This presentation was made by salesforce.com, inc. (Release Readiness Team), and was modified by me for the use of Salesforce User Group knowledge share and for explaining what is coming in the next release (Winter16).

1. Winter ‘16 Release Overview
September 28, 2015

2. How to use this deck
Presentation Suggestions
 Order slides based on your customer’s needs
 Remove and/or add slides as needed from the Solution Overviews or Release Notes based on the customer's use of Salesforce
and what will be the most important to them
Have a pre-release org set up to demonstrate any features you want to show live
Give them a tour of the Release Readiness Community where they can do further research and connect to other customers
Give them a tour of the Known Issues site so they know how to follow Release Items
Items to check for review
• Link Custom Lookup Fields from Activities to Other Records
• Introducing the Lightning Service Console
• Group @Mentions on Records Create Group-Record Relationship
• Format Posts with Rich Text
• Mute Posts
• Display Similar Questions and Articles in Chatter Questions (Generally Available)
• Find Matching Records for Nicknames and Expanded Forms of Search Terms
• Auto-Completion for Standard Address Fields
• New Login Look and Feel
• Improved Security for Unwanted Login Attempts
• Track Geographic Location of User Logins in Personal Settings and User Details
• Automatically Get Geocode Information for Addresses (Available Soon) Remove before
presentation

3. Safe Harbor Statement
This document may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such risks or uncertainties materialize
or if any of the assumptions prove incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the
forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking statements, including:
any projections of product or service availability, customer growth, earnings, revenues, or other financial items; any statements regarding strategies or
plans of management for future operations; any statements concerning new, planned, or upgraded services or developments; statements about current
or future economic conditions; and any statements of belief.
The risks and uncertainties referred to above include - but are not limited to - risks associated with possible fluctuations in our financial and operating
results; our rate of growth; interruptions or delays in our service or our Web hosting; breaches of our security measures; the financial impact of any
previous and future acquisitions; the nature of our business model; our ability to continue to release, and gain customer acceptance of, new and
improved versions of our service; successful customer deployment and utilization of our existing and future services; competition; the emerging
markets in which we operate; our ability to hire, retain and motivate employees and manage our growth; changes in our customer base; technological
developments; regulatory developments; litigation related to intellectual property and other matters; and general developments in the economy,
financial markets, and credit markets.
Further information on these and other factors that could affect our financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other
filings we make with the Securities and Exchange Commission from time to time. These documents and others containing important disclosures are
available on the SEC Filings section of the Investor Information section of the salesforce.com website.
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.
Any unreleased services or features referenced on our website, press releases, presentations or public statements are not currently available and may
not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features
that are currently available.

4. Winter ‘16 Release Milestones*
Staggered Release
Friday, 10/9
(NA6, NA7, NA8, NA9, NA17,
NA18, NA22, NA28, NA29,
NA31, NA34, EU5)
Pre-Release
Sign-up
Thursday,
8/20
Staggered Release,
Friday 9/25
(NA1)
Sandbox Preview Window
Friday, 9/11
(CS3, CS4, CS7, CS9, CS11, CS12,
CS13, CS14, CS15, CS17, CS19,
CS20, CS21, CS23, CS25, CS26,
CS28, CS30, CS32 ,CS41, CS42,
CS44, CS45, CS51, CS80)
Saturday, 9/12
(CS5, CS31)
Aug Sept Oct
Preview Release
Notes 8/26
Staggered Release
Friday, 10/16
(EU0, EU1, EU2, EU3, EU4, CS81, NA0,
NA2, NA3, NA4, NA5, NA10, NA11,
NA12, NA13, NA14, NA15, NA16, NA19,
NA20, NA21, NA23, NA24, NA25, NA26,
NA27, NA41)
& Saturday, 10/17
(AP0, AP1, AP2, CS1, CS2, CS6, CS8,
CS10, CS16, CS18, CS22, CS24, CS33,
CS40, CS43)
Release Website
8/26
Release Readiness Live
Tuesday 10/6
Wednesday 10/7
Sandbox Cut-off Date
9/4
* All dates are subject to our Safe Harbor statement - http://sforce.co/1vpAYf0
** Check the Release Community group for updates - http://sforce.co/1dUdze4
Webinar:
Mastering Your
Releases, 9/3
Register here

