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ABOUT ME
Phoenix MacLaren
DRR 2016 – 2019
DRC 2019 – Now
District 5050
Canada
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SESSION
OBJECTIVES
How to train Rotaract Club officers within your district
Conflict resolution and leadership best practices
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YOU ARE RESPONSIBLE
FOR PROVIDING ROTARACT
LEADERS THE KNOWLEDGE
AND SKILLS THEY NEED TO
LEAD THEIR CLUBS AND
DISTRICTS WITH PASSION
AND CONFIDENCE.
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ROTARACT TRAINING EVENTS
HOW ROTARY TRAINING EVENTS SUPPORT THE STRATEGIC PLAN
• District Meetings
• Rotaract District Leadership Training
Meeting
• District Conference
• Presidents-elect Training Seminar
(PETS)
• District Assembly
• Multidistrict information organization
(MDIOs) Meetings
• Interota
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1. Choosing content
2. Choosing session formats
3. Planning dynamic training sessions
4. Managing logistics
5. Selecting and preparing facilitators
CURRICULUM PLANNING
After training, participants should feel motivated and prepared to perform their new roles.
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Visual Learners
Auditory Learners
Kinesthetic Learners
KNOWING YOUR AUDIENCE
Learning styles depend on cognitive, emotional and environmental factors, as well as one’s prior
experience.
Everyone’s different!
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WHAT DO YOU THINK ARE THE IDEAL
QUALITIES AND SKILLS OF OUR CLUBS LEADERS?
BRAINSTORMING
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“The way to war is a
well-paved highway
and the way to
peace is still a
wilderness”
WHAT IS A CONFLICT?
Paul Harris
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CASE STUDY
A club in your district offers to organize the next district
conference but they don’t have the support of its sponsor
Rotary Club.
WHAT WOULD YOU
HAVE DONE?
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● Identify the source of the conflict.
● Look beyond the incident.
● Request solutions
● Identify solutions both disputants can support
● Come to an agreement
● Follow up
CONFLICT RESOLUTION PROCESS
Be Calm, Be Patient,
Have Respect!
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The FOUR-WAY TEST is
a nonpartisan and nonsectarian
ethical guide for Rotarians to use
for their personal and professional
relationships
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LEADERSHIP BEST PRACTICES
• Manage yourself first
• See the big picture
• Know your team
• Seek first to understand and then act
• Listen more and observe more
• Empower, rather than manage, your teams
• Communicate regularly and via different
channels
• Develop trust and delegate
• Don’t make promises you cannot keep
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• Develop long – range goals and set annual
goals that support them
• Keep all members involved and informed
• Communicate effectively with club members
and district leaders
• Ensuring continuity in leadership from year to
year
• Offer regular and consistent training
• Assign committees that suppor your district’s
operational needs
BEST PRACTICES TO
MAKE YOUR DISTRICT
STRONGER:
Kenneth Thomas and Ralph Kilmann developed five conflict resolution strategies that people use to handle conflict, including avoiding, defeating, compromising, accommodating, and collaborating.
This is based on the assumption that people choose how cooperative and how assertive to be in a conflict. It suggests that everyone has preferred ways of responding to conflict, but most of us use all methods under various circumstances. It is helpful to understand the five methods, particularly when you want to move a group forward.
Conflict Resolution Strategy #1: Avoiding
Avoiding is when people just ignore or withdraw from the conflict. They choose this method when the discomfort of confrontation exceeds the potential reward of resolution of the conflict. While this might seem easy to accommodate for the facilitator, people aren’t really contributing anything of value to the conversation and may be withholding worthwhile ideas. When conflict is avoided, nothing is resolved.
Conflict Resolution Strategy #2: Competing
Competing is used by people who go into a conflict planning to win. They’re assertive and not cooperative. This method is characterized by the assumption that one side wins and everyone else loses. It doesn’t allow room for diverse perspectives into a well informed total picture. Competing might work in sports or war, but it’s rarely a good strategy for group problem solving.
It’s what can happen when people feel like they aren’t being listened to and start being assertive.
