1. Rulx Jean Baptiste
1983 Americana Blvd Apt 48I
Orlando, FL 32839
jrulx@yahoo.com
407-212-6143
SUMMARY
Strong/effective sales with Consumer and Business accounts, proficiency in acquisition/solutions based selling
needs. Proven SBE (Small Business Executive) which gave experience to effectively build and manage store sales
funnels, ability to influence peers and build confidence in the team to achieve corporate sales goals.
ACHIEVEMENTS
• Certificate Excellence Award” Six times for top Sales Rep in District for JP Morgan Chase.
• Awarded “Small Business Executive” title for leading store with General Business sales for JP Morgan
Chase.
• Certifications in: Mastering Payroll, Mastering Internal Controls and Fraud Prevention, Mastering
Inventory, Mastering Depreciation, and Mastering Adjusting Entries.
• Completed internship at Merrill Lynch
EXPERIENCE
Ace Cash Express Present
Sales Associate February 2014-Present
Guide customers through extensive portfolios to effectively create a plan for the present and the future.
Provide customers with exclusive rates on products thorough all sale channels including, consumer, and
business channels of banking. Reaching out to client base to inform of new promotions, plans, and
services to ensure they are up to date on the latest products.
• Cash checks using established risk analysis (as defined in current training manuals and/or
policies and procedures materials) avoiding return items as much as possible.
• Follow appropriate cash handling and inventory procedures
• Learn to review, interpret and act upon reports including but not limited to: Combined Income
Statements within five months of employment for customer accounts
• Provide and market company services, including but not limited to: check cashing, loans, utility
and other bill payment transactions, money order sales, wire transfer services, postage stamp
sales, and distribution of other financial services.
• Provide professional and courteous customer service at all times
Maintain, count, receive, balance and safeguard cash and other negotiable items according to
established policies and procedures to ensure validation of center assets
• Perform opening and closing procedures, including but not limited to: preparing bank deposits or
re-deposits, investigating and resolving report discrepancies, and verifying money in the cash
drawer and safe.
• Follow security and safety policies and procedures in order to maintain a safe working
environment; protects company assets and, most importantly, the employees.
Sears Hodlings 2013-2014
Appointment Specialist June 2013-March 2014
Responsible for developing Maintenance and Protection Agreement sales over the phone from leads
generated from customer database, where all customers solicited have existing relationships with Sears.
This position delivers the sales presentation with passion, commitment, courtesy and professionalism and
in conformance to policy and procedure.

2. • Contact and engage with a decision-maker, while applying skills in the area of communication,
customer service and problem solving.
• Delivered a sales presentation that is partially scripted and must adapt to change quickly during
interaction with clients.
• Offering the best value for the client in terms of price, discount, multiple and additional terms.
• Stresses features and benefits of the Sears Protection Agreement.
• Field questions and overcomes specific objections raised by clients during interactions.
• Correct client information on record when appropriate.
• Follows through and calls back per commitments, works with other team members to provide the
highest level of customer service and meets team goals.
• Complies with and adheres to selling policies, procedures and company ethics.
JP Morgan Chase 2011-2013
Relationship Banker I June 2011-January 2013
Creating an outstanding customer experience and helping the Branch meet sales objectives contributing
to the success of the firm. Assign portfolio options for the customers and proactively meet with them face
to face and over the phone to discover their financial needs and provide product and service
recommendations. Develop and cultivate existing customer relationships and extend additional feature
and benefits to fit lifestyle needs.
• Proactively seek ways to develop and expand customer relationships in order to contribute
towards the branch success
• Achieve sales and referral goals by developing a positive customer experience
• Aspire to deliver world class customer service
• Obtain new checking and business accounts
• Met or exceed assigned goals by the company.
• Use time wisely to make Rapid Response calls and follow up on business accounts during
downtime.
• Included mantra in every customer interaction.
• Empowered to take care of customer needs and resolve customer issues
• Portfolio planning
• Processing of Mortgage or Home Equity applications
• Actively participate in opportunities to expand knowledge, influencing and interpersonal skills
• Desire to maximize personal productivity through attention to detail, self-motivation, and
adaptability to achieve branch and personal goals.
EDUCATION
Midwood High School
High School Diploma Class of 2002
ASA Institute
Associates Degree in Accounting in 2011