5. Definitions of Release Types
Pilot: New feature or function available by
invitation-only to a limited set of customers.
The purpose is to gather feedback and
data on product functionality, scalability,
performance and usability, which will
influence the direction, continued
development, or roll out of the feature.
Beta: Minimum customer feature set made
available to a set of customers on an opt-in
basis, to gain early adoption and minor
feedback on product that the team will be
making minor, known enhancements to in
order for product to meet marketable feature
set. Must go GA within two releases.
GA: Marketable feature set ready for
all customer production use and all
functional, quality and performance
requirements are complete.
Developer Preview: Provide early testing
opportunities to Developer Edition orgs on
upcoming developer technologies. The
purpose is to solicit feedback for features
that are not ready for a production release
(Pilot, Beta, or GA). The Developer
Preview is not backwards compatible.

6. Join the Release Community!
Stay
informed,
collaborate,
get your
questions
answered!
Release Readiness Community
October 6 and 7— Release Readiness Live
www.salesforce.com/ReleaseReadiness

7. The Lightning Experience
A Whole New Sales Cloud,
A Whole New Way to Sell

8. The Lightning Experience
A Whole New Sales Cloud,
A Whole New Way to Sell

9. 50 New Screens
Optimized for Sales Productivity

10. Home
An intelligent way to start your day fast
Performance Chart
Track your performance to
target
Assistant
Customized to each sales
rep, to help you focus on
what’s important each day
Account Insights
Get insights and updates that
help you take action on your
top accounts

11. Account Insights on Home and Accounts
Instant Access to Relevant News Articles
Account Insights
based on your
Salesforce Tasks,
Events, and recently
viewed Accounts
and Opportunities
Account
Insights on the
Account you are
viewing
View a list of
articles ranked
according to
relevance

12. Contact Object
Find what reps need at a glance
Related Lists in wide
view
Twitter card
Composer in narrow
view
Highlight panel

13. Social Contacts, Accounts and Leads
At a glance access to updates for accounts, contacts, and leads.
Twitter Profile
Twitter Image
People followed in
common
Change
Association,
Remove
Association,
and Log out

14. List Views
See your data your way, with easy filters and visualization tools
List View Charts
Visualize your lists on the fly with
a bar or donut chart
Filters
Anyone can add or edit a filter
with a simple, visual interface
Type-Ahead Search
Find any list view with an easy
type-ahead search feature

15. Dashboards
Visualize your data with beautiful charts and a flexible layout
Spanning columns
Give a chart the space it needs to
show the right data
Flexible Layout
Add more components in a row
with more columns available
Easy Filters
Add filters with a simple, visual
interface

16. Reports and Dashboards Home
Navigation Views to help
users find their
reports/dashboards quickly
Lists that help users find
their reports/dashboards
faster
Reports and Dashboards
now have their own home
for easier access
Find Reports/Dashboards
that YOU created

17. Dashboard Builder and Run Page
New dashboard grid.
Allows up to 9 columns
Drag and drop
components
New and appealing Charts

18. Reports Run Page
Metrics visible without the
need to scroll down
New groupings format
Customize chart and filter
properties while on Run
Page
Customize chart and
filter’s properties without
leaving Run Page

19. Reports Run Page (Continued)
Introducing new Locked
Filters on the familiar
Report Builder
Interactive Filter Panel for quick
filtering. No need to navigate to
Report Builder

20. Pipeline Board
A powerful way to visualize and work your pipeline
Visualize Your Pipeline
See your opportunities organized
by stage, with subtotals up top
Drag and Drop
Move deals between stages with
click and drag
Alerts
Get smart alerts prompting you to
take action on deals that need
your attention

21. New Pipeline Board view on Opportunity
Toggle
between grid
and board view
Customize your
list
Sum of all
Opportunities
in this stage
Alert Sales Rep
when
Opportunity
needs attention

22. Opportunity Workspace
Action-oriented workspace to work your deals in flight
Sales Path
Customizable guidance to support
your sales process
Composer
Create records with ease
Quick View
Hover over links to view details
without ever leaving the page
Highlights Panel
See important information at a glance

