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2. Small Fish – Big Ocean
November, 2013

3. Getting into the Ocean
1. Viator
Click to edit Master title style
by the Numbers
2. Online Marketing Expertise
3. Mobile Distribution
4. Partner / Distribution
5. Call Center Distribution
6. International Footprint
7. Direct Connectivity

4. Viator: By the Numbers
The leading online seller of tours and
activities
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Over 8 edit Master each month
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Over 1 million mobile app downloads
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Over 1 million global Facebook fans
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Over 500k user reviews and photos
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Over 100 professionally produced
videos
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Over 4 million happy customers!
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Headquartered in San Francisco
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Offices in London, Las Vegas & Sydney
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200+ employees and growing

5. Online Marketing Expertise
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Sophisticated Marketing Programs
leading SEO/SEM means page 1
results in Master title style
Click to editmultiple search engines
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email marketing: 700k+ opt-in email
subscribers
mobile marketing: Ability to target
travelers pre-travel and in-destination
Social media expertise, with active
consumer engagement
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Over 2 million consumers engaged
with Viator across top social media
platforms
Brand Campaign Efforts
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Multi-Million dollar advertising spend
in US, UK and Australia

6. Market-leading Mobile Offerings
Viator: award-winning apps:
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Viator Tours & Activity App for iOS and Android, with over 1,000,000 downloads
• Mobile websites in 6 languages, optimized for all smartphone devices
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Viator provides access to rapidly growing number of consumers that prefer
mobile

7. Over 3,000 Active Affiliate Partners
Guides / Destinations
Hotels
Travel Sites
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Travel Agents
Airlines
Loyalty / Redemption
Technology Partners
33 Airlines, 18 Hotel Brands, 17 OTAs and 175k Travel Agents
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8. Enhanced Selling Efforts in Viator Customer Contact Center
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Viator’s brand new 24/7 Call
Center in Las Vegas now open!
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60+ to edit Master title style
Clicksales agents supporting 6
languages
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Low agent turnover and
comprehensive training ensures
high level of product familiarity
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Supplier-led training sessions and
agent incentive plans encouraged
Come visit and inspire us!
Local-language sites :
French
German
Spanish
Portuguese
Dutch
Japanese
Additional sites :
Viator Shore Excursions
20 city-focused sites
Swedish
Norwegian
Danish

9. Real-Time Connectivity: IT’S ALIVE!!!
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10. Real-Time Connectivity:
How will this automation help you?
More inventory = more sales, better customer experience
Click to edit Master block-out inventory for fear of over booking
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No need to title style
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Ability to sell real last-minute, last-seat inventory: critical for mobile
Reduction in time consuming back-and-forth
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Reduced support staff needs for managing product availability
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Elimination of re-keying of bookings and costly data-entry errors
Real-Time Connections to 30+ tour systems in 2014

11. Your Partner for Global Online Distribution
Viator has a global footprint
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Customers from 166 countries
10 Languages; 9 Currencies
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Global, affluent customer base
RESULTS!

12. Viator – Get into the Ocean!
Suppliers Choose Viator for:
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Large and growing sales volume;
Global, affluent customer base
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Expert paid search marketing and search engine optimization efforts: page
1 results
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Sophisticated social media, mobile and e-mail marketing campaigns
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Large and growing global Partner network
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Expert live sales agents for cross-selling
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Sophisticated technology to support automation, integration, distribution
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Reliable and timely electronic payment
RESULTS!

13. Click to edit Master title style
Thank you for your support!