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Ryan Resume IT
1.
Ryan J. Semla 6733
Blackthorn Drive, Indianapolis, Indiana 46221 (317)515-2189 rsemla64@gmail.com Objective Reliable,hard-workingindividual withorganizational andleadershipskillsseekingexperience inthe computer technologyindustry withopportunitiesforgrowth andadvancement Education Ivy Tech Community College Indianapolis,Indiana August 2013 - Present PursuingAssociateof Applied Science in Software Development and then Bachelor’s Degree at another college Purdue North Central Michigan City,Indiana August 2002 – January 2004 Completed 40 credit hours of general studies coursework Experience UnifirstCorporation Indianapolis,Indiana May 2016 - Present Route SalesRepresentative Provide excellentcustomerservice onsetroute throughoutthe week Troubleshootandfix problemsquicklytosatisfycustomers Upsell productswithinroute tomaximizeprofitsforcompanyandincrease mycommission Requiresself-motivationand strongtime managementonaverylarge route QdobaMexicanGrill Greenwood,Indiana May 2015 – May 2016 General Manager Schedule andassignappropriate staff foreachshifttomaximize productivityandreduce laborcosts Organize andconduct interviews,orientations,andassigntrainingforall new employees;developandpromote advancementof responsiblestaff intoshiftandassistantmanagers Conductstaff meetingstoreviewqualityimprovementand ensure propercommunicationof new food promotions Optimize profitsbyanalyzingandmaintaining foodand laborcost,profitandloss margins,salesgrowth,guest relationsand guestrecovery Mentor shiftandassistant managersonproblemsolvingand developmentof crisismanagementskills Assistant General Manager Greenwood,Indiana September2012 – May 2015 Coordinatedsuccessful eventplanningandcateringordersbyproperlyassessingstaffingneedsand utilizing time managementskills Efficientlyresolvedconsumerissueswithsuperbcustomerservice tocustomer’ssatisfactionfor promotionof returnbusiness Developedstrongleadershipskills andlearnedmultiplemanagementstyles bytrainingandfunctioningat differentlocationswithinthe district Consistentlymaintainedhighlevelsof store cleanliness,storage organization,and food inventoryand quality Wendy's Plainfield,Indiana February2010 – September2012 Assistant General Manager Independentlysupervisedshiftsandresponsible forovereightemployeeseachshift;required strongtime managementandeffective communicationskills Maintainedpersonal moneybank;countedandrecordeddrawertotalsatclose of each shift Investigatedandresolvedfood/beveragequalityandservice complaints,ensuringcustomersatisfactionand repeatbusiness
2.
Trainedservice staff
toenhance customerservice andincreaseprofitsthroughsuggestive selling Accounted forfoodcost and control;orderedappropriate suppliesandfoodeachweek PennStation Bloomington,Indiana June 2007 – January 2010 Assistant General Manager Promotedrestaurants’productsbymarketingtootherbusinesseswithcouponsand networking Inspiredemployeestogreaterparticipationandcommitmentbysettingindividual goalsandgivingrewardswith positive reinforcement Performednewhire orientationsandtrainednew employeesusingleadershipandmanagerialskills
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