1. Roxanne M. Butler
23 First Avenue, Lake Pleasant,MA 01347
Phone: (954) 649-0348 E-mail: roxyb3372@gmail.com
Career Focus
I am a well-qualified Business Administration and Production Management Professional with exceptional
communication, organizational, and TEAM-building skills and over 25 years of experience. I have a strong ability
to work independently or within teams and multi-task projects under strict deadlines. I am seeking a position with
an organization that is focused on providing superior services to its customers and staff.
Highlights
 Operations Management
 Project Management
 Production Management
 Standard Operating Procedures
 Time Management
 Customer Service
 Team Building
 Microsoft Office Proficient
 Expense Control
 Safety and OSHA Compliance
 Payroll
 Accounts Payable/Receivable
 Bookkeeping and Bank Reconciliations
 Benefits Administration
Experience
The Blake Group South Windsor, CT 2014 – Present
Production Manager
 Accomplish manufacturing staff results by communicating job expectations; planning, monitoring, and
appraising job results; coaching, counseling, and disciplining employees; initiate coordinating, and
enforcing systems, policies, and procedures.
 Create work orders for the branches/divisions and distribute work orders to the warehouse staff based on
transfer requests from branches/divisions.
 Complete production plan by scheduling and assigning personnel; accomplish work results; establish
priorities; monitor progress; revise schedules; resolve problems; report results of the processing flow on
shift production summaries.
 Coordinate shipments for internal sales staff with common carriers.
 Maintain safe and clean work environment by educating and directing personnel on the use of all control
points, equipment, and resources; maintain compliance with established policies and procedures.
 Work with Division Managers and sales staff with regards to status of work orders, ship dates, and
backorders.
 Coordinate shipping of completed transfers with central distribution.
 Receive and test water samples then distribute results to branches.
 Transfer parts from central distribution for stock replenishment and vendor re-order planning.
 Monthly cycle counts and annual inventory.
Turbosteam, LLC Turners Falls, MA 2011 – 2013
Project Expediter
 Updated bills of materials to reflect accurate lead times and pricing; verified equipment lead times based
on established bill of material to ensure that all materials were received within the fabrication schedule
time-frame.
 Sent purchase orders to vendors and monitored shipping and receiving of orders.
 Communicated with Project Engineers and Managers any changes to parts and equipment delivery or
prices which would affect budget, cash flow, or overall project schedules.
 Coordinated all outgoing shipments including LTL, FTL, overweight & over-dimensional loads via common
carrier, UPS and FedEx.
 Maintained document control for Operations Group and Engineering Department.
 Managed projects and served as primary liaison between client and electrical & mechanical engineers,
project managers, and field service technicians to ensure clarity of goals and quality, and adherence to
deadlines.
 Assisted in the development and implementation of a Customer Account Management Program;
researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
 Increased office organization by developing more efficient filing system and customer database protocols .

2. Clinical & Support Options Greenfield, MA 2010 - 2011
Billing & Credentialing Specialist
 Researched Mental Health & Substance Abuse insurance claim denials; Worked with Commercial and
Medicare/Medicaid insurance companies to resolve denied claim issues; Reprocessed claims; prepared
appeal letters for denied claims.
 Posted payments received from commercial and Medicare/Medicaid insurance companies and private-pay
clients to patient accounts; prepared statements of account for clients; Responded to client inquiries
regarding their accounts.
 Worked with commercial insurance companies and Medicare/Medicaid to have clinicians on staff
credentialed for billing purposes.
First Data Global Leasing Coral Springs, FL 2008-2010
Asset Recovery Administrator
 Liaison to outside collection agencies - duties included responding to agency inquiries, updating agencies
on all direct payments received on collection accounts, requested and supplied documentation requests to
agencies.
 Responded to merchant inquiries regarding charged off accounts or accounts that have been placed with
outside agencies for collection. Prepared buy-out quotes, credit card authorization forms, settlement
letters, letters of satisfaction, and responded to letters of dispute from merchants.
 Processed all credit card payments received by merchants; processed void checks for ACH.