23. Sales Path
Close Deals Faster with Sales Path
Customizable
Add your statuses and stages for
leads and opportunities
Guidance for Success
Provide coaching in context at
each step in the sales process,
including helpful scripts,
questions to ask, and tips
Key Fields
Present important details up top,
with the ability to edit
Capture key opportunity
information at every stage
of the sales process.
Provide relevant content to
help reps focus on best
practices.
Customize Sales Path to
support your sales process

24. Lead Workspace
Drive Process, Productivity, and Collaboration
Publisher to manage
tasks, calls, events, and
email
Sales Path for leads
Updated notes experience
Updated files experience
Link a Twitter profile to boost
connections with prospects

25. Notes
Take detailed notes and relate them to multiple records
Autosave
Never lose a detail while you
compose your thoughts
Rich Text
Add bullets, numbered lists, or
text formatting to organize your
content for easy reference
Relate to Multiple Records
Relate a single note to an
account, contact, opportunity,
and more

26. Notes Home
Navigate to Notes
home from the
navigation menu
See text preview in
the note list
Keep the note private or
relate it to one or multiple
Salesforce records
Include rich text
in your note
Search your note
by title or content
Auto-save your work.
No save button!

27. Notes from Record Home
Drill in to see all
notes related to the
record
See text preview in
the notes related list
Search your note
by title or content
Auto-save your work.
No save button!
Include rich text
in your note
Relate the same note to
more Salesforce records
Notes Related List
Notes Editor

28. Composer
Take action fast on any record
New Task
Make a follow-up task on the fly
New Event
Quickly create a meeting request
Email
Compose and send an email, with
rich text formatting, attachments,
templates, and more

29. Email Composer
Sending an email is a standard Activity for Contacts, Leads, Accounts, and
Opportunities
Contact/Lead is populated
by default
Select from
Contact/Lead/User
suggestions, or enter
custom email address
Compose email body using
rich text, including
hyperlinks
Insert merge fields
Preview email body
before sending
Attach files or select from
Salesforce Files

30. Email Templates
Creating templates is as easy as writing an email. Finding an email is even easier!
One-click access to Insert
or Save a Template
Compose your email,
save it as a Template
Search for Templates
3 Lists - My Templates,
All Templates, Sample
Templates (My Templates
is the default)

31. Tasks
View and update all your tasks from one place
Tasks
Access your tasks from a
convenient Tasks page right from
the navigation menu
Master-Detail
See your complete task list, and
drill into any task, side-by-side
Actions
Edit a task, add comments, and
change priority, status, and more

32. Task List
List of tasks
Details about the selected
task

33. Tasks
Access your tasks from a
convenient Tasks page right from
the navigation menu
Master-Detail
See your complete task list, and
drill into any task, side-by-side
Actions
Edit a task, add comments, and
change priority, status, and more
Activity Timeline
Publisher actions:
Log a Call, New Task,
New Event, Email
Next Steps. Formerly
known as Open
Activities
Past Activities. Formerly
known as Activity History.

34. Search
Find what you’re looking for fast
Recent Items
Drop-down list of your recently-
viewed items
Type-Ahead Search
Potential matches for your search
suggested as you type
Frequently-Used Objects
Search results show your most
frequently used objects and top
results at the top

35. Lightning Experience and Salesforce Classic
Both experiences are available for customers to use
Lightning Experience Salesforce Classic
• The user experience immediately predating Lightning Experience is Salesforce Classic.
• Features not yet supported in Lightning Experience are available in Salesforce Classic.
• If you’re not ready to migrate all users to Lightning Experience, you can use both Lightning
Experience and Salesforce Classic.

36. Switching Between Interfaces is Easy
Any user can switch between interfaces on demand

37. Salesforce
Basics
App
Customization
Admin Trail: Starting with Lightning Experience
Lightning
Experience
Basics
Lightning
Experience
Features
Admin Trail: Migrating to Lightning Experience
App
Customization
Lite
Lighting
Experience
Rollout
Lighting
Experience
Rollout
Lightning
Experience
Basics
Lightning
Components
Lightning
Design
System
Lightning
Experience
Development
Visualforce &
Lightning
Salesforce
User Basics
Sales Rep Trail: Lightning Experience
Salesforce
User Tour
Developer Trail: Lightning Experience
Trailhead is THE place to learn Lightning Experience

