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Challenges Facing 
Challenges Facing
The North Harris 
County Regional 
County Regional
 Water Authority
                               Presented to 
                     Southeast Chapter of Texas AWWA 
                               March 8, 2010
What is the NHCRWA?
            (the  Authority )              
            (the “Authority”)



• Created in 1999 by HB 2965 to
  manage the conversion to surface
  manage the conversion to surface
  water for 160 utility districts with
  450+ regulated groundwater wells 
  450+ regulated groundwater wells

• 350 square miles, approximately
  350 square miles, approximately
  475,000 residents
NHCRWA BOUNDARY MAP
NHCRWA BOUNDARY MAP
Challenges facing NHCRWA?
           (the  Authority )              
           (the “Authority”)


• Secure a Source of Surface Water
  Secure a Source of Surface Water
• Develop a Groundwater Reduction  
  Plan ( GRP )
  Plan (“GRP”)
• Groundwater Transfer Program
• Provide the Infrastructure
  Provide the Infrastructure
• Implementation
• Pay for the System
  Pay for the System
• Communication
• 2020 System
  2020 System 
What WATER supply options did the 
                            Authority consider ?
                                    y




                                        Remote Groundwater
                                        Remote Groundwater
River Authorities & Water Rights            Resources




             City of Houston           Cost Effective & Fair
Secure a Source of 
Challenges facing NHCRWA?
       Surface Water
       Surface Water
         (the  Authority )              
         (the “Authority”)


• In December 2003 entered into a
  In December 2003 entered into a 
  long term contract  with the City   
  of Houston to provide treated   
  of Houston to provide treated
  surface water
• Purchased 31 MGD of treatment
  Purchased 31 MGD of treatment 
  plant and transmission line 
  capacity 
  capacity
• Pay proportionate share of raw 
  water facilities remaining debt
  water facilities remaining debt
Secure a Source of 
 Challenges facing NHCRWA?
        Surface Water
        Surface Water
          (the  Authority )              
          (the “Authority”)
• Pay portion of O&M for treatment   
   facilities, raw water facilities and  
   facilities raw water facilities and
   transmission line 
• Provides mechanism for
   Provides mechanism for 
  purchasing additional capacity 
• In January 2009 effectively
   In January 2009 effectively 
  exercised that option by entering   
  into a supplement to the original
  into a supplement to the original
  contract to construct the Luce
  Bayou Interbasin Transfer Project
  Bayou Interbasin Transfer Project
Secure a Source of 
Challenges facing NHCRWA?
       Surface Water
       Surface Water
         (the  Authority )              
         (the “Authority”)

• Anticipate further supplements to 
  the original contract to provide for  
  additional treatment capacity and 
  transmission line capacity
Develop GRP

• Detailed how the Authority         
  would meet the Houston‐
  Galveston Subsidence District 
  (“HGSD”) conversion mandates
    ‐ 30% conversion in 2010
    ‐ 70% conversion in 2020
    ‐ 80% conversion in 2030
•CCompliance philosophy
        li      hil      h
    ‐ Impractical to deliver surface
      water to all districts
      water to all districts
    ‐ Address known areas of water
      quality and quantity issues
Develop GRP

• Compliance philosophy (cont.)
    ‐ Serve a core compact area
      Serve a core, compact area,   
      some 48 districts, in 2010
    ‐ Phase in additional districts in
      2020 and 2030
      2020 d 2030
    ‐ Build a technically sound,
      practical and economical 
      practical and economical
      system to meet HGSD 
      requirements
    ‐ I l
      Implement a fair pricing policy  
                    f i i i        li
      to pay for the system
• Authority’s GRP certified by
   Authority s GRP certified by
   HGSD – 6/11/03
Authority’s GRP called for its 
system to be built in phases 
and would  consist of:
• Approximately 38 miles 
  of transmission line
• Approximately 126 miles 
  of distribution line
• 3 Pump Stations
• 4 Regional Water Plants
• 32 Regional Wells
• Estimated $1 billion program
Groundwater Transfer 
         Program
• In developing the GRP it became 
            p g
  clear that some districts had water 
  quality/quantity problems, 
  declining water levels in their 
  declining water levels in their
  well(s), aging infrastructure and/or 
  g
  growth issues which had to be 
  addressed before 2010

