1. Ryan V. Sosebee
678.815.9582
2504 Spring Drive, Smyrna, GA 30080
sosebee@me.com
www.linkedin.com/in/rsosebee/
Objective Project Manager/Trainer/Customer Manager leveraging expertise in Information Technology,
customer service, product knowledge, customer needs analysis, and excelling in communication.
Experienced development steering of applications based on client needs. Thriving in a fast paced,
evolving environment. Driving customer-focused solutions and delivering insight on current industry
issues/trends to fortify retention and satisfaction levels.
Professional Profile Detail-oriented Project Management, Customer Relations and Training professional with over six
years of experience. Skilled in the complexities of the project life cycle. Excellent written and oral
communication skills; capable of explaining complex subject matter in easy-to-understand terms.
Self-Motivated and Career driven with the ability to be flexible, adaptable and versatile.
Work History 2/24/2014 - Present
Lowe’s
Department Manager, Lowe’s, Snellville, GA
Responsible for managing a team of associates and department operations by proactively managing
multimillion-dollar inventory, merchandising, and customer relations. Provide training, direction and
support to associates. Ensure Customer Service needs are met always. Mentor associates through
training and coaching per guidelines as to maximize the customer’s shopping experience. Trained in
use of power stocker, order picker and narrow aisle fork lift.
12/1/2014 – 7/1/2015
eMediaTrade
Launch Manager, eMediaTrade, Alpharetta, GA
Responsible for managing customer on-boarding after the sale. Managed customer configuration
data, tier 3 support, weekly analysis reports, interim services, product testing, and training.
Responsible for managing, analyzing, and reporting on large volumes of data. Coordinate product
upgrades with internal teams and the client to ensure proper testing and deployment occurred.
Subject Matter Expert on customer data and configurations. The Launch Manager maintains
customer relations through ongoing contact, ensuring correct configurations, managing customer
data, and responding to issues and requests that may arise. As The Launch Manager, I was required
to be flexible, adaptive, responsive, and anticipate customer needs before they arise.
5/21/2001 - 4/19/2013
Comcast Spotlight, inc
2009-2013
IT Project and Product Manager, Comcast Spotlight, Division Operation Center, Norcross, GA
Primarily responsible for management, evaluation, deployment and support of the Strata
Software product line. Responsibilities included server and application management, end user
escalated support, divisional representation as the Strata Software product expert as well as
product evaluation, testing, development and deployment planning and execution for the
Southern Division.
 Identified projects and instigated the project life cycle including research, budgeting,
timeline, testing, coordinating communications between product vendors and key
stakeholders, and post project review.
• Managed the project team including budget, delivery milestones, and vendor
communications.
 Maintained detailed project notes including meeting notes, issues log, highlights for
training documents, and enhancement and redesign requirements.
 Server management of fifteen testing, staging and production environments.
 Served as escalated support of product issues and sole contact to vendors.
 Initiated the Change Management process and ensured compliance with company and SOX
policies and procedures.

2.  Determined needs of the sales and support staff to better evaluate product updates and
enhancements.
• Maintained detailed product testing documents and communicated them to senior
management, product vendors, and corporate stakeholders.
 Created training and quick reference documents for sales and support users.
 Exercised significant independent judgment within policies and practices to determine best
method for accomplishing work and achieving objective.
Major Projects:
• Division TIM Consolidation - Combined eight databases into one. 14-month project. All
corporate finance, sales, and operations systems are reliant on TIM. Required significant
planning, organization, testing, team leadership, and execution.
• Houston Market Conversion from Eclipse to Novar traffic and billing system. 4-month
project. Required data extract, re-configuration, and import. High Level project.
• Numerous software and database upgrades (approx. one per quarter). Affected IIS and SQL
servers. Administrative, connected business services, and user acceptance (both pre-
deployment and post-deployment) were required for each.
• Deployment and training of eRevisions (all electronic order revision) to the Southern
Division. 2-year project. Required learning how the system functions, exhaustive testing,
collaboration with product designers on issues and bugs, creating a full training packet and
presentation, in-person training and support, and post-deployment escalated support.
• Deployment of Strata Software's Cable Post 4.x (post-buy ratings analysis). 1-year project.
New product that required building and configuring the servers to support it, testing, UAT,
collaboration with product designers on issues and bugs, training, and post-deployment
support.
2001-2009
Office/Sales Coordinator, Comcast Spotlight, Tallahassee, FL
Responsibilities included sales support and office operations. Prepared professional, complex,
and analytical reports for management ensuring they meet company standards and expectations
often under extremely tight deadlines. Authored correspondence to customers and vendors
alike maintaining the highest level of professionalism. Designed, coordinated and implemented
training opportunities for local sales and support teams. Maintained the ability to perform all
jobs in the office. Acted as local IT support for software and hardware. Produced and managed
local origination channel and weekly live broadcast of high school football.
 Managed the sales process, customer relations and order management for six sales
representatives.
 Managed day-to-day office operations for sales and operations office consisting of 15 to 17
people.
 Maintained the ability to perform all job functions.
 Trained all employees on use of software as well as policies and procedures necessary to
perform their daily duties.
 Utilized research tools to acquire demographic information used in sales presentations.
 Created and maintained sales presentations including Media Kit, Network and Product One
Sheets, Viewer Profiles, and other marketing materials as need.
 Created and maintained training materials for both sales and support staff.
 Located, Planned, Designed, Coordinated and Executed office move including vendor
negotiation, network infrastructure and design, capital budgeting and purchasing of all
office furniture, equipment, and reconfiguration.
 Served as Executive Producer for weekly High School Football broadcast and managed a
communications team of eight people.
Education Kennesaw State University
Kennesaw, GA
1991-1995
Sociology

3. Professional
Accomplishments
& Skills
Skills
 Project Management through all stages of the project life cycle
 Change Management
 Product testing, evaluation, leadership, and deployment
 Training, support and representation
Software and Infrastructure Knowledge
 Microsoft Office, Project, InfoPath, Visual Studio, and SharePoint (2000,2010,2013,&2016)
 Windows 7, 8, & 10
 Microsoft Office (Advanced Excel, Word, OneNote & PowerPoint)
 SQL Database setup, tuning and query (2005, 2008, & 2012)
 Windows Server 2005, 2008, & 2012; IIS (6 & 7), Application Hosting, and Database
server design and configuration
 Strata Software (national media ratings interpretation, order entry, order & workflow
management, and post-buy analysis): TIM, View, Post, PAM, and Qual.
 ASP.NET management and configuration
 OTRS support desk
Community
Involvement
2013-14 - Vice President - J.C. Magill Elementary School PTA
2012-13 - Secretary - J.C. Magill Elementary School PTA
2011-12 - President - R.L. Norton Elementary School PTA
2012 - Coach & Board Member - South Gwinnett Athletic Association
2011 - Coach - South Gwinnett Athletic Association
KidSafe Plus National Background Check Certified