1. SHEKHAR JAISWAL
Mobile: 98933 68333/ 93716 73800 ~ Email: shekhar_jaiswal2006@yahoo.com
Seeking managerial assignments in the areas of Operations Management / Sales & Marketing /
Client Servicing with an organisation of repute
PROFESSIONAL PROFILE
 A dynamic professional with 18years’ experience in the areas of Operations Management, Sales &
Marketing, Client Servicing and Team Management.
 Expertise in implementing regulatory procedures and contributing towards improved financial performance,
heightened productivity and enhanced internal controls.
 Proficiency in monitoring various banking operations and maintaining long-term customer relationships
through the provision of high quality service.
 Adept in managing & leading teams for running successful process operations and experience of
implementing procedures for overall business development.
 Well versed with Banking Application Softwares - CorpMast, Bankmaster, Finacle (Banks2000),
Finware and Flexcube.
 Possess excellent interpersonal, communication and organizational skills with proven abilities in business
improvement and customer relationship.
CORE COMPETENCIES
Branch Operations
 Monitoring overall operations of the branch; responsible for planning and achieving set branch targets from
time to time.
 Formulating Standard Operation Procedures by studying the requirement, level, activities, reporting
formats, etc.
 Overseeing overall operational performance of the branches, generating business as per the management
requirements and achieving set targets.
Sales & Marketing
 Implementing competent strategies with a view to penetrate new accounts and expand existing ones for
wide range of products / services.
 Taking adequate measures for maintaining balance between the Actual Sales trend and the requirement
and
 Generating Daily, Monthly & Yearly Sales MIS Report for apprising top management of the progress.
 Implementing short & long term budgets and developing business plans for the achievement of goals.
Client Relationship Management
 Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery &
service quality norms.
 Ensuring that highest service standards are maintained for servicing of clients and maintaining minimum
turn-around-time.
 Building and maintaining healthy business relations with clients for cross selling various banking products
and providing advisory services regarding investment.
Team Management
 Leading, training & monitoring the performance of team members to ensure efficiency in operations and
meeting of individual & group targets.
 Creating and sustaining a dynamic environment that fosters development opportunities & motivates high
performance in team members.
CAREER CONTOUR
HDFC Bank Ltd. Since Jan’04
Present Profile : Cluster Operations Manager, Shankar Sheth Road Branch, Pune since May-2015
• Recently getting elevated to Cluster Operations Manager’s profile to monitor cluster of branches to
ensure their smooth operations by visiting them at regular interval for satisfactory audit and operation
along with monitoring of other branches operations as required by senior management.
• Prior to this as Branch Operations Manager primarily responsible for smooth operation of this large
size branch, audit & compliance, Staff Training & Development, Branch Administration & Upkeep,

2. Branch Merchandising, Ensure optimum staff utilisation in discussion with BM, Liasing with various
internal/external departments for various customer queries.
Project Manager Service Quality Team, Pune till Jan-2014.
• Service Quality Assessments / Improvements of Retail assets / Retail Liabilities Branches for allocated
cluster branches, presently handling approx 50 branches across 5 clusters of Maharashtra
• Five S Implementation and Training on SQ / CRM & SQ Assessments and Improvements of Branch
support functions for allocated branches.
Accountabilities in retail branch banking till Jun-2010:
 Heading retail operations of the branch including Audit Compliance, Critical Report Checking, Branch
Administration, Cash Level, Cost Control, Staff Productivity, Sales Reporting, Customer Service, etc.
 Handling and servicing the entire current account portfolio of the bank branch.
 Handles various profiles of teller authorizer, PB Authorizer, ABM- Current Accounts, Back up Branch
Manager at Arera Colony, branch of HDFC Bank Ltd.
 Branch Manager of Itarsi (M.P.) branch of HDFC Bank Ltd for 18 months. The branch was having medium
GL liability size with more than 24 months vintage.
Highlights:
 Instrumental in establishing branch inclusive of setting branch operation & process and garnering the
business by developing relations with big size customers. Effectively handled branch processes and audit
related works of other branches of HDFC BANK LTD in MP.
IDBI Bank Ltd., Bhopal Assistant Manager Operations Sep’00 –
Jan’04
Accountabilities:
 Handling overall front office operations including customer handling & support.
 Mobilising deposits and business for the bank through cross selling.
 Managing Clearing Operation, Cash Management Services Operations, Reconciliation of Accounts, Demat
Operations, Treasury Reporting, etc.
 Verifying system entries of various operations and transaction reports.
Highlights:
 Headed Clearing Operations (Outward & Inward), CMS Operations, OBCs & IBCs of the branch, etc.
State Bank of Patiala Probationary Officer Sep’99 –
Sep’00
Accountabilities:
 Managing daily operations at different branches like Gurgaon, Agra and Nariman Point (Mumbai)
PREVIOUS ASSIGNMENTS
Corporation Bank, Delhi Clerical Job In cash and Accounts Dec’97 – Apr’99
State Bank of India, Bandri (Sagar, MP) Assistant - Cash & Accounts Mar’97 – Nov’97
SCHOLASTICS
 Bachelor of Commerce from Hamidia College, Bhopal University in 1996. Secured 67%
 1 year Diploma in Computer Application from NIIT, Bhopal in 1995.
PERSONAL DOSSIER
Date of Birth : 25th
September 1976
Present Address : Flat#101,I Building, Yuthika Society, Veerbhadra Nagar, Near Ganraj Mangal
Karyalaya, Baner Road, Pune- 411045.
Permanent Address : P-56, B.D.A. Quarters Teela Jamalpura, Near Shopping Centre, Bhopal (MP)- 462001.