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Agenda
09:00 – 09:05 Opening and welcome
Mr. Gregor VIRANT – SIGMA Head of Programme
09:05 – 09:20 Introductory remarks on building citizen-centric services for a digital future
- Ms. Natalia ARISTIMUÑO PÉREZ - Director of Digital Services, DGDIGIT, European
Commission
09:20 – 09.35 Service design and delivery in the ENP East region. A presentation of the SIGMA regional study
Mr. Nick THIJS - senior advisor SIGMA
09:35 – 09.50 Keynote on the future trends and place of the public service delivery and digital government
Ms. Anne-Sophie MILGRAM, Director at the inter-ministerial directorate for government transformation
(France)
09:50 – 10:40 Panel on service design and delivery in the ENP EAST Region
Ms. Aneta BABAYAN - Adviser to the Deputy Prime Minster (Armenia)
Mr. Soltan BAYRAMOV - Deputy Director of the eGov Development Centre at the State Agency
for Public Service and Social Innovations (Azerbaijan)
Ms. Ekaterine MRULISHVILI, Head of Research & Projects Development, Public Service
Development Agency (Georgia)
Mr. Mircea ESANU - Director Public Services Agency (Moldova)
Ms. Gulsanna MAMEDIIEVA, Director General of the Directorate for European Integration,
Ministry of Digital Transformation (Ukraine)
Moderated by Mr. Martins KRIEVINS – senior advisor and regional manager of the ENP EAST region
SIGMA
10:40 – 10:50 Questions from the audience
10:50 – 11:00 Closing remarks
- Mr. Florian HAUSER - Team Leader Thematic support - Rule of Law, Governance and Security. DG
NEAR, European Commission
- Mr. Gregor VIRANT – SIGMA Head of Programme
11.00 End of the event
About SIGMA
SIGMA (Support for Improvement in Governance and Management) is a joint initiative of the OECD and
the European Union, principally financed by the EU. Its key objective is to strengthen the foundations for
improved public governance, and hence support socio-economic development through building the
capacities of the public sector, enhancing horizontal governance and improving the design and
implementation of public administration reforms, including proper prioritisation, sequencing and budgeting.
SIGMA has been working with its partners on strengthening their public governance systems and public
administration capacities since 1992.