32. Pretence, reality and cost: but what’s the benefit?
Pretence Reality Cost
What we say its like What it is really like What it costs us to pretend
Caring for people.
Giving people
opportunities.
We are coping, everything
is OK.
We are doing a good job.
We work as a team.
We listen to people.
Working to the numbers.
Ticking the boxes.
Manipulating the numbers.
Back-stabbing.
Lying.
Covering up.
No trust.
Blaming.
Cheating.
Play the game.
Low self-esteem
Futility.
No fulfilment.
Withdrawing.
No fun.
Loss of honesty
Loss of integrity.
Loss of repeat business.
Customer dissatisfaction.
Little or no innovation.
Cynicism.
Missed opportunities.
Fear of being found out.
33. Mass
Production
Mass
Customisation
Mass
Specialisation
Mass
Adaptation
A
Freedom and decision
making
B Customer -facing activity
C
Customer -intelligence
gathering
D
Sharing intelligence with the
team
E
Organisational
understanding
F
Sharing intelligence across
the function
G
Sharing intelligence with
other functions
H
Sharing intelligence with
top/senior management
I Performance management
J Adaptive leadership
K
Responding to customer
issues
L
Implementing ideas to
better serve customers
M
Employee influence on
products and services
N
Employee influence on
managing practices
O
Employee influence on
other functions
P
Employee influence on end-
to-end processes
Engaging Learning Leading Improving
A B C D E F G H I J K L M N O P
Climetrics® Climatograph
Transformation objective
Climate Strength
Development, testing and run Local government IT
Before Transformation
34. Mass
Production
Mass
Customisation
Mass
Specialisation
Mass
Adaptation
A
Freedom and decision
making
B Customer-facing activity
C
Customer-intelligence
gathering
D
Sharing intelligence with the
team
E
Organisational
understanding
F
Sharing intelligence across
the function
G
Sharing intelligence with
other functions
H
Sharing intelligence with
top/senior management
I Performance management
J Adaptive leadership
K
Responding to customer
issues
L
Implementing ideas to
better serve customers
M
Employee influence on
products and services
N
Employee influence on
managing practices
O
Employee influence on
other functions
P
Employee influence on end-
to-end processes
Engaging Learning Leading Improving
A B C D E F G H I J K L M N O P
Climetrics® ClimatographClimate Strength
Transformation objective
Development, testing and run Local government IT
After Transformation 18 Months