38. Other Sales Cloud features

39. Other Sales Cloud features
 Exchange Sync
 Data.com Prospector
 Work.com Goals and Coaching

40. Exchange Sync

41. Users work every day in their favorite
Contact and Calendar apps
Contacts and Meetings are also
stored in Salesforce
Introducing Exchange Sync
Enables any Exchange-connected app to sync with Salesforce
Two-way sync

42. How it works:
Server-to-server

43. Server-based sync engine benefits
• Server-to-server sync —
runs in the background,
always working
• Any device — Windows,
Mac, iOS, Android
• Easy on IT — nothing to
install, central management

44. Set up sync directions, behaviors, and filters for different user populations
Sales Manager wants a record in
Salesforce of Sales Reps’ customer
meetings (events)
Meeting Scheduler wants to set up
events in Salesforce and have them
appear in Sales Reps’ Outlook
Sales Rep needs customer contact info
available outside of Salesforce
IT Professional needs to enable a sync
technology for a diverse set of devices
and OS’s
Exchange Sync Configurations

45. Data.com

46. Data.com Prospector: Company Hierarchy (open beta)
Visual representation of a
company’s full hierarchy -
branches, subsidiaries and
divisions
Accounts already in Salesforce
are marked with an indicator and
an owner, so user can quickly
identify white-space
User can control how
deep they need to go in
the hierarchy

47. Other enhancements this release
Expanded coverage for Hoovers firmographic fields
• With expanded coverage on fields such as revenue and employee growth, users can prep for calls for millions of more
companies using Prospecting Insights.
Added SIC 8 digit code
• Enables identification of a line of operations for a business at the most specific level for more precise reporting; available for
Premium customers
A select set of Hoovers firmographic fields will now get persisted on import for
enhanced reporting
• Premium customers will have access to it automatically within the DandBCompany object
• Corp + Premium customers may customize their field mapping preferences to map a select set of attributes to the Account
Object
Additional fields accessible via Data.com Search API response

48. Work.com

49. Work.com
 Thanks, Rewards and Skills
 Work.com Goals
 Coaching

50. Thanks - Link directly to Chatter Post

51. Dynamic Access List
Access related list
will only be visible
if you are the
badge owner or if
you have access
to give this badge.

52. Deleting Thanks
Step 1: Delete
Chatter Post
Step 2: Go to
Badge Details
Step 3: Go to
Badge Received
Step 4: Go to
Source
Step 5: Delete

53. Manager Group Access for Coaching
Coaching spaces can
be easily shared with
the manager hierarchy,
making it easy to get
the right level of
visibility
Get insights into who’s
coaching, who’s not
coaching and how
coaching correlates to
performance

54. Manager Group Access for Goals
Goals and Metrics can
be easily shared with
the manager hierarchy,
making it easy to get
the right level of
visibility
Get insights into who’s
coaching, who’s not
coaching and how
coaching correlates to
performance

55. Sales Console Support
Quickly access
Coaching from Sales
Console
Quickly access Goals
and Metrics from Sales
Console

56. Service Cloud Enhancements

57. Service Cloud Enhancements
 Salesforce Console for Service
 Case Feed Enhancements
 Other Case related enhancements
 Live Agent
 Service Communities
 Knowledge
 Social Customer Service
Service Cloud Enhancements – Release Notes

58. Salesforce Console Enhancements

59. Winter ‘16 sees a brand new Console, refreshed and
modernized.
We have focused on the look and feel of the Console to give a consistent experience, normalizing fonts,
action buttons, colors and even borders. In addition, icons have been updated to the latest styles.

60. NEW! Sidebar Components: Background
updates to light grey so user focus is on
the record.
NEW! Footer: Font and icon
updates.
NEW! Sidebar Components: Font, header,
title, actions and icons consistency.
NEW! Updated icons! The
Console now uses Salesforce
Lightning icons.

61. NEW! Uniform component title headers.
NEW! Focused Primary tab is
defined extremely clearly with
contrasting white background
color. Individual tabs separated by
high contrast borders.
NEW! Uniform action region for
actions, drop downs, info bubbles,
links etc.

62. Subtabs keep existing selected and
focused states so there’s no
conflict with primary tabs.

63. NEW! Salesforce Lightning Header. This
is the same header as the new
Salesforce Lightning experience.
NEW! Search has moved to
center justified search box.
NEW! Header text is now
replaced by icons.

