1. Ryan C. Hollitz
Email: ryanhollitz@gmail.com
QUALIFICATIONS
Data Loss Prevention Support Star at Symantec! Emphasis in system configuration, networking,
diagnostics, troubleshooting and repair, with more than nineteen years of providing Mac, Linux,
and Windows support. Strong skills in system administration of OS X, Windows, Linux and
Oracle servers. Knowledge extending to imaging, OS image, security, application package
configurations, management and monitoring. Installation and creation of Oracle Databases.
Configuration of SMTP Servers, and Web Proxies. HIPPA, SOX and PCI knowledgeable.
Excellent communication, interpersonal, and service related skills. Superior researching and
solutions provider. Management experience with fast paced Web Department and demanding
Systems Team. Project management skills with attention to details in all aspects of my work.
Self driven to perform and improve internal processes as well as the experience for customers
and support.
EMPLOYMENT
6/2015 - current Principal Consultant Data Loss Prevention, Symantec, Lake Mary,
Florida
● Data Loss Prevention Resident and Professional Services
● Install, Configure and Upgrade all Data Loss Prevention Systems as specified.
● Assist customers with Architecture and Design of Data Loss Prevention
● Assist customers with Developing and Implementing Policies for use with DLP
● Resolve or escalate all support issues of Data Loss Prevention Related issues.
● Provide analysis and implementation of best practice configurations and processes.
● Install, Configure and Upgrade Data Insight for integration with Data Loss Prevention.
1/2013-6/2015 DLP Senior Technical Support Engineer, Symantec, Heathrow, Florida
● Star Performer - Seven of the last Eight Quarters 10/13 - 6/15
● Certified Data Loss Prevention Administrator for 12.0+, MCSA, Citrix Administrator,
A+, Network+, Security+.
● Respond to and resolve all support tickets on the Tier 2 queue.
● Ability to quickly determine the best course of action for troubleshooting and issue
resolution.
● Oracle installation and troubleshooting, server communication issues, or server
performance concerns, including Windows and Linux based servers.
● Top Notch Support Metrics, including 88.3% TTR, and most resolved in the shortest
amount of time on the job. As well as, 98.2% Customer Satisfaction Rate.
● Ability to quickly learn new technology and adapt to using it.
● Participating on the KM Counsel as a primary agent of change for DLP KB.
● Awarded Virtual Content Provider status to help build, configure and maintain the
Granite (testing) and Reference Lab Virtual Machine infrastructure..
● Always looking for ways to improve the Support Experience for both the Technical
Support Engineer and the Customer.
● Participated in the last two Cyber War Games and improved my Penetration Testing

2. Ryan C. Hollitz
Email: ryanhollitz@gmail.com
score each time. Aspiring Certified Ethical Hacker.
3/2010-10/2012 Macintosh Systems Administrator, J. Walter Thompson/Mike’s Tech Shop,
New York
● Build and maintain all Macintosh servers, management infrastructure, documentation, and
backups. This includes many department specific configurations, documentation, as well
as System wide policy and SOX compliance.
● Responsible for Managing our Casper 8.6 Infrastructure, which includes 15+ Offices, over
1500 machines and more than 100 iOS devices across North America, all bound to Active
Directory for Authentication and Exchange for Email and VPN Configurations.
● Building, packaging and distributing Base OS packages, as well as all software updates
and drivers via Casper. OS packages span from 10.5.8 to 10.8.
● Created and documented deployment of WinClone images for Windows 7 Pro Imaging on
Apple Hardware.
● Researched and developed a new Font Server solution for deployment across North
America. Integrated with Active Directory for user authentication and access.
● Maintain an Intermapper SNMP Monitoring Server to check all the hardware and services
critical to our Infrastructure. Integrated with LDAP for authentication.
● Analyze support ticket trends and look for ways to minimize help desk calls.
3/2006-4/2009 Genius, Apple Store, Fifth Avenue, New York
● Selected for an elite group of employees to maintain and troubleshoot the Business Critical
network services hosted at 5th Avenue. These include Leopard Servers that host: Open
Directory, Netboot, DNS, Software Update, NFS and AFP Services.
● Configure and maintain proper backups of in store systems as well as customer data using
multiple RAID5 arrays and an incremental cron based schedule.
● Build and maintain Apple Scripts that build our triage drives from DMG images used for
diagnosis and repair.
4/1999-12/2003 Stanford University ITSS
● Configured eCommerce Stores and managed Oracle Database tables for store and product
information, created custom SQL queries that queries our system for products and store
details, as well as generated monthly audit reports for the Comptroller.
● In charge of auditing security procedures and monitoring the status of each server with
scripts and cron jobs. Scanning and hardening of each server's port configuration.
● Provided QA for eCommerce server enhancements by logging bugs in Bugzilla of newly
developed Java Bean software.
● Audited the entire eCommerce financial trail each month and provided reconciliation
reports to the Financial Office.
● Designed the Stanford Law School website as well as configured, maintained, monitored,
analyzed and backed up all files related web operations running Solaris.
● Served as a liaison between the web staff and the Law School’s departmental managers,

3. Ryan C. Hollitz
Email: ryanhollitz@gmail.com
students and faculty, providing experience with one on one interfacing.
EDUCATION Bachelor of Science in Fine and Applied Arts, University of Oregon