THE SOLUTION…
THE SOLUTION
  The Groundwater Transfer Plan
            The “GTP”
            Th “GTP”
Q: What is the Groundwater Transfer Program

• Districts with excess capacity sold 
  water to Authority
  water to Authority
• Districts that needed water 
  bought water from Authority
  bought water from Authority
• Authority made up supply deficits
  using its wells
  using its wells
• System to convey the water 
  consisted of components of  the 
  consisted of components of the
  Authority’s proposed 2010 
  Distribution System
  Distribution System
Benefits of the GTP
• Addressed immediate and short‐term 
  needs
• Maximized investment in existing 
  district infrastructure
• Minimized investment in new  
  district infrastructure which would 
  have less than optimal usage
• Minimized number of new wells
• Primary system components 
  consistent with ultimate Authority 
  system
GTP in Operation…
• GTP began operating in
  January 2006
  J        2006
• Three separate GTP systems
• 25 di i
  25 districts participated in the 
                   i i    di h
  GTP 
• D li
  Delivered an average of 
           d              f
  approximately 4.35 MGD to
  Buyer districts during 2009
  B      di i d i 2009
Provide the Infrastructure
•   Line Alignment 
•   Design Criteria
    D i C it i
•   Real Estate Acquisition
•   Constituent Friendly Design
    C tit      t F i dl D i
•   Schedule
•   Regulatory Agency Issues
    R l t       A       I
•   Mid Course Adjustment
Line Alignment

• Traditional approach unacceptable 
• Alignment preference
Alignment Preference
• Authority purchased easement
• HCFCD easement
  HCFCD
• Neighborhood streets
• Thoroughfare street ROW 
  Th      hf          ROW
  behind curb
• Th
  Thoroughfare street ROW 
          hf          ROW
  in median
• Th
  Thoroughfare street ROW under
          hf          ROW d
  pavement
Line Alignment

• Traditional approach unacceptable 
• Alignment preference
• Alignment alternatives
Alignment Alternatives
• Street ROW potential use must 
               p
  be approved in advance
• Minimum of two alternatives 
  if street ROW use proposed
• At least one alternative must not
  be in street ROW
Line Alignment
•   Traditional approach unacceptable 
•   Alignment preference
    Ali           f
•   Alignment alternatives
•   Non‐traditional alternatives 
    N        di i  l l      i
    utilized
Non‐
Non‐traditional Alternatives Utilized

   • Pi li
     Pipeline corridors
                  id
   • CenterPoint corridors
   • HCFCD
     HCFCD corridors
                id
Line Alignment
• Traditional approach unacceptable 
• Alignment preference
  Ali           f
• Alignment alternatives
• Non‐traditional alternatives 
  N        di i  l l      i
  utilized
• S l
  Selected alignments
          d li
Selected Alignments
• Used preferred and  
  non‐traditional corridors
• Mix of corridor types varied
  from project to project
Design Criteria
• Harris County’s standard design 
                y                g
  criteria didn’t address large 
  diameter water lines
• In cooperation with Harris County 
  Public Infrastructure staff and 
  West Harris County Regional 
                   y
  Water Authority’s consultant,  ,
  developed design criteria for large 
  diameter water lines in County   y
  ROW and easements
Real Estate Acquisition
• System installed in a rapidly 
   y                      p y
  changing area
                            g
• Used non‐standard “integrated 
  approach” due to the tight time 
            / g        p
  schedule/alignment preferences
• Utilized team consisting of very 
     p
  experienced land “men”,  ,
  appraisers and attorneys
Real Estate Acquisition
• Team worked in close consort 
  with design engineers – new for 
       g p
  both groups
• Integrated real estate 
                           g
  considerations into design 
• Used condemnation only where 
           y
  necessary and as a last resort
Constituent‐
     Constituent‐Friendly Design
• Reroute if necessary where 
  practical
• Tunnel to save large specimen 
  trees
• Locate above ground structures 
  to minimize inconvenience to 
  to minimize inconvenience to
  development
• Schedule construction to minimize
  Schedule construction to minimize 
  impact on schools, use of private 
  yards, wildlife and livestock 
  yards wildlife and livestock
  management, etc.
Schedule
• Design began in mid 2003
• C
  Construction had to be initiated 
             i h d b i ii d
  by end of 2003
• H d
  Had to place Groundwater 
           l    G      d
  Transfer Program systems in 
  service in January 2006
       i i J         2006
• Had to have Authority’s system 
  ready to provide surface water by 
     d          id      f          b
  the last quarter of 2009 – less 
  than six years
  th    i
Provide the Infrastructure

