1. Technology and Innovation, Serving Passenger
Experience and Improved Operations:
The Innovative YUL Trans Border Process
Antoine Rostworowski
Director, Industry Relations
Aéroports de Montréal (ADM)

2. NOVEMBER 26
2013
THE INNOVATIVE YUL TRANSBORDER PROCESS
CUTTING EDGE PROCESSES, TECHNOLOGY & INNOVATION
IMPROVED PASSENGER EXPERIENCE & OPERATIONS
Antoine Rostworowski, Director, Industry Relations
AIRPORT IT & T 2013, COPENHAGEN, DENMARK

3. AÉROPORTS DE MONTRÉAL - ADM
MONTREAL INTERNATIONAL AIRPORTS AUTHORITY
ADM - A private not-for-profit corporation
Management, operation, and development under the terms of a
60 (+20) year lease signed with Transport Canada in 1992
Montréal–Pierre Elliott Trudeau International Airport – YUL (passenger)
Montréal–Mirabel International Airport – YMX (cargo and industrial)
14 million pax (#3 Canada)
Transit: 14%
Annual long-term growth: ±2.5%
Meeters & greeters: 4.9 M
30 airlines
134 non-stop destinations
Capital program
2000-2010: $1.5 G ($40 M for the Aérotrain station)
2011-2016: $1.0 G
AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 3

4. Airport layout
DOMESTIC
38%
INTERNATIONAL
38%
TRANSBORDER
24%
4
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5. WHY COMMON USE INSTALLATIONS?
ADM’s objectives for the management of passenger systems :
 Infrastructure and resource optimization
 Increased operational flexibility
 Cost reductions for airlines integrating technology to the
passenger process
 Changes in the Industry & Processes
AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 5
5

6. IMPACT ON AIRPORT PROCESS
Flexibility in
installations
Increase in common
use equipment :
 check-in
 kiosks
 gates
baggage room
AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 6

7. OUR NEW SELF-SERVICE
WORLD
RESTAURANT
IPAD MENUS
ATM
VIRTUAL
SHOPPING
GAS STATION
GROCERIES
MOVIES
TRANSPORTATION
BUS, TRAINS
AIRLINES, AIRPORTS
AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 7

8. SELF-SERVICE PROFILE
 More than 2.4 million CUSSK
transactions in 2012 (35% pax)
 127 CUSS kiosks
 Over 60% of check-in transactions done
using self-service
 All kiosks allow for bag-tag printing
 Common bag-drops introduced in all
sectors
 Self service bag drop deployed in 2011
 ABC & APC
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9. MORE CHOICES FOR PASSENGERS
WEB CHECK-IN
ABC
MOBILE CHECK-IN
COMMON BAG-DROP
OFF-SITE CHECK-IN
E-BOARDING PASS
SELF-TAGGING
SMS ALERTS
CUSSK
AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 9

10. BAGGAGE TAG ACTIVATION:
TAG LIFE CYCLE
Printing at kiosk or elsewhere: status Inactive
Application by passenger or agent assisted:
status Inactive
Acceptance of tagged bags at drop point:
validation and tag status change to Active by
agent (carrier representative)
AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 10

11. COMMON & SELF SERVICE
BAG-DROP EVOLUTION
YUL Bag-drops
Extra Functionalities
• Staffing
• Bag weight collection
• Generic versus dedicated
• Self service
• Rules of acceptance
• Bag-tag printing
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12. TYPE OF INSTALLATIONS FOR
BAG-DROPS
Traditional
counters 2005
2008
2009
2012
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13. 2013 DROP / COFELY
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14. NEW MONTREAL-TRUDEAU
U.S. BORDER FACILITY
 29,500 DEPARTURES
 90,000 TRANSIT
 1.7 MILLION PAX
 26 DESTINATIONS
 11 AIRLINES
AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 14

15. A NEW PROCESS
PAX ENTRANCE
US
CUSTOMS
CATSA
DYNAMIC
Process
DISPLAYS
COMMON
BAG DROP
CUSSK &
CUTE
AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 15

16. PASSENGER PROCESS
PROCESS WITH BAGS
AGENT SCANS
BP & BAG TAG
Holding Area
Baggage
Sortation
AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 16

17. INTEGRATING BARCODES
IN THE PROCESS PASSENGER TRACKING POINTS
Baggage drop-off
PAX Entrance
Security checkpoint
YUL is 100% 2D compliant
U.S Customs
Secondary screening
Duty Free entrance
Self scan
AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 17

18. WAITING TIME
DISPLAY
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19. BAG DROP PROCESS
ONCE IN THE BAGGAGE ROOM
THE BAGS ARE
Generic agent scans boarding pass
Generic agent scans bag tag
If the BP and tag match the bag
is ingested
AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 19

20. Generic
Self-service
Bag-drop
2014
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21. SELF SERVICE AT ARRIVALS
ABC (Canadian Customs)
APC (U.S. Customs)
NEXUS
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22. BUSINESS CASE
Operations/efficiency
$
Satisfaction
Pax experience
Technology
B.I.
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23. AIRPORT / AIRLINE PROCESS
More generic
More choices
Simplified
= greater opportunity to focus on
customer service & passenger experience
– Atmosphere
– Entertainment
Opportunity
– Activities
– “Tools”
Bring the “fun” back into
travelling
Generate more revenues
AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 23

24. THANK YOU!
ANTOINE ROSTWOROWSKI
DIRECTOR, INDUSTRY RELATIONS & BUSINESS DEVELOPMENT
AÉROPORTS DE MONTRÉAL / ADM SERVICES
ANTOINE.ROSTWOROWSKI@ADMTL.COM
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