Managing Essential Conflict is a sophisticated skill that few achieve. This day-long course highlights the skills we need to thrive under pressure and solve complex problems in the workplace.

1. Conflict Management and Problem Solving (Under Pressure) Presented by Dr. De Hicks, CEO of SCGI Performance Management Consulting Seattle | Sacramento | Spokane

7. The Power of Assumptions Current? out-dated? tested? Un-tested? Mine? Borrowed?

12. The General Adaptation Syndrome ALARM! COPING EXHAUSTION Is this threatening? Is this personal? Stress = FEAR FIGHT? FLIGHT? ALLOSTASIS

14. The Conflict Continuum I have a problem You realize there’s a problem and now you have a problem The Conflict Continuum

15. Need for Understanding Demand for Action! WE WAR ZONE

17. The Power of Expectations VALUES Why is this important? What do I expect?

19. The Bermuda Triangle of Communication A B C Wait… Have you talked to ___ about this? You need to talk to ____ about this.

21. Conflict Management Styles Cooperation (Relationships) Assertiveness (Tasks) Competing Compromising Accommodating Avoiding passive active Collaborating

22. Your Conflict Management Style

24. A word about drama… or King

29. My Plan

30. All Things Workplace Communication Skills (7 hrs) Managing Emotional Pressure at Work (3.5 hrs) Conflict Management/ Problem Solving Under Pressure (7 hrs) Fundamental Leadership Skills in the New Workplace (7 hrs) Leading Teams (3.5 hrs) Emotional Intelligence for Leaders (3.5 hrs) Dealing with Difficult People (3.5 hrs) Classes build on one another Or, take Classes in any order