•   Line alignment 
•   Design Criteria
•   Real Estate Acquisition
•   Constituent friendly design
•   Schedule
•   Regulatory agency issues
•   Mid course adjustment
Provide the Infrastructure

•   Line alignment 
    Line alignment
•   Design Criteria
•   Real Estate Acquisition
                  q
•   Constituent friendly design
•   Schedule
•   Regulatory agency issues
    Regulatory agency issues
•   Mid course adjustment
Mid Course Adjustment
• In 2007 the Authority received 
                      y
  updated population and water 
           p j
  demand projections  which 
  indicated a 21% increase in water 
  use in 2010 
• In response to the projected 
                       ,
  increase in water use, the 2010 
  surface water conversion goal 
  increased from 23.9 to 29 million 
  gallons per day
Mid Course Adjustment
• New demand projections for surface 
  water increased the number of 
     t i           d th     b     f
  districts to be served from 48 to 60
• Increased size of the distribution
  Increased size of the distribution 
  system by approximately 24% 
• Method of delivery to districts
  Method of delivery to districts 
  changed from direct connect to 
  delivery at the ground storage tank 
  delivery at the ground storage tank
  using an air gap 
34
The 2010 system will enable the
use of surface water by 60
     f    f          b 60
public water systems,  and 
consists of:
 • Approximately 72 miles of various
   Approximately 72 miles of various 
   type and size water line ranging in 
   size from 12 inch to 60 inch in diameter
   size from 12‐inch to 60‐inch in diameter
 • 1 Regional Pump Station
 • 1 Regional Water Plant
 • 3 Regional Wells
Implementation

• The Authority advised converting
  The Authority advised converting 
  districts ‐ 60 in number ‐ that the  
  phase in of surface water delivery  
  phase‐in of surface water delivery
  would begin in the last quarter of 
  2009
• Districts had to convert to use of   
  chloramines disinfection in order to  
  use the surface water the Authority 
  would provide 
Implementation
                      • Districts have had varying levels of 
                        success in timely negotiating the 
                                 i ti l        ti ti th
                        regulatory requirements to use 
                        chloramines disinfection, building 
                        chloramines disinfection building
                        their chloramination systems and 
                        placing them in service
                        placing them in service
To Our Customers...
We’re Changing Our
 Water Disinfection
      Method
Implementation

• The delayed ability of districts to use 
           y        y
  surface water, the physical location 
  and size of those districts that are 
  ready, and the need to provide 
  groundwater to GTP participants that 
  aren’t ready to receive surface water 
  has delayed  the conversion to 
  surface water 
     f
Implementation
• The conversion has become more 
  challenging than originally envisioned 
  and ‐‐ despite the delay and resultant 
  complexity  of the conversion ‐‐ th
        l it f th            i     the 
  Authority remains optimistic and 
  committed to meeting the 30% 
  committed to meeting the 30%
  conversion goal set by the HGSD
Paying for the System
• NHCRWA has no taxing authority
• R i
  Raises funds through pumpage 
          f d h       h
  fees and the sale of water
• C
  Constituents urged Authority to
        i           dA h i
  keep pumpage fees as low as
  possible…as long as possible
       ibl     l           ibl
• Board of Directors commitment
  to equitable fee system
          i bl f
Paying for the System
• Pumpage fee was initially set at 
  $0.12 in 2000, has increased seven 
  $0 12 in 2000 has increased seven
  times and as of January 1, 2010        
  fees are  
    ‐ $1 /1 000 ll
      $1.75/1,000 gallons for 
                          f
      groundwater 
    ‐ $2.20/1 000 gallons for
      $2.20/1,000 gallons for 
      surface water
• $457 million in revenue bonds 
  have been sold  
  h     b       ld
Communication
• Given the scope of the program, 
  effective communication with    
    ff i              i i       ih
  both districts and residents was 
  imperative
  i        i
• Difficult to get people’s attention
  on a topic that wasn’t on their
            i h         ’      h i
  ‘radar’
Communication
• The Authority used a multifaceted 
  outreach program featuring:
            p g              g
  ‐ Direct communication with districts
  ‐ Active web page with separate
    construction page 
  ‐ Periodic newsletters to residents
  ‐ Town hall/neighborhood meetings
    Town hall/neighborhood  meetings
  ‐ Neighborhood specific flyers on
    pending construction
    pending construction
  ‐ Extremely active public education
     program
  ‐ Speakers bureau
  ‐ Water Users Advisory Group
2020 System
• Timely and effectively construct the 
  2020 system, which is almost twice 
  2020 t           hi h i l    tt i
  the size of the 2010 system
• Continue to search out ways to build
  Continue to search out ways to build 
  the 2020 system as cost effectively 
  as possible…and thereby keep the 
  as possible and thereby keep the
  cost of water as low as practical
• Apply lessons learned during
  Apply lessons learned during 
  development and implementation of 
             y                   y
  the 2010 system to the 2020 system
Questions?
Q   ti   ?
3648 FM 1960 West
 3648 FM 1960 West
      Suite 110
 Houston, TX 77068
   281‐440‐
   281‐440‐3924
  www.nhcrwa.com
www.StopTheDrop.org
     St Th D

