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聽說領導一個(建築)設計公司有些小撇步… Tips For Leading A Design Firm 7/24 Roy Taipei
Source from GSDcourse: LEADING A DESIGN FIRM Brian Kenet Richard Jennings Thank You, Brian, Richard! © 2011 Richard W. Jennings, FAIA
GOOD DESIGN vs. EARNING MONEY?
有些事必須先知道… About the Business
YOU!
Cost of Design Ability to impact Cost & Function Design Effort/Effect Pre-Design Schematic Design Design Development Construction Documents Agency Permit / Bidding Construction
Cost of Design Ability to impact Cost & Function Traditional Design Effort/Effect Pre-Design Schematic Design Design Development Construction Documents Agency Permit / Bidding Construction
Cost of Design Ability to impact Cost & Function ? Traditional Design Effort/Effect Pre-Design Schematic Design Design Development Construction Documents Agency Permit / Bidding Construction
Cost of Design Ability to impact Cost & Function Integrated Project Delivery (IPD) Traditional Design Effort/Effect Pre-Design Schematic Design Design Development Construction Documents Agency Permit / Bidding Construction
SD 15% DD 20% CD 40% Bid 5% CA 20% Design Bid Build
SD+DD+CD 75% Bid 5% CA 20% Design Bid Build
Out of business every 6 months… Fee Time
Out of business every 6 months… Fee Market… Market… Market! Time
© 2011 Richard W. Jennings, FAIA
CLIENT 關於業主…
How do our clients think of us?
Source: 2007 AIA Client Perception Survey © 2011 Richard W. Jennings, FAIA
Source: 2007 AIA Client Perception Survey © 2011 Richard W. Jennings, FAIA
Source: 2007 AIA Client Perception Survey © 2011 Richard W. Jennings, FAIA
Source: 2007 AIA Client Perception Survey © 2011 Richard W. Jennings, FAIA
Source: 2007 AIA Client Perception Survey © 2011 Richard W. Jennings, FAIA
So You MUST: ,[object Object],- Understand client's NEEDS - Understand client's BUSINESS - Be a TEAM PLAYER - Be very good at COSTS AND BUDGETING - Manage your firm WELL, be ORGANIZED, be TIMELY - Be EASY to work with - See projects through CLIENT'S EYES - Be the BEST! - Create a MARKET PLAN
And to be DIFFERENT: ,[object Object],Lead and manage the whole process Ask what would you do if you were client? Help everyone on the team be success ,[object Object],Meeting notes, Memo, project notebooks, files, records... - Show up at every opportunity 	"80% of success is just showing up" - Woody Allen
MARKETING 關於行銷…
Marketing Tools?
Articles Direct Mail/Email Marketing Tools? Speeches Networking Small Seminars Community Activities Publicity Cold Calls Brochures/Websites
Most effective Small Seminars Speeches Articles Community Activities Networking Publicity Brochures/Websites Direct Mail/Email Cold Calls Less effective © 2011 Richard W. Jennings, FAIA
Tips for Marketing: -Get and stay close to clients who build -Pursue work from Repeat client -Best marketing is One-On-One - Work best when it's a Demonstration - Brochures and mass mailing DO NOT get jobs - Get the client to Talk to you about his/her needs  before you start "SELLING" -Market Plan! Executive Summary 	Goals of the Firm 	SWOT Analysis (Strength, Weakness, Opportunity, Threats) 	Market Trends 	Objectives and Strategy 	Action Plan
FINANCE 關於錢錢…
After all, it’s a BUSINESS…
WHY CARING MONEY? ,[object Object]
Do you want to be appropriately rewarded for your talent, skill, education?  Many design firms who do great work are weak from a financial perspective
Your clients are likely to be shrewd and savvy – so you should be too!
Managing a project to deliver on time and on budget and managing the finances of a firm are very similar tasks,[object Object],[object Object]
For Non-Specialist: ,[object Object],Know how your cash flows, know details of your expenses,
For Non-Specialist: ,[object Object],Know how your cash flows, know details of your expenses, and make arrangements,
For Non-Specialist: ,[object Object],Know how your cash flows, know details of your expenses, and make arrangements, and let your client know your financial concern if needed,
For Non-Specialist: ,[object Object],Know how your cash flows, know details of your expenses, and make arrangements, and let your client know your financial concern if needed, then you'll be surprised how they are willing to work with you,
For Non-Specialist: ,[object Object],Know how your cash flows, know details of your expenses, and make arrangements, and let your client know your financial concern if needed, then you'll be surprised how they are willing to work with you, After all... it's a business.
Richard的小故事
CULTURE 關於文化…
Personality is to people  is what Culture is to a firm
From some design firms' website: "Our culture is our brand. It differentiates us from the pack" "Our culture is a product of how we treat and respect each other..." "How we hold personal and professional satisfaction as priority..." "How we share and communicate, and how we encourage all to give back to our profession and the community..." "Recruitment of outstanding people is always our desire, retention of those people is our success." But, what do these statement really tell us about the firm?   Are they true or just words?
Roger Goldstein, FAIA Intentionally mixing teams from one project to the next is an integral part of his firm's culture. ...Encouraging a design team to "spend a few days developing a bunch of ideas that may or may not be workable" is not only intriguing for pushing the design envelope but contributes to a culture of innovation.
David Kelly, IDEO The brainstorming process - "enlightened trial and error" and "focused chaos" - is part of the IDEO culture... They don't get too attached to their first few design ideas...They know they will change and improve... The final design has benefits from a series of explorations and perspectives... The internal competitive environment can push outcomes to new heights...