 Reviewed reports on related accounts for possible diversion, new bank information, new contact
information and attempt to collect on the accounts; prepared files for legal recourse.
Danella National, Inc. Fort Lauderdale, FL 2005-2008
Human Resources and Benefits Coordinator (05/07 - 04-08)
 Reconciled and processed health insurance, Aflac, and Ceridian/CobraServe invoices for payment.
 Enrolled new hires in health and dental insurance programs using online services through Cigna;
processed terminated employees documentation for Cobra notification with Ceridian.
 Maintained confidential and accurate employee benefit files as required by HIPPA and Government
regulations.
 Processed and enforced Child Support documentation.
 Assisted employees with resolving any problems or questions that applied to their benefits.
 Entered all employee vital information and benefit information into Staff Files software program.
Accounts Payable (09/05 - 05/07)
 Prepared purchase orders for material, parts, equipment, and tools; verified vendor invoices and process
for payment; reconciled monthly vendor statements; Maintained vendor files.
 Managed administrative staff at remote locations; traveled to remote locations as required to train new
hires on company policies, procedures, job duties and/or review administrative staff performance.
 Processed payments for rent and utilities of remote location crew housing; Maintained log of employees
residing in housing and obtained written acknowledgement from employees of housing rules, regulations,
and violation consequences.
 Reconciled Corporate credit card statements for Project Managers and Foremen, and processed for
payment; performed routine analysis of spending to ensure that corporate cards and petty cash
expenditures were legitimate and necessary; Processed expense reports for Project Managers and
Foremen.
 Assisted Safety Department with the implementation of Simply Safety software by entering all employee
vital statistics, certifications, training requirements, and completed training.
 Assisted Equipment department with processing fuel purchase invoices, Fleet Services account invoices,
fleet Sunpass invoices, and FleetHawk GPS invoices; Assisted with equipment inventory and inspections
while traveling to remote locations for staff training.
 Researched and resolved billing problems that had been previously missed.
 Received merit raises for strong attention to detail, exemplary customer service and team-player attitude.

3. Recovery First, Inc. Oakland Park, FL 2004-2005
Billing & Collections Manager
 Performed daily and weekly billing for Residential, Partial Hospitalization and Intensive Outpatient levels of
care for mental health and substance abuse treatment; informed new patients of how their insurance
benefits apply to their treatment; Set up appropriate payment plans with patients for their co-insurances
and deductibles; Maintained logs of, and followed-up with promissory notes and payment plans for
discharged patients.
 Made daily collections calls to insurance companies and self-paying clients; Prepared appeals for denied
claims and followed-up accordingly; Created a spreadsheet to detail all collections calls made and the
disposition of each to ensure that upper management was informed of the status of all outstanding claims.
 Entered new patient information into MediSoft; posted all payments to the appropriate client account(s);
determined which client accounts were uncollectible and forwarded to collections agencies for further
recourse.
 Maintained all AR/AP files and confidential patient financial files; Assisted Operations Director with Human
Resource duties including: preparation of all new-hire packets; advising new-hires of information regarding
their position, benefits, payroll, and vacation policies; set appointments for pre-employment drug screens;
completed online background checks.
 Provided weekly, monthly, and quarterly reports of customer accounts receivables.
Military Service
B Co., 502nd Military Intelligence Battalion Fort Lewis, WA 1990-1992
PFC, 74-C Tactical Telecommunications Center Operator
**Top Secret Special Background Investigation Clearance (expired) Honorable Discharge
Education
Sheridan Technical Center Hollywood, FL 2002-2003
Massage Therapy Completed Course 3/03 Passed National/State Certification Exam 8/03
Turners Falls High School Montague, MA 1986-1989
General Studies Graduated 1989
References
Professional:
Kimberly Garcia Division Manager, The Blake Group (413) 687-3413
Ann Oden Director of Operations, Danella National, Inc. (850) 526-3470
Maureen Hertz Billing/Collections Manager, Clinical & Support Options (413) 455-7994
Personal:
Emily Rousseau (954) 914-0588
Tracy Keene (413) 219-8269