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Tom 030810 Setawwa

  • 1. Challenges Facing  Challenges Facing The North Harris  County Regional  County Regional Water Authority Presented to  Southeast Chapter of Texas AWWA  March 8, 2010
  • 2. What is the NHCRWA? (the  Authority )               (the “Authority”) • Created in 1999 by HB 2965 to manage the conversion to surface manage the conversion to surface water for 160 utility districts with 450+ regulated groundwater wells  450+ regulated groundwater wells • 350 square miles, approximately 350 square miles, approximately 475,000 residents
  • 4. Challenges facing NHCRWA? (the  Authority )               (the “Authority”) • Secure a Source of Surface Water Secure a Source of Surface Water • Develop a Groundwater Reduction   Plan ( GRP ) Plan (“GRP”) • Groundwater Transfer Program • Provide the Infrastructure Provide the Infrastructure • Implementation • Pay for the System Pay for the System • Communication • 2020 System 2020 System 
  • 5. What WATER supply options did the  Authority consider ? y Remote Groundwater Remote Groundwater River Authorities & Water Rights Resources City of Houston Cost Effective & Fair
  • 6. Secure a Source of  Challenges facing NHCRWA? Surface Water Surface Water (the  Authority )               (the “Authority”) • In December 2003 entered into a In December 2003 entered into a  long term contract  with the City    of Houston to provide treated    of Houston to provide treated surface water • Purchased 31 MGD of treatment Purchased 31 MGD of treatment  plant and transmission line  capacity  capacity • Pay proportionate share of raw  water facilities remaining debt water facilities remaining debt
  • 7. Secure a Source of  Challenges facing NHCRWA? Surface Water Surface Water (the  Authority )               (the “Authority”) • Pay portion of O&M for treatment    facilities, raw water facilities and   facilities raw water facilities and transmission line  • Provides mechanism for Provides mechanism for  purchasing additional capacity  • In January 2009 effectively In January 2009 effectively  exercised that option by entering    into a supplement to the original into a supplement to the original contract to construct the Luce Bayou Interbasin Transfer Project Bayou Interbasin Transfer Project
  • 8. Secure a Source of  Challenges facing NHCRWA? Surface Water Surface Water (the  Authority )               (the “Authority”) • Anticipate further supplements to  the original contract to provide for   additional treatment capacity and  transmission line capacity
  • 9. Develop GRP • Detailed how the Authority          would meet the Houston‐ Galveston Subsidence District  (“HGSD”) conversion mandates ‐ 30% conversion in 2010 ‐ 70% conversion in 2020 ‐ 80% conversion in 2030 •CCompliance philosophy li hil h ‐ Impractical to deliver surface water to all districts water to all districts ‐ Address known areas of water quality and quantity issues
  • 10. Develop GRP • Compliance philosophy (cont.) ‐ Serve a core compact area Serve a core, compact area,    some 48 districts, in 2010 ‐ Phase in additional districts in 2020 and 2030 2020 d 2030 ‐ Build a technically sound, practical and economical  practical and economical system to meet HGSD  requirements ‐ I l Implement a fair pricing policy   f i i i li to pay for the system • Authority’s GRP certified by Authority s GRP certified by HGSD – 6/11/03
  • 11. Authority’s GRP called for its  system to be built in phases  and would  consist of: • Approximately 38 miles  of transmission line • Approximately 126 miles  of distribution line • 3 Pump Stations • 4 Regional Water Plants • 32 Regional Wells • Estimated $1 billion program
  • 12. Groundwater Transfer  Program • In developing the GRP it became  p g clear that some districts had water  quality/quantity problems,  declining water levels in their  declining water levels in their well(s), aging infrastructure and/or  g growth issues which had to be  addressed before 2010 THE SOLUTION… THE SOLUTION The Groundwater Transfer Plan The “GTP” Th “GTP”
  • 13. Q: What is the Groundwater Transfer Program • Districts with excess capacity sold  water to Authority water to Authority • Districts that needed water  bought water from Authority bought water from Authority • Authority made up supply deficits using its wells using its wells • System to convey the water  consisted of components of  the  consisted of components of the Authority’s proposed 2010  Distribution System Distribution System