Michael Ryan, EDI The physical environment of an office can reflect and influence its culture. Something as simple as a big open space-no special offices, no closed doors, and no cubicles-promotes an atmosphere of shared experience, mutual respect, and casual exchange...
Leader and New firms: - When you start a firm, there is no culture - Founders and leaders of design firms set the culture - Culture evolves as a firm succeeds and grows - Leaders must understand how to manage culture
Advice for Leaders: - Set a due, ask yourseld how well you can begin to understand the culture in which you are embeded. - If you are a leader of a design firm, everything you say, do and belive will affect the culture of the firm
Thank You!

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[設計跨界X分享會2011] Tips For Leading A Design Firm 聽說領導一間建築設計公司有些小撇步

  • 2. Source from GSDcourse: LEADING A DESIGN FIRM Brian Kenet Richard Jennings Thank You, Brian, Richard! © 2011 Richard W. Jennings, FAIA
  • 3. GOOD DESIGN vs. EARNING MONEY?
  • 6. Cost of Design Ability to impact Cost & Function Design Effort/Effect Pre-Design Schematic Design Design Development Construction Documents Agency Permit / Bidding Construction
  • 7. Cost of Design Ability to impact Cost & Function Traditional Design Effort/Effect Pre-Design Schematic Design Design Development Construction Documents Agency Permit / Bidding Construction
  • 8. Cost of Design Ability to impact Cost & Function ? Traditional Design Effort/Effect Pre-Design Schematic Design Design Development Construction Documents Agency Permit / Bidding Construction
  • 9. Cost of Design Ability to impact Cost & Function Integrated Project Delivery (IPD) Traditional Design Effort/Effect Pre-Design Schematic Design Design Development Construction Documents Agency Permit / Bidding Construction
  • 10. SD 15% DD 20% CD 40% Bid 5% CA 20% Design Bid Build
  • 11. SD+DD+CD 75% Bid 5% CA 20% Design Bid Build
  • 12. Out of business every 6 months… Fee Time
  • 13. Out of business every 6 months… Fee Market… Market… Market! Time
  • 14. © 2011 Richard W. Jennings, FAIA
  • 16. How do our clients think of us?
  • 17. Source: 2007 AIA Client Perception Survey © 2011 Richard W. Jennings, FAIA
  • 18. Source: 2007 AIA Client Perception Survey © 2011 Richard W. Jennings, FAIA
  • 19. Source: 2007 AIA Client Perception Survey © 2011 Richard W. Jennings, FAIA
  • 20. Source: 2007 AIA Client Perception Survey © 2011 Richard W. Jennings, FAIA
  • 21. Source: 2007 AIA Client Perception Survey © 2011 Richard W. Jennings, FAIA
  • 22.
  • 23.
  • 26. Articles Direct Mail/Email Marketing Tools? Speeches Networking Small Seminars Community Activities Publicity Cold Calls Brochures/Websites
  • 27. Most effective Small Seminars Speeches Articles Community Activities Networking Publicity Brochures/Websites Direct Mail/Email Cold Calls Less effective © 2011 Richard W. Jennings, FAIA
  • 28. Tips for Marketing: -Get and stay close to clients who build -Pursue work from Repeat client -Best marketing is One-On-One - Work best when it's a Demonstration - Brochures and mass mailing DO NOT get jobs - Get the client to Talk to you about his/her needs before you start "SELLING" -Market Plan! Executive Summary Goals of the Firm SWOT Analysis (Strength, Weakness, Opportunity, Threats) Market Trends Objectives and Strategy Action Plan
  • 30. After all, it’s a BUSINESS…
  • 31.
  • 32. Do you want to be appropriately rewarded for your talent, skill, education? Many design firms who do great work are weak from a financial perspective
  • 33. Your clients are likely to be shrewd and savvy – so you should be too!
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 42. Personality is to people is what Culture is to a firm
  • 43. From some design firms' website: "Our culture is our brand. It differentiates us from the pack" "Our culture is a product of how we treat and respect each other..." "How we hold personal and professional satisfaction as priority..." "How we share and communicate, and how we encourage all to give back to our profession and the community..." "Recruitment of outstanding people is always our desire, retention of those people is our success." But, what do these statement really tell us about the firm? Are they true or just words?
  • 44. Roger Goldstein, FAIA Intentionally mixing teams from one project to the next is an integral part of his firm's culture. ...Encouraging a design team to "spend a few days developing a bunch of ideas that may or may not be workable" is not only intriguing for pushing the design envelope but contributes to a culture of innovation.
  • 45. David Kelly, IDEO The brainstorming process - "enlightened trial and error" and "focused chaos" - is part of the IDEO culture... They don't get too attached to their first few design ideas...They know they will change and improve... The final design has benefits from a series of explorations and perspectives... The internal competitive environment can push outcomes to new heights...
  • 46. Michael Ryan, EDI The physical environment of an office can reflect and influence its culture. Something as simple as a big open space-no special offices, no closed doors, and no cubicles-promotes an atmosphere of shared experience, mutual respect, and casual exchange...
  • 47.
  • 48. Leader and New firms: - When you start a firm, there is no culture - Founders and leaders of design firms set the culture - Culture evolves as a firm succeeds and grows - Leaders must understand how to manage culture
  • 49. Advice for Leaders: - Set a due, ask yourseld how well you can begin to understand the culture in which you are embeded. - If you are a leader of a design firm, everything you say, do and belive will affect the culture of the firm