOR THE
QUESTIONNAIRE SURVEY, THIS 12 QUESTIONS ARE DIVIDED INTO THREE
SECTIONS:
•Design process, Six-Sigma and Customer Relationship Management & Using Six-
Sigma Tools
•Six-Sigma’s Impact & Six-Sigma and Creativity
•Introduction and your status
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11. RESULTS AND DISCUSSION :-
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Following are the main results that is obtained by this project research in
respect to the employees of the organization:-
1. I am Designer or Non-Designer (Marketer, Engineer or others) in my
organization.
a. Designer
b. Non Designer
12. 2. I have a work experience for:
a. 1-3 years
b. 3-6 years
c. Over 6
3. I have learned Six-Sigma education in my organization:
a. Yes
b. No
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13. 4. I have done Six-Sigma project in my organization:
a. Yes = 47%
b. No = 53%
5. Could you think that Six-Sigma has significantly improved your
organization's profitability?
a. High (100%-60%)
b. Middle (60%-10%)
c. Low (Below 10%)
d. Neither
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14. ❑93% of the employees have learned Six-Sigma education
in the organization.
❑53% of the employees have done Six-Sigma project in the organization
❑47% of the employees says that Six-Sigma has significantly improved your
organization's profitability as High (100%-60%).
❑63% of the employees says that Six-Sigma has significantly improved
processes of our work at organization.
❑67% of the employees says that Six-Sigma has significantly improved
customer satisfaction at their organization as High (100%-60%).
❑53% of the employees say that they are agree with thinking Six-Sigma uses
too many tools.
❑55% of the employees say that they are agree with thinking that the
complexity of the Six Sigma methodologies varies with the complexity of the
project.
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15. Findings and conclusions :-
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❑Six Sigma is important because it scores much higher over other quality
improvement techniques such as TQM so LUPIN LTD employee should give more it
more importance to it.
❑Six-sigma is a powerful tool to detect errors within a process regardless whether it is
a manufacturing process or service process. We applied the 6-sigma Methodology
with its roadmap DMAIC (Define – Measure – Analyze – Improve – Control) on the
serving process of the LUPIN LTD in order to reduce the service time per customer and
therefore the waiting time.
❑The measurement step contains a time-motion study of the service process . In
addition to that suggestions were collected to find out the factors that need to be
changed in order to achieve a higher customer satisfaction.
❑ The analyze step deals with a cause and effect diagram to find many factors that
might have an influence on the output – the long waiting time. After a qualitative
selection of the most important ones a correlation matrix helped to find an order of
the main factors and their importance.
16. ❑Six-Sigma concepts and methodologies stress the use of statistical tools
and techniques for improving quality and reducing defects. So LUPIN LTD
should show dependence on hard facts and figures automatically ensures
that whatever decisions are taken will have the desired affect on the quality
of goods or services and the efficiency of business processes.
❑Six-Sigma concepts and methodologies stress the use of statistical tools and
techniques for improving quality and reducing defects. So LUPIN LTD should show
dependence on hard facts and figures automatically ensures that whatever decisions
are taken will have the desired affect on the quality of goods or services and the
efficiency of business processes.
❑We can never be too sure about the future but as far as the present is concerned, Six
Sigma is certainly calling the shots across all types of industries worldwide.
--xx--
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