  • 14. Benefits of the GTP • Addressed immediate and short‐term  needs • Maximized investment in existing  district infrastructure • Minimized investment in new   district infrastructure which would  have less than optimal usage • Minimized number of new wells • Primary system components  consistent with ultimate Authority  system
  • 15. GTP in Operation… • GTP began operating in January 2006 J 2006 • Three separate GTP systems • 25 di i 25 districts participated in the  i i di h GTP  • D li Delivered an average of  d f approximately 4.35 MGD to Buyer districts during 2009 B di i d i 2009
  • 16. Provide the Infrastructure • Line Alignment  • Design Criteria D i C it i • Real Estate Acquisition • Constituent Friendly Design C tit t F i dl D i • Schedule • Regulatory Agency Issues R l t A I • Mid Course Adjustment
  • 18. Alignment Preference • Authority purchased easement • HCFCD easement HCFCD • Neighborhood streets • Thoroughfare street ROW  Th hf ROW behind curb • Th Thoroughfare street ROW  hf ROW in median • Th Thoroughfare street ROW under hf ROW d pavement
  • 20. Alignment Alternatives • Street ROW potential use must  p be approved in advance • Minimum of two alternatives  if street ROW use proposed • At least one alternative must not be in street ROW
  • 21. Line Alignment • Traditional approach unacceptable  • Alignment preference Ali f • Alignment alternatives • Non‐traditional alternatives  N di i l l i utilized
  • 22. Non‐ Non‐traditional Alternatives Utilized • Pi li Pipeline corridors id • CenterPoint corridors • HCFCD HCFCD corridors id
  • 23. Line Alignment • Traditional approach unacceptable  • Alignment preference Ali f • Alignment alternatives • Non‐traditional alternatives  N di i l l i utilized • S l Selected alignments d li
  • 24. Selected Alignments • Used preferred and   non‐traditional corridors • Mix of corridor types varied from project to project
  • 25. Design Criteria • Harris County’s standard design  y g criteria didn’t address large  diameter water lines • In cooperation with Harris County  Public Infrastructure staff and  West Harris County Regional  y Water Authority’s consultant,  , developed design criteria for large  diameter water lines in County  y ROW and easements
  • 26. Real Estate Acquisition • System installed in a rapidly  y p y changing area g • Used non‐standard “integrated  approach” due to the tight time  / g p schedule/alignment preferences • Utilized team consisting of very  p experienced land “men”,  , appraisers and attorneys
  • 27. Real Estate Acquisition • Team worked in close consort  with design engineers – new for  g p both groups • Integrated real estate  g considerations into design  • Used condemnation only where  y necessary and as a last resort
  • 28. Constituent‐ Constituent‐Friendly Design • Reroute if necessary where  practical • Tunnel to save large specimen  trees • Locate above ground structures  to minimize inconvenience to  to minimize inconvenience to development • Schedule construction to minimize Schedule construction to minimize  impact on schools, use of private  yards, wildlife and livestock  yards wildlife and livestock management, etc.
  • 29. Schedule • Design began in mid 2003 • C Construction had to be initiated  i h d b i ii d by end of 2003 • H d Had to place Groundwater  l G d Transfer Program systems in  service in January 2006 i i J 2006 • Had to have Authority’s system  ready to provide surface water by  d id f b the last quarter of 2009 – less  than six years th i
  • 30. Provide the Infrastructure • Line alignment  • Design Criteria • Real Estate Acquisition • Constituent friendly design • Schedule • Regulatory agency issues • Mid course adjustment
  • 31. Provide the Infrastructure • Line alignment  Line alignment • Design Criteria • Real Estate Acquisition q • Constituent friendly design • Schedule • Regulatory agency issues Regulatory agency issues • Mid course adjustment
  • 32. Mid Course Adjustment • In 2007 the Authority received  y updated population and water  p j demand projections  which  indicated a 21% increase in water  use in 2010  • In response to the projected  , increase in water use, the 2010  surface water conversion goal  increased from 23.9 to 29 million  gallons per day
