learning and development

1. Rupam Kumar Saha
Contact No: +919800314444.E-mail:rupamkumarsaha@gmail.com
Address: 96/8, Rash Behari Sarani,HakimPara,Khellagharmore, siliguri –01, W.B (Darjeeling)
Middle Level Assignments
Training | HRD |Hospitality
PROFESSIONAL SNAPSHOT
 A dynamic professional (MBA) with over 8.1 years of extensive experience in Training, Hospitality Management, HR.
 Excels in devising and implementing strategies for strengthening Training operations.
 Proficient in managing training encompassing training, administration, performance management, market analysis,
competitor analysis and market penetration.
 Keen customer centric approach with zeal to achieve customer delight by following best service standards.
 Conceptualizing and implementing promotional activities as a part of market development and brand building effort while
enhancing company brand image within the targeted audience.
 Recognized for delivering extra-ordinary results in achieving training growth objectives. Won twice Best Employee awards
at Domino’s Pizza India.
 High-energy, results-oriented leader enthusiastically meeting deadlines and managing team to work in sync with the
organizational set parameters & motivating them for achieving business and individual goals.
CORE COMPETENCIES
 Thinks Strategically - Leverages synergy opportunities across functions and businesses and Identifies key business
opportunities and challenges.
 Builds Relationships - Engages colleagues acrosstheorganization to optimize performance. Manages the needs of
diversestakeholders.Facilitates win-win situations.
 Communicates Effectively - Obtains full engagement through inspiringcommunications.Provides appropriaterationale
and context to drivecommitment. Tailors messages appropriately to the audience.
 Drives Results - Achieves high levels of customer satisfaction.Analyzes problems effectively and takes action to resolve.
 Inspires Creativity and Innovation- Proactively looks for new creative ideas and marketing opportunities.Facilitates the
exchange of ideas and creation of new ones. Transfers ideas and successes across boundaries.
 Champions Change - Supports new initiatives.Demonstrates flexibility in responseto changes.
 Builds Teams - Provides appropriatedirection,resources and environment needed for success.Proactively recruits,
retains and develops a diverserange of talented people. Recognizes and rewards the achievements of others.
Strengthens others through mentoring and feedback. Supports productivity and moraleof the team.
 Exhibits Professional Excellence - Pursues excellence with integrity, passion and courage.Strives for self-improvement.
Earns the trust and respect of colleagues,partners and customers.
ORGANIZATIONAL EXPERIENCES
Domino’s Pizza (Jubilant Food works
Limited)
August 2013 till present Assistant Manager, L&D( Kolkata, NE,
Rest of Bengal (Siliguri, Darjeeling,
Burdwan, Durgapur, Asansol,
Kharagpur, Haldia)
Key Deliverables:
 Handling the entire training for North east and Rest of Bengal with 22 restaurants, total manpower capacity is 700 plus.
 Responsible for CRT, CBT, LMS and Certifications along with New Product Launches .
 Prepare modules for Customer Service Training for the company. Responsible for Performance Appraisals for team.
 Expert in delivering Soft Skills and Technical skills, Responsible for the training of People with Disability too.
 Responsible for handling the entire functioning of City Training Office- Admin, HR, Training.
 Responsible for profitability and training maximization for the entire team.
Café Coffee day(Coffee Day Global) June 2011 till August 2013 Sr. Executive ,L&D (Kolkata, Bengaluru)
Key Deliverables:
 Directed all training aspects- Inductions, Soft skills, technical skills, certifications, Audits, out station Travel.

2.  Responsible for profitability and training maximization for the entire team.
 Responsible for new product launches and its entire training, responsible for attrition control, performance management.
 Prepare modules for Customer Service Training for the company. Responsible for Performance Appraisals for team.
 Expert in delivering Soft Skills and Technical skills, Responsible for the training of People with Disability too.
Atlantis The Palm, Dubai June 2010 till June 2011 Team Leader, Bar Operation(5* deluxe)
Key Deliverables:
 Responsiblefor handling the entire Training and Operations for Rostang - Brasserie, Patisserie and Wine Bar (Two star
Michelin chef).
 Sales maximization, Sop adherence, guest handling, Satisfaction, wastage & pilferage reduction. Created new cocktails
The Westin Hyderabad, Mind space July 2009 till June 2010 Bartender(5* Luxury)
Key Deliverables:
 Responsiblefor makingclassical as well as innovativecocktails,inventory maintenance, customer relationship management,
sales achievements, Guest Satisfaction Index score checks, Quality checks for all beverages being served, Training staffs
about new beverages.
The Golkanda Hyderabad, May 2007 till May 2009 Bartender(4 * Hotel)
Key Deliverables:
 Ensuring all the mis - en- places are done for the smoothoperations, takingcare of guests andoffering best of hospitality, clearances,
Billshandling, Table Management System, Up sellingandCross selling, Welcoming andThanking Guests. Taking orders and serving the
same.
TRAININGS ATTENDED
 In-house training on PowerPoint presentation and the art of Presentation - Dale Carnegie Institute, India.
 Softs skills development and Hospitality – Mr.Anand Kasturi (Retail Trainer) and Mr. Chandan Kashikar(Hospitality
Trainer)
IT SKILLS
 Microsoft Office Tools and Internet Applications
ACADEMIC CREDENTIALS
 MBA | Shobhit University , Meerut | 2013
 Diploma In Training & Development |ISTD, New Delhi |2015(project score expected)
 Diploma In Business Management |ICFAI, Hyderabad |2009
 B.H.M | F&B, HK, FP, FO| IHM, Gangtok, Sikkim| 2007
PERSONAL DETAILS
Date of Birth : 04/05/1985
Languages Known : English, Bengali, Assamese, and Hindi & Nepali
Preferred Location : Bangalore, Hyderabad, Pune, Chennai, Mumbai, Delhi, West Bengal, Assam.
PERSONAL DOSSIER : (a) Date of Birth: 04-05-85 (b) Marital Status:Married. (c) Mother's Name: Mrs. Gita Rani Saha
(d) Father's Name: Mr. Jiban Kumar Saha (e) Wife’s Name: Mrs. Moumita Saha,(f) Son’s Name: Master Hrishikesh Saha.
Leisure Pursuits : Music,Sports, Reading, Cooking, Bartendingand Traveling.
I hereby declarethat the above information is true to the best of my knowledge and if found incorrect I should be ready for
the consequences.
Dated: Rupam Kumar Saha