64. Sample branded Console
Custom header logo, custom header, primary tab and footer
color.

65. NEW! Search and Quick Create Lookup
Component. Create contacts, accounts etc
directly from Case.
NEW! The Knowledge One
component is now rendered as a
standard component! That means
like other standard component it
loads fast and is responsive. It
automatically sizes itself hides
itself based on available real estate.
NEW! Quick Create Lookup Component.
Create contacts, accounts etc directly
from Case.

66. NEW! All new list view look and
feel. Better spacing, better
padding.
NEW! Icon based edit and delete
actions. Additional column for
bulk macro results when enabled.
List view retains all the
functionality of the existing list
view.

67. NEW! The new list view is responsive, which
means that it looks great in both a full screen
and pinned view.

68. NEW! Text in row 1 of a pinned list
record now wraps to up to 3 lines.
In this example you can see the
case subject wraps to a second
line so the user can see the full
subject.
NEW! List view in pinned mode
now wraps content. First column
gets its own full row. Subsequent
columns aligned in row 2.

69. Ability to quickly navigate in
pinned mode retained.
NEW! List view buttons now wrap
and align responsively to make
best use of real estate in pinned
mode.
List views presented as top item in
pinned mode (“All Cases” shown
here)

70. NEW! Edit and delete icons
available on hover over list view
record.

71. NEW! Zoom on pinned list!

72. Zoomed list view lets you quickly
view your list view full screen and
more detail quickly. Previously you
had to close all your tabs to get
back this view.
New! Just clicking on any item in
zoomed list view mode breaks you
out of zoom.
New! Ctrl + clicking on any item
let’s you stay in zoomed mode and
keep opening other items!

73. Case Feed Enhancements

74. New Feed based Layout
If one unique field
is displayed in the
Highlight panel,
it’s rendered
bigger
Simple orange
icon for externally
visible feed itemsNew inline Feed
Filters
New publisher
Icon style

75. Search, Create, Update from the Sidebar
Search, Create or
Update any Case
lookup from the
Sidebar

76. Create
If the contact isn’t
in the list, clicking
“New Contact” will
display a New form
in the Sidebar.
It’s also possible to
create a new
Contact from the
Search drop down

77. Enhanced case feed filters
Filters can be
displayed in line under
the publisher actions
the filter labels are
always visible so the
agent is one click
away to switch context
and find relevant items

78. Customize the filtering experience
Filter on Feed item
visibility - What the
customer can see vs
what other agents see
Filter on any Case
child (standard or
custom)
Group multiple
communication
channels in one filter
Define your own filter
labels and filter
criterias

79. Other Case Enhancements

80. New attachments capabilities from the Email publisher
Use Attachments

81. File Widget Drag and Drop
Drag a file from the File
Widget
Drop it into the Email
Publisher

82. New feed based layout on Assets
Quick actions and
Global actions are
available in the
publishers.

83. Case has its own UI in Lightning Experience
Feed items are
displayed right
below the
publishers
actions
Detail page is
displayed in the
right sidebar
Feed is displayed
first, with access
to the publisher
actions defined in
the Case page
layouts

84. Service Cloud Live Agent

85. Live Agent Enhancements
 Block Sensitive Data in Chats
 Let Agents Raise a Flag for Help
 Empower Your Supervisors to Assign Skills to Agents
 Extreme Makeover II: Live Agent Edition
 Time Customers Out After a Period of Inactivity
 See IDs of Attached Records in Your Post-Chat Data
Live Agent Enhancements – Release Notes

86. Sensitive Data Handling
Prevent sensitive data from being exchanged and stored in chats
Block specific patterns, such as credit cards, Social Security,
phone and account numbers, or even profanity.
Remove the text or remove/replace it with preferred
characters
Block the text from agents, supervisors, customers, or all the
above

87. Let agents raise a virtual “flag” for Supervisors
from active chats
Supervisors alerted on the Live Agent
Supervisor Panel and can immediately monitor
and whisper on the chats
Either the agent or the supervisor can “lower”
the flag when the issue is resolved.
Help your agents get the help they need
Raise Flag for Supervisor Assistance
Agent Raise Flag:
signal for supervisor
attention while chatting
Supervisors: view
flags and can monitor /
whisper to agents

88. Modernized Customer Chat Experience
Brand new look-and-feel for your out-of-the-box customer experience
Participants’ names are bolded and repeat only when the “speaker”
changes
Agent responses align left, and customer responses align right, to
better represent a dialog between the parties
Different background colors help distinguish who said what (blue =
agent; white = customer)
Save and End Chat buttons have more prominent locations
Timestamps added.