Conflict Resolution Strategy #3: Accommodating
Accommodating is a strategy where one party gives in to the wishes or demands of another. They’re being cooperative but not assertive. This may appear to be a gracious way to give in when one figures out s/he has been wrong about an argument. It’s less helpful when one party accommodates another merely to preserve harmony or to avoid disruption. Like avoidance, it can result in unresolved issues. Too much accommodation can result in groups where the most assertive parties commandeer the process and take control of most conversations.
Conflict Resolution Strategy #4: Collaborating
Collaborating is the method used when people are both assertive and cooperative. A group may learn to allow each participant to make a contribution with the possibility of co-creating a shared solution that everyone can support.
Conflict Resolution Strategy #5: Compromising
Another strategy is compromising, where participants are partially assertive and cooperative. The concept is that everyone gives up a little bit of what they want, and no one gets everything they want. The perception of the best outcome when working by compromise is that which “splits the difference.” Compromise is perceived as being fair, even if no one is particularly happy with the final outcome.
Manage yourself firstThe first step towards project leadership is to manage one self and have an ethical moral compass. To do so project leaders need to have healthy emotional intelligence. The creation of healthy and positive emotions and the management of bad emotions allow the project leader to be proactive and fair, leading to good decision making. High emotional intelligence breeds optimism and self-efficacy among project managers. Thus, ensuring the efficient management of projects and their teams.
As a project leader you need to walk the talk. The behaviors and traits you expect from your team should be exhibited in yourself first.
See the big pictureProject leaders should be able to see things globally and analyze events within the context. They should learn critical thinking skills to analyze the big picture. Project leaders should be able to identify and analyze relationships between events, statements, concepts, and situations. They should make decisions after forming hypotheses and deducing the consequences of data or events. By seeing the big picture first, they can evaluate and determine the consequences of a certain course of action before moving forward.
Know your teamProject leaders should get to know their teams, learn about them, discover what makes them tick and what frustrates them. Learn about their strengths, aspirations and perspectives. The more they know about them the better they will be able to lead them as a project leader. To get to know one’s team they don’t have to be their friend, just being friendly and fair is enough. They can take them out from time to time to get to know them better.
Seek first to understand and then actA project leader first tries to understand using his critical thinking skills before taking any actions. A successful project leader gathers information, then carefully analyzes, interprets and understands it before acting. They question what they read and hear. They come to a conclusion by logical deductions. They don’t make quick assumptions with baseless facts. They use their critical thinking skills to approach problems, questions and issues
Listen more and observe moreGood project leaders are good listener. In a world bombarded with information and people always speaking, listening is a very valuable leadership skill. By listening properly, one can acquire information, identify and clarify issues, make decisions, and resolve conflict. It is not only important to just listen, but also read between the lines and observe other’s behaviors, body language and situations. When a team member feels that the project leader is listening to him he feels important and respected
Empower, rather than manage, your teamsEffective project leaders inspire their team members to transcend their own self-interests for the good of the project or organization. They empower their team by giving them tool, opportunities and guidance rather than subjugating them by commands or orders. Project leaders motivate team members by appealing to them at an individual level and by highlighting their strengths.
Communicate regularly and via different channelsProject leaders communicate regularly, precisely and clearly to build relationships, to assess progress and identify risks and challenges. They use all channels of communication so that all team members are on the same wavelength and everyone has received the message. Project leaders should avoid making baseless assumptions and deduce conclusion by clarifying, asking questions, encouraging members to speak their minds and communicate around the various questions raised.
Develop trust and delegateDelegation is essential to a project leader’s effectiveness. For project leaders to delegate effectively they should inspire trust and in turn trust their team members to get the job done. By listening, observing, understanding and critical thinking project leaders develop intuition to choose the right person to delegate the tasks, make the expectations clear, establish how and when they want progress reports, give appropriate authority and get a commitment to get the job done.
Don’t make promises you cannot keepAdhering to a commitment, doing what you said, respecting a deadline and appearing for an appointment are an important yardstick to measure the value and worth of a project leader. So, think twice before committing to an unrealistic deadline. This will not only make things difficult for your team but also lower your credibility. Hence, a trustworthy project leader doesn’t make promises he cannot keep.