The document discusses trends in digital learning, including embedded learning, machine learning, big data analytics, and microlearning. It advocates for a performance support approach to learning that provides 70% of learning on-the-job through context-sensitive help, 20% through collaboration, and 10% through formal training. SAP offers various tools to enable this approach, such as SAP Enable Now for content development, SAP SuccessFactors Learning for learning management, and SAP User Experience Management for analytics. The document also outlines SAP's work on emerging technologies like artificial intelligence, virtual reality, and conversational systems to further improve digital learning.

1. PUBLIC
Lernen in Zeiten des digitalen Wandels
Moritz Huber, Head of Education Consulting EMEA North/MEE, SAP Deutschland SE & Co.KG

2. 4PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 4PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Digitale Lerntrends
‚Embedded Learning‘
Lern-Kollaborationen‚Machine Learning‘
Messbarkeit mit
‚Big Data‘
Kontinuierliches Lernen (digital)
70/20/10
Kleine Lerneinheiten
‚Micro Learning‘
‚Performance Support‘

3. 5PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Future Learning – Learning TransformationTraditionellesTrainingPerformanceSupport
Aktion
Schritt
Aufgabe
Referenz-Ressource
Lernobjekt
People Ressourcen
1
2
3
4
5
6
Guidelines & Standards
Prozesse
Sub-Prozesse
Aufgaben
Lernobjekte
Transaktionen
1
2
3
4
5
6
Just a few clicks away
OntheJobTraining
Moment of apply
Tradi-
tionelles
Model
• Prozessinformation wird zuerst zur Verfügung gestellt
• Impuls liegt auf dem ‘What und Why’
• Fokus ist formelles Lernen
GLOBE
HELP
Model
• Information zur Aufgabe wird zu erst zur Verfügung gestellt
• Impuls liegt auf dem ‘How’
• Fokus ist informelles Lernen und Performance Support

4. 6PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 6PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Performance Support Ansatz
Strategie Architektur Organisation
Ganzheitliches Design
▪ Design und Aufbau einer
integrierten Architektur für alle IT
Applikationen.
▪ Vereinfachung und
Standardisierung des Vorgehens
der Lernkontent-Erstellung
Team Set up
▪ Aufbau eines dynamischen Teams
von Lernexperten um Erstellung,
Erwerb und Transformation von
Wissen zu unterstützen.
▪ Bereitstellung von Lerninhalten im
Kontext des 70-20-10 Modells
Methodologie
70% - Performance support, kontext-
sensitive Hilfe, Micro Learning
20% - Co-Creation, Communities,
Lernnetzwerke.
10% need- to-know, Training, e-
learning
5 Lernmomente

5. 8PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Education Consulting Services
Aligned with SAP Activate and the enablement and adoption cycle
Discover & Prepare Explore Realize Deploy Run
SAP Activate methodology phases
*Target audiences for learning needs analysis: Project teams & users
NOTE: Start of enablement and adoption services is governed by customer
Change management planning
Change management deployment
Enablement strategy
Learning needs analysis*
Enablement assessment
Enablement project management
SAP Enable Now deployment
Enablement content development
Enablement delivery
SAP User Experience Management by Knoa deployment
SAP Ariba Best Practices Center | Premium content management service for SAP SuccessFactors LearningSolution specific delivery
Change
Management
Enablement
Planning
Enablement
Execution
Sustainment

6. 13PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Ausblick in die Zukunft – woran arbeiten wir?
AI & Machine Learning /
Machine Translation
Conversational Systems Immersion & Eingebettetes
Lernen
• Übersetzung in Echtzeit
• Personalisierte Empfehlungen
für Lernen
• ChatBots
• CoPilot
• Automatisierung
• Lernen im Arbeitsfluss (mit
SAP Enable Now) – digitaler
Assistent
• VR/ AR

7. 14PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
• Autorentool für e-Learning, Dokumentation & Performance Support:
SAP Enable Now
• LMS: SAP SuccessFactors Learning
• Enterprise Social Network: SAP Jam
• SAP Lerninhalte digital: SAP Learning Hub
• Assessments: SAP Assessment Management by Questionmark
• User Analytics: SAP User Experience Management by Knoa
Beispiele von SAP / Links

8. Moritz Huber
Head of Education Consulting Delivery EMEA & MEE
SAP Deutschland SE | Hasso-Plattner-Ring 7 |
69190 Walldorf | Germany
M +49 151 53858559 | E moritz.huber@sap.com
Vielen Dank
Seyde Sosnovski
Business Development MEE Training & Enablement
SAP Deutschland SE & Co.KG | Zeppelinstr. 2 |
85399 Hallbergmoos | Germany
M + 49 151 43819557| E seyde.sosnovski@sap.com

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