89. Automatic Customer Time-Out
Don’t leave your agents hanging and save time
Automatically end chats when customers don’t message
or respond
Specify how long to wait before warning and timing the
customer chat out
Includes a countdown timer to set customer expectations

90. Example in Action
Configurations
Automatic Customer Time-Out Example
Setting Explanation Example
Enable Customer Time-Out Turn on the time-out for the button/invite
Customer Time-Out Warning When to warn before timing out At 120 seconds, display and warn the customer the chat will end if they don’t respond
Customer Time-Out When the chat will time-out and end At 180 seconds, end the chat
120 seconds after not getting a
message from the customer, the time-
out warning appears
Customer gets a countdown timer that
pulsates and the window title changes
Chat ends and customer is presented
with a message that it timed out

91. What else is new in Live Agent:
Attached Record Ids Added to Post Chat Data
Post-chat lets you share information with customers at the end of a chat. For example, you can direct
customers to another web page, or forward them to a survey about their chat experience
Post-chat data has always included details about the chat and now includes the IDs of the Salesforce
records attached to the chat, such as the case, contact or lead
Permission to Assign Skills to Users
Empower operational staff, not just administrators, to adjust skill assignments.
Once upon a time, assigning skills to your agents required a middleman: your administrator. But no
more. We’ve added a permission, “Assign Live Agent Skills to Users,” that can give this power to
directly to your supervisors (or anyone else who needs it). Users with the perm have access to Setup >
Customize > Live Agent > Skills and can update the assigned profiles or users under each skill

92. Service Communities

93. Next generation Self-Service Enhancements
 Customizable Templates
 Article voting
 Multilingual Support
Service Communities – Release Notes

94. Customizable Templates
Drag and drop with custom components now supported in the Community Builder
Library of
components
to add to
page
Drag and drop
components onto the
page from the library
Create a new page with a
layout of your choice
Build or download custom
lightning components to
add to the template
Change component
attributes on the right
panel
Koa Template Napili Template

95. Article Voting
Improve your knowledge base with feedback from the community
Community users can
now give thumbs
up/down on articles
NOTE: Article voting is only available to
logged in community users, not guests.
User votes are stored
and reportable in
Salesforce

96. Multilingual Support
Customers can now support a multilingual site and knowledge base
NOTE: Available languages can be set up in the
community builder. Label translations can also be
uploaded there for desired languages.
Guest users can choose
their language from a
picker showing the site’s
supported languages.
The default language will be set
based on the browser language on
first visit and based on cookies for
subsequent visits.

97. Knowledge

98. Knowledge Enhancements
 Solve cases faster with Knowledge in the Salesforce1 Mobile App
 Reports and Lists of Knowledge Users
 Article URLs for Communities in the Salesforce Console Case Feed
 Thumbs Up or Down Ratings Count in Your Vote reports
 Improved Performance for Knowledge One in the Salesforce Console
Knowledge – Release Notes

99. Key Capabilities
Knowledge Articles GA in Salesforce1 hybrid mobile phone apps (Android & iOS)

100. Key Capabilities
Knowledge Articles GA in Salesforce1 hybrid mobile phone apps (Android & iOS)

101. Key Capabilities
Report on (or create lists of) users with Knowledge User selected in their profile
“Knowledge User”
can be used to
filter a user report
and/or can be
displayed in the
report.

102. Key Capabilities
Insert Community URLs for Articles in Case Publishers in Console
When selected from the
action, this link will take the
user to the Article in the
related Community rather
than in the internal org
record for the Article.

103. Key Capabilities
Thumbs up/down article rating counts in VoteStat report
Vote Counts: Previously this report only
showed counts for stars (1 - 5). However,
now, if the Org has switched to Thumbs
up / Thumbs down ratings, they will see
vote counts for Thumbs up and Thumbs
Down in this report.

