Ensuring the feasibility of a $31 million OR expansion project: Capacity planning, system design, and patient flow
Presenter: Todd Roberts, Memorial Health System
The second workshop in our series will look at a recent project at Memorial Health System (MHS) in Illinois.
Todd Roberts, System Director of Operations Improvement at MHS will discuss and demonstrate the use of discrete simulation modeling to analyze floor design and throughput for a new Rapid Clinical Examination provider model for a 70,000 annual visit, Level I trauma center emergency department at a 507 bed, tertiary, urban, academic medical center and flow for all aspects of architectural design proposal for $31 million dollar operating room expansion project, including pre-op admission, transport to OR, OR time, and post-anesthesia care units (PACU) for admitted and outpatient surgery.
Through the use of discrete simulation modeling, Memorial has reduced length to stay for non-admitted patients in the emergency department by 27%, reduced percentage of patients leaving by without treatment by 50%, and released admit hold time by 37% while improving patient satisfaction from the 57th to 99th percentile (Press Ganey).
In addition, Memorial has used simulation to determine the appropriate facilities layout for its new OR expansion project, determining that optimizing the flow of traffic will lead to a reduction of 30 minutes per case in wasted movement and waiting.
Ähnlich wie Ensuring the feasibility of a $31 million OR expansion project: Capacity planning, system design, and patient flow with SIMUL8 simulation software
Ähnlich wie Ensuring the feasibility of a $31 million OR expansion project: Capacity planning, system design, and patient flow with SIMUL8 simulation software (20)
4. Memorial Health System
Discrete Event Simulation
Todd S. Roberts, MBA, CLSSMBB
System Director, Operations Improvement
Memorial Health System
May 15, 2013
5. Systems thinking is the ability to see
things as a whole (or holistically),
including the many different types of
relationships between the diverse
elements of a complex system
Necessary component of “learning
organizations”
Takes cause-and-effect thinking to a
higher level and encourages the user
to see not just the linear causal
connections but also the web of
causal interconnections that come
into play in real systems
“The Fifth Discipline”
6. “Adjusting the system or process
inputs to produce the best possible
average response with minimum
variability”
System Optimization
7. The sensitive
dependence on initial
conditions, where a
small change at one
place can result in
large differences to a
later state.
Butterfly Effect
8. Three types of failures in complex systems:
– Procedural
• Failure to adhere to/execute a defined process
• Single, obvious mistakes
• Special-cause variation
• Plan, Do, Check, Act or corrective action
– Engineered
• People, process, materials
• Common-cause variation
• Defined processes
• Lean Six Sigma projects
– System
• Complex interactions between processes and risk factors
• Difficult to understand and pinpoint cause and effect relationships
• Discrete event simulation
Failure in Complex Systems
9. Simulated floor design and throughput for new
Rapid Clinical Examination provider model for a
70,000 annual visit, Level I trauma center
emergency department at a 507 bed, tertiary, urban,
academic medical center
Simulation was constructed using floor layout
schematic and provider resource models based
upon historic hourly ED arrival (Poisson) and service
distribution rates (exponential) for high, mid, and low
acuity patients as well as admitted vs. discharged
dispensation
ED Flow Redesign Project
10. Goals of the simulation model were as follows:
– Determine the most efficient model for routing
patients through the system (high acuity patients to
main ED, low acuity patients to rapid clinical
examination)
– Determine the number of provider resources
necessary for staffing based upon patient distribution
– Determine primary macro factors affecting length of
stay for all patients
– Identify process constraints and bottlenecks
– Identify factors contributing to increased patient wait
time and patients leaving without treatment (LWOT)
ED Simulation Goals
11. Determined the appropriate routing model for
patients to the main ED and the Rapid Clinical
Examination process
The provider mix was adjusted to accommodate
peak volumes throughout the day in an effort to
minimize wait times and LWOTS
A number of Lean Six Sigma projects were
chartered based upon the findings of the Simulation
model, including time from imaging complete to
discharge, lab turnaround time, and CT utilization
and turnaround time
Simulation Results
19. Emergency Department Patient Satisfaction over 80th%ile for 3nd
consecutive month & 2nd consecutive month at 98th%ile or above .
2nd quarter FY 2013 99th%ile .
20. – May 2012 – RCE Launch
– July 1, 2012 – RCE Fully implemented 7
days/week
– August 17, 2012 – RCE Red Flag criteria change
(based on Simulation)
– January 21, 2013 – 4th lane of RCE added
(Based on Simulation)
– April 9, 2013 – ED facilities remodeled to support
process flow
Key Process Changes
21. Simulate flow for all aspects of architectural
design proposal for $31 million dollar operating
room expansion project, including pre-op
admission, transport to OR, OR time, and post-
anesthesia care units (PACU) for admitted and
outpatient surgery
Test assumptions for capacity based on an
expansion of 5 operating rooms (and pre-
op/PACU beds) and increased volumes of 15%
over the next 5 years
OR Renovation Design Simulation
23. Identified process bottlenecks and determined that
with a surge of patients transported to the OR for
first and second-case starts, that two elevators from
the pre-op holding area to the ORs is not adequate
for flow, and will lead to staff, physician, and patient
dissatisfaction while increasing overall variation by
30 minutes per case throughout the day.
Decision was made to add a third elevator to the
design to satisfy flow demand
The discovery of downstream increase in variation
could not have been achieved and recognized using
static waiting line models.
Simulation Results
24. Lean Six Sigma projects have been chartered to
streamline scheduling processes and OR room
turnover processes to further reduce variation
and increase capacity
Studies conducted for projected increased
volume year over year have allowed the building
of adequate facilities for the next 20 years
Next Steps
25. Requires deep process understanding (avoid
tampering)
Creates a shared visual understanding of the
process for all parties
Allows for observational analysis and
modification without physical intervention in a
complex environment (offline trial and error)
Supports improved decision-making through
management by fact
Discrete Event Simulation Benefits