2. Business is a mechanism to sell
products and services and earn profits
Business Definition
3. Marketing Dynamics
‘Marketing is the
management process that
identifies, anticipates and
satisfies customer
requirements profitably’
‘The right product, in the
right place, at the right
time, and at the right price’
5. Who are our existing / potential customer’s?
What are their current / future needs?
How can we satisfy these needs?
Can we offer a product/ service that the customer would value?
Can we communicate with our customer’s?
Can we deliver a competitive product of service?
Why should customer’s buy from us?
Questions? ?
11. • What are the key forces at work in the competitive environment
• Are there underlying forces driving competitive forces?
• Will competitive forces change?
• What are the strengths and weaknesses of competitors in
relation to the competitive forces?
• Can competitive strategy influence competitive forces (Exp. by
building barriers to entry or reducing competitive rivalry)?
Porter’s Five Forces Analysis: Key Questions and Implications
12.
13. Market Communication
Marketing Communication: Inform Remind and Persuade
Customers, directly or indirectly, about their brands
Marketing Communication contributes to brand:
Creating Awareness
Linking strong favorable unique brand associating with
memory
Eliciting Positive Brand Judgment or feelings
16. 6 Steps to persuade a person
Exposure: Hear the Communication
Attention: Notice the Communication
Comprehension: Understand the Message orArguments
Yielding: Respond favorably to the Message orArguments
Intentions: Plan to act in Desired Manner
Behavior: Act in Desired Manner
All of the steps must be met for a consumer to be
persuaded
26. Core BrandValues
Set of abstract concepts or phrases that characterize
5-10 most important dimensions of the mental map of a
brand.
Perceptual Mapping Coverage
Perceptual Map Core Brand Values Brand Mantra
27. Brand Mantras
A Brand Mantra is an articulation of the “heart and soul” of the brand.
Brand mantras are short three to five word phrases that capture the
irrefutable essence or spirit of the brand positioning and brand values.
Nike
Authentic Athletic Performance /Just do it
Disney
Fun Family Entertainment
32. New Products and Brand
Extensions
Product
Development
Diversification
New Markets
Current Markets
Current Products New Products
Market
Penetration
Market
Development
33. New Product – Branding Decisions
When a Company introduces a New Product, it has three
main choices as to how to Brand it:
A New Brand – individually chosen for the New Product
An existing Brand Name applied in some way
A combination of a New Brand with an Existing Brand
34. Brand Extensions
An established brand name to introduce a new product
An existing brand that gives birth to a brand extension is
referred to as the Parent Brand
If a parent brand is associated with multiple products
through brand extensions then it is called a Family
Brand
36. What is Rebranding
Rebranding is the process, creation of a new look and feel for an
established product or company.
The usual goal of rebranding is to influence a customer's perception
about a product or service or the company overall by revitalizing
the brand and making it seem more modern and relevant to the
customer's needs.
This is done to increase consumer loyalty, improve member
professionalism, enter a new market trend, create a stronger voice in
the industry, increase stakeholders value or to reenergize a company
37. Anatomy of Rebranding
Your new brand should help you achieve agreed business
objectives, PLUS
Shape company
perceptions in a
compelling way
Create and build
brand awareness
and reach
Enhance brand
image and profile
Improve
recognition, trust
and loyalty
Create positive
differentiation and
a competitive
instance
Unify the
company
internally and
externally