104. Social Customer Service

105. Social Customer Service Enhancements
 Approve Social Posts Before they are Public
 Default Response Handle
Social Customer Service – Release Notes

106. Social Post Approvals - Agent’s point-of-view
Submit your posts to your supervisor and see approval status in the case feed
1. Draft 2. Pending
The green Tweet/Post button
is renamed Submit for
Approval if you’re required
to get posts approved
A colored bar in the
case feed clearly
indicates the post’s
stage within the
approval process
When a post is
approved, it is
automatically
published to the
social network
3. Approved

107. Social Post Approvals - Administrator Setup point-of-view
Build approval processes for social posts and define which users require approvals
1. Activate the
feature
2. Build social post approval process
3. Assign permission set to users

108. Social Post Approvals - Social Care Supervisor’s point-of-view
Approve or reject posts individually or from a list of social posts. A variety of methods
are available.

109. Default Response Handle
Choose which managed social account will be the default author for replies

110. Community Cloud

111.  Community Builder
 Moderation Enhancements
 Community Management and Insights
Communities Enhancements

112. Community Builder Extensibility
Drag & Drop components, including custom Lightning Components, to build pages
3a. select from
standard components
3b. Build your own custom
Lightning components or reuse
Partner built components
3. Add Lightning
Components to build your
page
2. Intuitively drag & drop
components onto page
regions
1. Create New Page

113. Community Builder Extensibility
Customize Napili Template Navigation with Salesforce Objects, Internal Site Pages, External Links, Topics & Custom Header
Add new Menu Tab
here and then
customize on the
right side
Makes pages available to
public, unauthenticated
users and web searches
Each step in configuring
the Navigation is scoped
by the previous choice
Navigation bar can
contain up to 20 tabs
Add custom Header
Component: community
part of website navigation

114. Community Builder - Page Management
Override and manage pages for Records, Lists, Home and more
New Page
Management option
for designers
Manage all standard and
custom pages

115. Admins can customize the navigation menu beyond topics
Napili Template Extensibility (end-user)
Ability to expose
standard objects
(Accounts,
Contacts, Cases,
Tasks & Events) and
Custom Objects
Ability to add tabs that
link to pages in the
template or external links

116. Users can access object list views*
Napili Template Extensibility (end-user)
Users can view standard list views and
custom list views shared with them
Users can view their records and
go into the record detail view
User can create a new record
with the right permissions
(supports record type)
*limited to accounts, contacts, custom objects and cases

117. Users can view record detailed pages and collaborate on records*
Napili Template Extensibility (end-user)
Record headline
Record detail view Related list
Chatter publisher
(text/content post) and feed
for record collaboration
Record detail page
determined by the
page layout
*limited to accounts, contacts, custom objects and cases

118. Moderators can create keyword lists in seconds
Community Moderation
Moderators can create
criteria (keywords list)
for different purposes

119. Moderators can create moderation rules to block, replace, or flag user content
Community Moderation
Moderator can create
multiple rules to moderate
user-generated content
Moderator can add
multiple criteria
When a matching keyword is found,
one can block the contribution (user
message customizable), replace the
keyword with “*”, or flag the post
Rule can be active or
inactive

120. Article Management
Community managers can add topics to any article
New “Article
Management” page
Click on the pencil icon
to see article details and
manage the topics on the
article
Select data categories to
filter articles

121. Admin can install the Communities package to get OOTB insights and dashboards
New Communities Package
Admin need to install the Winter’16 version of
the Communities Dashboard package to get
Insights reports and the new dashboards
Insights report folders
OOTB Insights reports
installed with the package
New row in dashboard
settings to setup the console
home dashboard

122. OOTB Insights pages
installed by the package
Moderators get a health dashboard on the console home page
Console Dashboards
Dashboard installed
by package
One-click to update
the dashboard (title,
metrics, charts)
View into Community
health metrics
View into Community
trending charts
(adoption, engagement)

123. Insight let community managers monitor recent activity from the console
Community Insights
Click to view the
member profile
Each insight page
comes with a set of pre-
built insight reports
View adoption and
engagement metrics
OOTB Insights pages
installed by the package

124. Insight are easy to setup and each report can be customized in one-click!
Community Insights (cont’d)
Admin simply needs to
map the insight page to
a report folder to expose
all insights reports
Admins can add,
remove, or update
Insights mapping from
the settings page
Moderators can edit the
insight report in one click
to add/remove a column
or update the report filterThe package installs 6
Insights pages and reports

125. Chatter

126.  New Groups user Interface in Lightning Experience
 Profiles in Lightening Experience
 Rich text Feed posts
 @mentioning Groups on Records
 Redesigned Email Notifications
Chatter Enhancements

127. Groups in Lightning Experience
A clean, elegant new look
for Chatter groups in
Lightning Experience.
A distinctive banner
indicates each type of
group.

