NIcholas Ferguson (Trust-IT Services & SLA-Ready) @ SLA-Ready Workshop during Cloud Forward 2016 (19 October 2016, Madrid, Spain). Be part of our next workshop in Brussels http://bit.ly/2fVcCG7 .

1. Are you SLA-Ready?
Nicholas Ferguson
Trust-IT Services & SLA-Ready
SLA-Ready Workshop | Cloud Forward 2016
19 October 2016 | Madrid, Spain

2. What is SLA-Ready?
Making SLAs readily usable in the EU private sector
Contribute to creating greater transparency & trust in
cloud SLAs
Provide a SLA Common Reference Model
Educate and empower (prospective) cloud customers
Encourage a culture of trust & transparency amongst
providers
Contribute to standardisation in cloud SLAs.
1/1/2015 – 31/12/2016
Partners
SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016

3. Cloud as an
enabler of IoT,
BigData and
innovation
SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016

4. The times they are a changin’
Source: Blue Skies Ahead? The State of Cloud Adoption, Intel Security 2016; Cyber Security Breaches Survey, UK Gov 2016
SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016
BUT! Is it really so clear cut?

5. SMEs need more support
Complex terminology & legal
uncertainty
Are my data secure and how
are SLOs monitored?
How to unsubscribe/change
provider?
SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016
How do we overcome these challenges?

6. “You won’t need an IT guy. You’ll need a SLA expert!”
Raj Samani - CTO at INTEL Security @SecureCloud2016 Dublin Ireland

7. TRANSPARENCY
&
TRUST
IN CLOUD
SLAs
SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016

8. The SLA Common Reference Model
Case studies, state of practice,
standards & best practice
Technical, Security, Legal, Socio-
economic user requirements:
30 essential elements of an SLA
were identified and divided into 8
groups
8
Choice of law
Roles &
responsibilities
Update
frequency
SLA duration
SLA Language
Machine-readable
Contact
availability
Unilateral
change
Service credit
Security SLOsSLO metrics
Personal data SLOs
SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016
The foundation for support to customers and providers
www.sla-ready.eu/common-
reference-model

9. Help to cloud customers
Over 20 cloud SLA use cases
9
SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016
Use cases mapped & soon
to be searchable by:
•User type
•User maturity
•Cloud lifecycle phase
•Cloud usage
http://www.sla-ready.eu/sla-
ready-new-use-cases
Helping customers see what others are doing

10. Help to cloud customers
SLA-AID – Online tool
10
30 Questions to navigate your
way through cloud SLAs
• Questions cover Common
Reference Model elements
• Helping customers decide on
importance for each element
• Recommendations reflect good
practice for each element
• Recommendations ordered by
priority for end-user
• Customised downloadable
report available
http://sla-aid.sla-ready.eu/
SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016
Leading customers in a step-wise
approach to comparing SLAs

11. Supporting Cloud Service Providers provide
transparent and trusted SLAs
SLA Self-assessment service
CSP SLA questionnaire
based on Reference Model
Repository of assessed SLAs
SLA-Readiness Index ranks
SLA on transparency
Sustained beyond SLA-
Ready through the CSA Star
Watch
11
SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016
Encouraging a culture of transparent and
trusted cloud SLAs

12. SME workshops for customers & providers
Promoting SLA-Ready tools & services to European ICT
Clusters and National Trade Associations
12
SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016

13. Thank you!
Nicholas Ferguson, Trust-IT Services
n.ferguson@trust-itservices.com
@SLAReady www.sla-ready.eu
SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016