Presentation given by Moldova at the Service Design and Delivery in a Digital Age - Academies for EaP countries. Topic 2: Digital transformation.

1. MOLDOVA
Digitalisation of
public services

2. DIGITIZATION of
PUBLIC SERVICES
Deputy Head of the Digitization Department
Pavel ŞINCARIUC
pavel.sincariuc@asp.gov.md

3. Article 2. Basic definitions
electronic public services – public services provided in electronic form, fully or partially
automated, with the use of electronic communications and information technology and available
to be accessed through web applications, mobile applications or special devices of public services
provision;
Article 18. Results of public services provision
(2) Documents as a result of public services provision are issued in electronic form. As an
exception, at the request of the beneficiary of public services or if it is provided by the
applicable normative acts, the documents as a result of public services provision may be
issued on paper.
Article 19. Electronic public services provision
(1) The provision of electronic public services is carried out through the implementation of the
one-stop shop, using in this sense the Government Public Services Portal.
Article 1. There is established the Front-Office Digitization platform, being the property of
state.
Article 4. Ministries, ... public institutions ... that provide public services, ... will use FOD as the
first informational solution for the development of electronic services.
... documents containing data from state registers are issued in electronic form... Electronic
documents containing data from registers downloaded from the governmental Citizen Portal
and from the governmental Entrepreneur Portal are signed electronically by the owner of
these portals and have the same legal value as the extracts issued on paper.
Public services law, no.234/2021
Electronic identification and trust services law, no.124/2022
Law for the modification of some normative acts, no.80/2022
Government Decision on the Front-Office Digitization platform (FOD), no.717/2014
p.201. In order to facilitate the FOD functionalities, there is carried out the interaction with the
following shared information systems: MConnect, MPass, MLog, MNotify, MCloud, MPay,
MPower, gouvernamental Citizen Portal, gouvernamental Enterpreneur Portal, MDelivery,
MSign.
LEGAL FRAMEWORK
Regulation on FOD use and administration

4. E-SERVICE ONLINE ORDER
Data set
e-Application
Message bus
MConnect
MConnect
SRP SRLE CDB
Cadastre
STV
SRD
CNAS
CNAM
SFS ...
Registrary
(back office)
Applicant
(selfservice)
MCabinet
Doc 1 - Link
Doc 2 - Link
Doc 3 - Link
Template
Applicant
electronic signature
Owner of the Portal
electronic signature
Registrary
electronic signature
MDoc
R
R
R
Back office
U
I
R
R
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Front office
U
I
Data set
entry
Data set
e-Doc
Data set
output
Link
Data set
+ Template
PDF
e-Cerere
Beneficiary
(selfservice) Data set
+ Template

5. Cadastral services
Civil status services
Implemented services:
Extract form the State Register of
Legal Entities
1) Extract from the State Register of Individual Entrepreneurs
2) Extract from the State Register of Companies regarding provisional
registration
3) Extract from the State Register of Companies
4) Extract from the State Register of Legal Entities
Extract from the State Register of
Legal Entities (SRLE)
THE LISTS OF PUBLIC SERVICES PROVIDED BY FOD

6. Cadastral services
Civil status services
Implemented services:
Extract form the State Register of
Legal Entities
THE LISTS OF PUBLIC SERVICES PROVIDED BY FOD
1) Certificate of birth
2) Certificate of marriage
3) Certificate of death
4) Certificate of divorce
5) Certificate of name and/or first name modification
6) Explanatory certificate
7) Certificate regarding civil state
8) Certificate establishing paternity
9) Certificate of matrimonial capacity
10) Extract from the certificate of birth
11) Extract from the certificate of marriage
12) Extract from the certificate of death
13) Extract from the certificate of divorce
14) Extract from the act of name and/or first name modification
15) Multilingual extract from the certificate of birth
16) Multilingual extract from the certificate of marriage
17) Multilingual extract from the certificate of death
18) Notice regarding the cancellation and/or modification of the civil status act
19) Notice regarding the approval/denial of name and/or first name
modification
Civil status services

