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Dealing with Difficult People

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Do you find yourself avoiding certain people? Or celebrating when that certain person calls in sick? This session will teach you some strategies on how to deal with difficult people instead of avoiding them. Presenter: DeAnne Heersche

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Dealing Positively with Difficult People DeAnne Heersche The Service Center at ClearWater
Who are these difficult people and why are they attacking me? ,[object Object],[object Object],[object Object],[object Object]
Mental States ,[object Object],[object Object],[object Object]
Appropriate Mental State ,[object Object]
Ten Management Options ,[object Object],[object Object],[object Object],[object Object],[object Object]
Ten Management Options ,[object Object],[object Object],[object Object],[object Object],[object Object]
Being Right ,[object Object],[object Object]
Why Bother Controlling Our Emotions? ,[object Object],[object Object],[object Object],[object Object]
Why Bother Controlling Our Emotions? ,[object Object],[object Object],[object Object]
Be the Honey Pot ,[object Object],[object Object],[object Object]
Listening Skills ,[object Object],[object Object],[object Object],[object Object]
Listening Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Emotional Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reasons for Aggressive Behavior ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reasons for Aggressive Behavior ,[object Object],[object Object],[object Object],[object Object]
Dealing with Anger ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dealing with Anger ,[object Object],[object Object],[object Object],[object Object],[object Object]
Signs of Escalating Emotion ,[object Object],[object Object],[object Object],[object Object]
Signs of Escalating Emotion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Signs of Escalating Emotion ,[object Object],[object Object],[object Object],[object Object],[object Object]
In a Dangerous Situation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
In a Dangerous Situation ,[object Object],[object Object],[object Object]
Other Reactive Behaviors ,[object Object],[object Object],[object Object],[object Object]
Other Reactive Behaviors ,[object Object],[object Object],[object Object],[object Object]
Things You Could Say ,[object Object],[object Object],[object Object],[object Object]
Things You Could Say ,[object Object],[object Object],[object Object],[object Object],[object Object]
Things to Avoid ,[object Object],[object Object],[object Object],[object Object]
Things to Avoid ,[object Object],[object Object],[object Object]
School Behaviors that Might Lead to Aggression ,[object Object],[object Object],[object Object]
School Behaviors that Might Lead to Aggression ,[object Object],[object Object],[object Object]
Three Really Useful Attitudes ,[object Object],[object Object],[object Object]
Three Really Useless Attitudes ,[object Object],[object Object],[object Object]
Personal Reflection ,[object Object],[object Object],[object Object]
The Importance of Attitude ,[object Object]
The Importance of Attitude ,[object Object]
The Importance of Attitude ,[object Object]
The Importance of Attitude ,[object Object],[object Object]

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Dealing with Difficult People

  • 1. Dealing Positively with Difficult People DeAnne Heersche The Service Center at ClearWater
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