128. Profiles in Lightning Experience
A clean, elegant
new look for
Profiles in Lightning
Experience.
Simply click the
“User Detail” button
on a profile to
access the User
Record.

129. Rich Text Feed Posts via UI & API
Rich Text posts in Winter ‘16
support the following features:
1. Bold
2. Italics
3. Underline
4. Strikethrough
5. Numbered Lists
6. Bulleted Lists
7. Remove Formatting
8. Editing
9. Topics
10. At mentions

130. @ Mention Group on Records
If you @mention a group from
the feed on a record, the
record will show up in a
related list on the group.
This makes it extremely easy
to use a group to collaborate
on one or more records. The
group also shows up on the
record as well on the groups
card.

131. Files

132.  Reinvented Files in Lightning Experience
 Dramatically increased speed and quality of the file pre-viewer
 Files Connect in Communities
 Freeze Resharing
Files Enhancements

133. Connected, Compelling & Completely Unified Files Experience in
Lightning
File Home
Central place where users can
find and get access to all their
files. Views included in the Winter
16 release include “Recently
Viewed”, “Owned by Me”, “Shared
with Me” and “Recent”.
Files Detail Page
A details page which admins can
configure in terms of page layout
and where users can learn more
about any particular file

134. File Preview Player
Enjoy Fast, Beautiful File Previews
Quick Access to Download, Upload New Version, Delete, and
File Details
Crystal-Clear Render Quality
Page or Scroll Continuously Through Documents
HTML 5 based. SVG Previews. No more Adobe Flash

135. Files Connect in Communities
Collaborate on external files with customers & partners

136. Freeze Resharing
All users can see
frozen status if a
file is frozen. File
Owners can share
frozen files

137. Salesforce App Cloud
Note: For a comprehensive review of developer features, please go to
https://developer.salesforce.com/releases/release/Winter16

138. Authentication

139. New Login Experience
New Login screen
New User switcher
Link your salesforce
account with a 3rd party
auth. provider
Change password

140. Lightning App Launcher
● Maintains consistent
Lightning feel
● Enables drag and drop
functionality
● Enables search for
connected apps

141. Setup
● Enables easy drag
and drop of connected
apps
● Enables admin one-
click visibility of
connected apps for
users

142. Lightning Connect

143. Key Capabilities - CRUD
External Records
can be created in
Salesforce UI
External Records
can be updated in
Salesforce UI
External Records
can be deleted in
Salesforce UI

144. Key Capabilities – Odata 4.0 Support
Odata 4.0 support will
allow customers to use
Lightning Connect to
consume data
published by Odata 4.0
data sources

145. Platform Encryption
Encrypt Sensitive Data while Preserving Platform Functionality

146. Key Capabilities
Turn encryption on custom field types,
declaratively or via the MDAPI
While data is strongly encrypted
at rest, field length is not affected
Files and Attachments can be encrypted
while at rest in just one-click
Manage organization encryption keys declaratively
via the Setup UI or API, including Generate, Rotate,
Export, re-Import and Destroy Keys
Text
Text Area
Text Area (Long)
Email
Phone
URL
Turn encryption on standard fields,
declaratively or via the MDAPI
• Group encrypted fields in
Reports
• Search encrypted data
via S1 mobile devices
• S1 Related lists
functionality is restored

147. Classic Encrypted Custom Fields vs. Platform Encryption
On the Account object, you can encrypt the Account Name field.
On the Contact object, you can encrypt Email, Fax, Home Phone,
Mailing Address (Mailing Street and Mailing City), Mobile, Name
(First Name, Middle Name, and Last Name), Other Phone, and
Phone fields.
On the Case object, you can encrypt the Subject and Description
fields as well as the Case Comments Body field.
REFERENCE: Check out the
Comparison article on Help
&Training

148. Thank you