Governance and Nation-Building in Nigeria: Some Reflections on Options for Po...
Taking a wise approach implementing a lone worker service in a diverse workforce
1. Taking a WISE Approach-
Implementing a Lone Worker
Service in a Diverse Workforce
Gerry Jarvis
Global WISE Safety Manager, Danone
2. Danone Nutricia – Our Diverse Field Teams
• 100 x Nutricia Medical Nurses
• Visiting Patient Homes
• Undertaking medical procedures
• Working in potential “high risk” and “rural” locations
• 60 x Danone Nutricia Medical Sales Specialists:
• Visiting Hospitals and Clinics
• Evening meetings to Healthcare Professionals
• Overnight hotel stays
• 30 x Danone Nutricia Account Managers
• Visiting retailers
• Long distance travel
• Overnight hotel stays
3. Lone Working in a Diverse Work Force:
Our 3 Step Implementation Strategy
Perception Proactivity Practice
4. Perception Proactivity Practice
Lone Working – Our 3 Step Strategy:
Perception
• Identify the Risk
• Risk Assessment Tools
• Incident Reporting
• Buddy System Failures
• Create Lone Working Awareness
• Focus Topics
• Sharing Incidents
• Engagement
• What’s in it for me? – Going Home Safe
• Our Goal: Zero Lone Working Incidents
Risk
Assessment
5. Danone & Nutricia
• Mission: Health through Food for All
• Four Business Lines
• Danone Fresh Dairy Products
• Danone Water
• Danone Nutricia Early Life Nutrition
• Nutricia Advanced Medical Nutrition
• Danone Safety Programme:
• WISE
• Focus on Safe Behaviours
• Active Involvement
• Business Fundamental
6. Lone Working - 3 Step Strategy:
Proactivity
• Personal Safety Training - Suzy Lamplugh Trust
• Train the Trainer
• Tailored training to specific job roles
• Lone Working Strategies
• Dynamic Risk Assessment
• Lone Worker System – Peoplesafe
Perception Proactivity Practice
7. Lone Working - 3 Step Strategy:
Proactivity
• Lone Worker System – Peoplesafe
• 10 years expertise in lone worker market place
• Variety of devices and solutions for different needs
• Immediate response in an emergency 24/7 x 365.
• Partners with Suzy Lamplugh Trust
Perception Proactivity Practice
8. Lone Working - 3 Step Strategy:
Proactivity
• Peoplesafe - Identicom
• Dedicated Device
• Easy to Use & Fit for Purpose
• Discreet
• Three Levels of Status:
• Green / Amber / Red
• Man Down Function
• Tracks to 10 metres
• Dual Sim Functionality
• Remote Monitoring Centre (First County Monitoring)
• Lone Worker Monitoring Service 24/7 x 365
• Fully trained.
• Accredited to NSI Gold Standard, BS8484 & 5979 CAT II & ISO9000.
Perception Proactivity Practice
9. Lone Working - 3 Step Strategy:
Proactivity
• Peoplesafe - Implementation
• Successful Trial
• Colleagues “spread” word
• Confidence & Trust in Peoplesafe
• Created Engagement
• Team Training Sessions
• Back Up Support
Perception Proactivity Practice
10. Lone Working - 3 Step Strategy:
Practice
• Embedding Safe Behaviours
• Walking the WISE Talk
• Peoplesafe System Usage
• Refresher Training
• Feedback
• Near Miss Reporting System
• Every incident reported and acted upon.
• Sharing Learnings
• Continual Improvement
• Monitoring Usage
Perception Proactivity Practice
11. Implementation of Lone Working in a Diverse
Workforce – Our 3 Step Strategy
Perception Proactivity Practice
