Oracle Business Forum, 3. March 2011, Slovenia At Oracle Business Forum in Slovenia, Robert Trnovec, S&T Group Outsourcing Director, spoke about new role of CIO's and introduced possibilities that change of IT paradigm is bringing them. Interview with Robert Trnovec, S&T Group Outsourcing Direktor http://issuu.com/sntslovenija/docs/outsourcing_interview_with_robert_trnovec Success stories http://issuu.com/sntslovenija/docs/outsourcing_success_stories Photo gallery http://ecetera.smugmug.com/photos/swfpopup.mg?AlbumID=17030766&AlbumKey=MgKtz7

1. Outsourcing of IT services Oracle Business Forum, 3. March 2011, Slovenia Robert Trnovec, S&T Slovenija

2. Agenda 1 Paradigm Shift 2 Smart Outsourcing Strategies 3 New Posibilities

3. 1 Paradigm Shift

4. OLD IT CENTRICBUY TO CONSUMEHW+SW+SERVICES (insurance) Selling equipmentImplementing SWMaintaining Content Commerce NEW LOB CENTRICPAY AS YOU GOIMPROVEMENT OF BUSINESS PROCESSES Providing Cloud infrastructure Providing business improvements beyond customers imagination People Things Why IT Outsourcing?Paradigm Shift

5. 2 Smart Outsourcing Strategies

7. Appropriate price

8. Highest speedIT solutions WHAT AND HOW? IT Outsourcing providers are becoming key in operating IT!

9. 3 New Posibilities

10. Why IT Outsourcing?Case Study Company with 2000 employees Operating in 15 countries IT has grown with the company and was never consolidated IT costs need to be reduced

11. Current state 2 datacenters and sets of infrastructure Datacenter operations services provided by many teams 11,5 FTE needed to operate the datacenters Why IT Outsourcing?Consolidation of datacenter operations services SK 4 North EXC4ALL Antivirus OCS4ALL NetSec PL 0,5 AD Datacenter Portal4ALL BlackBerry SI 7 South

12. S&T SK 4 d.OS support team 7 IDC-I 7 PL 0,5 Why IT Outsourcing?Consolidation of datacenter operations services 1 Infrastructure consolidation 2 Team consolidation North EXC4ALL Antivirus 3 Operations provided from IDC-I OCS4ALL NetSec AD Datacenter Savings -160 k€ 1.year Portal4ALL BlackBerry SI 7 South

14. 27FTE needed to provide the servicesPL 1,8 SI 1,5 HU Other countries CZ 1,8 SRB 1

16. Most services delivered remotely

17. Local support team ~11 FTE

18. 250 users/local support engineerPL Software updates 2nd level support PC backup Standardization Best practices Central HelpDesk CRO Savings -350 k€ 1.year CZ Other countries SRB

19. Why IT Outsourcing?Summary Technology is today offering new ways of delivering IT services. Business – IT allignment and IT strategy are key tasks of IT managers. IT Services can be provided from the cloud that provides the right level of quality, price and speed.