7. Cadastral services
Civil status services
Implemented services:
Extract form the State Register of
Legal Entities
THE LISTS OF PUBLIC SERVICES PROVIDED BY FOD
1) Issuance of the Certificate regarding the entries to the Real Estate
Register
2) Issuance of the Certificate regarding the real estate value
3) Issuance of the Extract from the Real Estate Register
4) Issuance of the Extract from the supplementary chapter of the Real
Estate Register (the real estate value)
5) Issuance of the cadastral plan for the first cadastral sector
6) Issuance of the cadastral plan for each subsequent sector
7) Issuance of the cadastral plan of the land with/without construction
8) Issuance of the isolated building plan
9) Issuance of the parking space plan
10) Providing information regarding real estate belonging to a
physical/legal person from CDB Cadastre which includes the active
rights
11) Providing information regarding real estate belonging to a
physical/legal person from CDB Cadastre which includes all rights
12) Providing information regarding real estate belonging to a
physical/legal person from CDB Cadastre for the State Program „First
House”
Cadastral services

8. Extracts from the State Register of
Vehicles
Extracts from the State Register of
Drivers
Planned services – step II:
Extracts form the State Register of
Population
EXTENTION OF THE LIST OF PUBLIC SERVICES PROVIDED BY FOD
Regarding:
1) registration of residence/ temporary residence or of its lack
2) persons registered at residence/temporary residence at a specific
address
3) issuance of ID-documents or their absence
4) issuance of ID-documents with previous personal data
5) belonging to the citizenship of the Republic of Moldova
6) not belonging to the citizenship of the Republic of Moldova
7) renunciation or withdrawal of citizenship of the Republic of Moldova
8) emigration authorization
9) repatriation of the citizen of the Republic of Moldova
10) acquisition of the citizenship of the Republic of Moldova
11) provision of the citizenship of the Republic of Moldova based on the
Decree of the President of the Republic of Moldova regarding the
provision of the citizenship of the Republic of Moldova in the
interests of Republic
12) family composition
13) assignment of the state identification number (IDNP)
14) other information contained in the State Register of Population
Extracts form the State Register of
Population (SRP)

9. Extracts from the State Register of
Vehicles
Extracts from the State Register of
Drivers
Planned services – step II:
Extracts form the State Register of
Population
EXTENTION OF THE LIST OF PUBLIC SERVICES PROVIDED BY FOD
Regarding:
1) the confirmation of possession of the right to drive, the categories of
driving licenses, as well as the issued driving licenses
2) the confirmation of the validity and authenticity of the driving
license held
3) the confirmation of not having the right to drive vehicles
Extracts from the State Register of
Drivers

10. Extracts from the State Register of
Vehicles
Extracts from the State Register of
Drivers
Planned services – step II:
Extracts form the State Register of
Population
Regarding:
1) confirmation of the registration of the vehicle or its deletion from the
State Register of Vehicles
2) confirmation of the vehicle possession by phisical and legal persons
3) confirmation of the lack of vehicle prohibitions in the State Register
of Vehicles
4) confirmation of the registration in the State Register of Vehicles of
prohibitions on vehicles
5) confirmation of the right of ownership of the aggregate with the
manufacturing number issued as a result of the reuse, repair or
scrapping of the vehicle
Extracts from the State Register of
Vehicles
EXTENTION OF THE LIST OF PUBLIC SERVICES PROVIDED BY FOD

11. ONLINE ORDER, FOD

12. ONLINE ORDER, FOD

13. ONLINE ORDER, FOD

14. ONLINE ORDER, FOD

15. ONLINE ORDER, FOD

16. ONLINE ORDER, FOD

17. ONLINE ORDER, FOD

18. ONLINE ORDER, FOD

19. RSP
RSUD
RST RSCA
BCD Cadastru
...
Template
MDoc
R
R
R
27.03.2023
Denumirea completă
Numele, prenumele, patronimicul
1014615002772
Adresa poștală, telefonul, adresa electronică
905
Forma juridică de organizare
04.04.1997 010221823
Numele, prenumele, patronimicul
Numele, prenumele, funcția, telefon
27.03.2023
Denumirea completă
Numele, prenumele, patronimicul
1014615002772
Adresa poștală, telefonul, adresa electronică
905
Forma juridică de organizare
04.04.1997 010221823
Numele, prenumele, patronimicul
E-DOCUMENT TEMPLATE

20. DEVELOPMENT OF THE INFORMATION SYSTEMS
State Register „Civil Status Documents”

State Register of Legal Entities II (RSUD-2)

State Register of Vehicles

Cadastre of Real Estate


21. Thank you for attention!
Deputy Head of the Digitization Department
Pavel ŞINCARIUC
pavel.sincariuc@asp.gov.md