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The Most Important 

Rule of Branding
Tamsen Webster
VP, Strategy
SME Digital | Social Media Explorer
Know something?
?
You can learn a lot from zombies.
What?
Oh, just the most important 

rule of branding:
Build a secure base.
Build a secure base.
Build a secure base.
Think about it.
Your brand is under attack.
You’re battling:
Invasion from your competitors…
…Inattention from your customers…
ZZ
Z
…and inertia from within.
But without a secure base?
You’re the walking dead.
You’re the walking dead.
You see, your “brand”
isn’t just about you.
It’s an interaction.
?
There’s you...
…and what you 

want your brand to be.
“Fly the friendly skies!”
But there’s also your customers…
☺☺☺
…and what they 

think your brand is.
“You break guitars!”

☺☺☺
Your brand’s there.
Your brand

☺☺☺
In the intersection
between them and you.
In the intersection
between them and you.
In the intersection
between them and you.
But that’s not the answer.
This is:
You

Your customers
Your competitors
A Secure Base
You

+ Your customers
Your competitors
A Secure Base
You

+ Your customers
- Your competitors
A Secure Base
You

+ Your customers
- Your competitors
= A Secure Base
In other words…
It’s what you, and only you, 

can deliver.
Your secure base

☺☺☺

Model adapted from Peterson, Erik and Riesterer, Tim, Conversations That Win the Complex Sale, McGraw-Hill, 2011
And from there?
You can battle anything.
Inattention.
ZZ
Z
Inertia.
Invasion.
And?
(of course)
Zombies.
(How? Ask us!)
SME Digital | Social Media Explorer
info@socialmediaexplorer.com
www.socialmediaexplorer.com
888-473-1836

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The Most Important Rule of Branding