1. Moving from Technical Writing to Training Development Holly Harkness, Mirant Corporation Jack Massa, Guidance Communications Holly Mullins, Instructive Media 1

2. Our storiesSimilarities and differencesThree roles in trainingRecent trendsOverview of the professionResources 2

3. Similarities: Things you know, do, and use 3

4. 6 things you know Writing to inform and instruct User/student viewpoint Information development Visual communication Computer-user interface design Project team experience 4

5. 11 things you do 5 Interview Analyze need Define projects Design materials Chunk information Use graphics Write scenarios Write video scripts Write questions and answers Manage reviews Put materials online

6. 9 tools you use PowerPoint Word Acrobat Camtasia SnagIt Captivate Flash Dreamweaver Content management systems 6

7. Differences: Instructional design/adult learning theory basics 7

8. At your next job interview… We also need the writer to create training materials for our products. Do you have experience with that?” a) Sure, I’ve done that lots of times. No problem b) The instructional materials I’ve written could easily be adapted to training. And I’m familiar with the principles of instructional design and adult learning. I believe I can do a really good job with that. c) Doh!, I don’t know anything about training! 8

10. Is training the right answer?

11. What kind of training is appropriate?9

12. Is training even the right answer? 10

13. Everyone knows ADDIE Analysis – Problem analysis, audience analysis, task analysis Design – Selection of delivery methods, outline of learning events. Development – Writing of materials, programming (if e-learning), testing Implementation – Delivery of the learning solution Evaluation – Assessment of results and improvement 11

15. Show them

16. Let them try

17. RepeatIf this does not work, or if you want to be part of the latest education fad, change the order of the steps until you find a combination that works. - William Horton, Designing Web-Based Training, 2000 12

19. Guide learners to appropriate content.

20. Provide meaningful and memorable learning experiences. - Michael Allen, Michael Allen’s Guide to E-Learning, 2001 13

21. Three training roles 14

22. 15 Classroom materials

23. Recipe for a training guide 16 1 user guide 1 set of learning objectives Classroom exercises (to taste) Cut out all non-essentials from the user guide Add learning objectives Stir in exercises Bake and serve hot

24. E-learning 17

25. What is e-learning? Instruction delivered on a computer by way of disk, Internet, or intranet Content relevant to learning objectives Uses methods such as examples and practice Builds new knowledge and skills Uses media to deliver the content Instructor-led (synchronous) or self-paced (asynchronous) - Clark and Mayer, e-Learning and the Science of Instruction 2008 18

26. Ease into asynchronous e-learning 19 Experiment with free development tools or trial versions.

27. Publish e-learning 20 Intranet Content Management System (CMS) Learning Management System (LMS) Track student progress and scores Evaluate training success Get to know your LMS administrator!

28. Presentation 21

29. Later in the interview… Oh, I forgot to mention: sometimes you’ll need to fill in and teach the courses. You okay with that?” a) Sure, I’ve done that lots of times. No problem. b) I’ve done presentations at team meetings. That’s an area where I’d like the chance to improve my skills. c) Imma scared! 22

31. Facilitation skills

32. Move from “sage on the stage” to “guide on the side”

33. Facilitate class interactions, discussions, exercises

34. Dealing with uncooperative learners

35. Online session “production” skills23

37. Virtual classroom platforms24

38. Virtual Classroom Example - Elluminate 25

39. The training profession 26

40. 27 History

41. • Ongoing need at most organizations • New technology requires training • Baby boomer retirement rate 28

42. Corporate departments Training Professional Development Customer Support Information Support Human Resources Information Technology Operations 29 - Cennamo and Kalk, Real World Instructional Design 2005 29

43. Trends in the Training Industry 30

44. Times are changing 31 “Training”  Out “Workplace Learning”  In

46. Podcasts and video – custom made videos or just linking to YouTube

47. Games-based learning, used both in the classroom and in e-learning applications

48. Virtual Reality – “Second Life”

49. Collaborative learning / crowd-sourcing / Learning portals 32

51. GenX

52. GenY33

53. Resources 34

54. Certifications ASTD - Two-Day Certificate Programs ASTD CPLP Certification Training Magazine instructionaldesigninstitute.com 35

55. Organizations STC Instructional Design & Learning SIG (IDL SIG) www.stcsig.org/idl/listserv.shtml American Society for Training and Development (ASTD) Local chapter – astdatlanta.org ISPI – International Society for Performance Improvement Local chapter – ispi-atlanta.org/ E-Learning Guild elearningguild.com 36

56. Books e-Learning and the Science of Instruction - Clark and Mayer Writing Training Materials That Work- Foshay, Silber, and Stelnicki Michael Allen’s Guide to e-Learning- Michael Allen eLearning by Design- William Horton 37

57. Blogs Elearning post The Rapid eLearning Blog Other blog lists: Upside Learning Solutions blog July 2010 (Top 47 eLearning & Workplace Learning Blogs) 38

58. University programs University of Georgia,Instructional Design and Development, Masters Program Learning, Design, and Technology (LDT) Ph.D. Program Georgia State: new programMaster of Science (M.S.) degree in Instructional Design and Technology Boise State University online Masters Degree Program in Instructional and Performance Technology 39

59. Social networking Thursdays 11:30-1pm and 8:30-10pm Other Twitter tags #elearning#ispi #training #astd LinkedIn groups ASTD Learning, Education and Training Professionals Training Content Development 40

60. Questions and comments Contact us: Holly Harknessholly.harkness@mirant.com Jack Massajack@guidancecom.com Holly Mullinshollykmullins@gmail.com 41