1. Ross L. Peterson
Redmond, WA | 425-881-8019 | rpeterson0823@gmail.com
Operations and Customer Service Professional
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Highly motivated, experienced professional with proven leadership strengths handling a wide mix of
operations and drawing upon a deep combination of interpersonal, organizational, and customer service
skills. Recognized for effectiveness as a team leader and able to provide clear vision, direction, and
communication to create a culture of accountability. Motivates people to reach their peak performance.
Key Skills & Qualifications
Outstanding Customer Service Skills Strategic Planning
Office Management Diplomatic, Tactful Communications Style
Staff Hiring, Training & Supervision Vendor Management
Customer & Employee Retention Listening Skills/ Client Needs Assessment
Budgeting & Profitability Analysis Positive Attitude/ Self-Starter
Professional History
WEST COAST PAINT SUPPLY,INC.| President Kirkland, WA 1986 to 2016
 Built the small business from a start-up utilizing a strong customer service foundation.
 Developed a long standing relationship with Painting Contractors by establishing a Contractor
ReferralProgram.
 Enhanced the consumers shopping experience by providing in store classes and educating the
staff to assist customers on paint color selection and do it yourself repairs.
 Created a Customer ReferralProgram by providing a discount to those who referred customers to
us.
 Accomplished a low employee turnover rate through strong hiring practices and continued to
educate and empower the employees.
 Continued to revise marketing plans to meet changes in the industry through product innovations
and customer requests.
 Utilized Facebook and Email to communicate directly to our customers and receive their input.
 Full responsibility for financials. Negotiate short and long term contracts with suppliers and
vendors.
 Automated point of sales for efficient reporting and reconciliation.
 Created a customer call back program for resolving customer issues, following up on customer
projects and inside sales calls to existing customers.
BANK OF AMERICA |Production Manager Seattle, WA 1978 to 1986
 Promoted to severalpositions with increasing responsibilities.
 Managed 22 staff members with various levels of expertise.
 Established high communication with staff through weekly staff meetings and individual monthly
meetings.
 Key member of transition team during acquisition.
 Established annual budgets.
 Promoted a cooperative atmosphere with other departments.
Education
Seattle University – Master’s Degree – Completed course work for Master’s Degree
University of Washington – Bachelor of Arts Business Administration
Bank of America Management Training Program