  • 33. Mid Course Adjustment • New demand projections for surface  water increased the number of  t i d th b f districts to be served from 48 to 60 • Increased size of the distribution Increased size of the distribution  system by approximately 24%  • Method of delivery to districts Method of delivery to districts  changed from direct connect to  delivery at the ground storage tank  delivery at the ground storage tank using an air gap 
  • 34. 34
  • 35. The 2010 system will enable the use of surface water by 60 f f b 60 public water systems,  and  consists of: • Approximately 72 miles of various Approximately 72 miles of various  type and size water line ranging in  size from 12 inch to 60 inch in diameter size from 12‐inch to 60‐inch in diameter • 1 Regional Pump Station • 1 Regional Water Plant • 3 Regional Wells
  • 36. Implementation • The Authority advised converting The Authority advised converting  districts ‐ 60 in number ‐ that the   phase in of surface water delivery   phase‐in of surface water delivery would begin in the last quarter of  2009 • Districts had to convert to use of    chloramines disinfection in order to   use the surface water the Authority  would provide 
  • 37. Implementation • Districts have had varying levels of  success in timely negotiating the  i ti l ti ti th regulatory requirements to use  chloramines disinfection, building  chloramines disinfection building their chloramination systems and  placing them in service placing them in service To Our Customers... We’re Changing Our Water Disinfection Method
  • 38. Implementation • The delayed ability of districts to use  y y surface water, the physical location  and size of those districts that are  ready, and the need to provide  groundwater to GTP participants that  aren’t ready to receive surface water  has delayed  the conversion to  surface water  f
  • 39. Implementation • The conversion has become more  challenging than originally envisioned  and ‐‐ despite the delay and resultant  complexity  of the conversion ‐‐ th l it f th i the  Authority remains optimistic and  committed to meeting the 30%  committed to meeting the 30% conversion goal set by the HGSD
  • 40. Paying for the System • NHCRWA has no taxing authority • R i Raises funds through pumpage  f d h h fees and the sale of water • C Constituents urged Authority to i dA h i keep pumpage fees as low as possible…as long as possible ibl l ibl • Board of Directors commitment to equitable fee system i bl f
  • 41. Paying for the System • Pumpage fee was initially set at  $0.12 in 2000, has increased seven  $0 12 in 2000 has increased seven times and as of January 1, 2010         fees are   ‐ $1 /1 000 ll $1.75/1,000 gallons for  f groundwater  ‐ $2.20/1 000 gallons for $2.20/1,000 gallons for  surface water • $457 million in revenue bonds  have been sold   h b ld
  • 42. Communication • Given the scope of the program,  effective communication with     ff i i i ih both districts and residents was  imperative i i • Difficult to get people’s attention on a topic that wasn’t on their i h ’ h i ‘radar’
  • 43. Communication • The Authority used a multifaceted  outreach program featuring: p g g ‐ Direct communication with districts ‐ Active web page with separate construction page  ‐ Periodic newsletters to residents ‐ Town hall/neighborhood meetings Town hall/neighborhood  meetings ‐ Neighborhood specific flyers on pending construction pending construction ‐ Extremely active public education program ‐ Speakers bureau ‐ Water Users Advisory Group
  • 44. 2020 System • Timely and effectively construct the  2020 system, which is almost twice  2020 t hi h i l tt i the size of the 2010 system • Continue to search out ways to build Continue to search out ways to build  the 2020 system as cost effectively  as possible…and thereby keep the  as possible and thereby keep the cost of water as low as practical • Apply lessons learned during Apply lessons learned during  development and implementation of  y y the 2010 system to the 2020 system
  • 45. Questions? Q ti ?
  • 46. 3648 FM 1960 West 3648 FM 1960 West Suite 110 Houston, TX 77068 281‐440‐ 281‐440‐3924 www.nhcrwa.com www.StopTheDrop.org St Th D