1. Ryan Hendershot
7967 SE Courtney Terrace
Hobe Sound, FL 33455
ryanphendershot@gmail.com
(561) 452.1781
COMPETENCY OVERVIEW
 Exceptional motivator, trainer and developer of associates
 Solid and ongoing revenue production and notable profitability attainment
 Established ability to master and utilize new skills related to unfamiliar industries
 Recognized expertise in making calculated and expeditious judgments about critical priorities
 Excellent oral and written communicator with public speaking experience
 Professional approach and demeanor whether working independently or within a team environment
 Computer proficiency with PC, including basic networking and data analysis
EXPERIENCE
Newsmax Media
QA Specialist/Call CenterSupport(February, 2012-March, 2016) West Palm Beach, FL
 Provide an excellent customer service experience via telephone and email communication
 Ensure the quality of customer interactions through random call evaluations and report findings to
leadership, and coaching to representatives as needed
 Conduct data-driven analysis of call center statistics and incentive-related representative performance
 Provide constructive feedback, and initial and on-going training to representatives
 Participation in, and consultation of, special projects including, but not limited to, social media research
and monthly activities
TechPro Security Products
Warehouse Supervisor/Technical Support/Sales(May, 2009-June, 2010) Deerfield Beach, FL
 Provided customer service for all warehouse operations
 Responsible for the accuracy of outgoing and incoming orders and products; increased order accuracy from
80% to 95%
 Developed inventory control and loss prevention procedures and forms
 Provided technical support for CCTV installers and end-users ranging from hardware installation to
network configuration
 Maintained implicit responsibility for all warehouse functions
 Provided inside sales support for CCTV installers and end-users
Books A Million
Co-Manager/Café Manager(September, 2008-September, 2009) Jupiter, FL
 Supervised, directed, counseled and assisted all cafe associates
 Interviewed, assisted in selecting and directed the training of all cafe associates
 Ensured exceptional customer service
 Minimized controllable expenses and maximized sales and profits
 Ensured compliance with corporate policies, procedures and practices
 Maintained exceptional community and customer relations
EDUCATION & SPECIALIZED TRAINING
University of Florida
B.A. in English
MILITARY SERVICE
U.S. Navy 1992-1994