1. Rosa Anda
4750 Templeton Street #1324, Los Angeles, CA 90032, Home Ph: (323) 342-9464, Cell: (323) 559-6347
Objective: To obtain a position where my skills, education, and experience can be utilized for the benefit of my
employer.
Profile
Well qualified and results-accomplished Banking Professional with 15 years of successful experience, Excellent customer
service, and consistently delivered sales and profits, Achieved branch sale goals with leadership, teamwork, and problem
solving skills.
 Teller Operations
 Customer Services
 General Office Equipment and Internet
 Home Equity Lending
 Banking Products and Services
 Business Lending
 Excel, Windows, Word
 Data Entry, Type 75 Words
 Quick Books Certified
 Fluent in Verbal and Written Spanish
 Staff Training and Development
Employment
MACY’S, November 2011 – Present
Customer Service: Customer Sales/Service. Greet and assist customers in their purchases. Open cash drawer and balance sales.
Generate new credit cards.
IHSS (In Home Service Provider), March 2010 - Present
Personal Assistant: Providing personal services to individuals with limited physical abilities.
Well Fargo Bank, December 2010 to March 2011
Customer Service & Sales Representative: Assisted customer with banking needs. Assisted and resolved customer problems.
Recruited customers; by opening personal or business accounts. Generated Daily Sales. Referred potential customers to Home
Mortgage, and Investment Department.
GPS A Division of Colanda Corporation, March 2011- November 2011
Office assistant: Cordially greeted clients and answered heavy phones calls. Assisted with accounting duties on Quick Books,
Created Invoices, help with accounts receivable. Assist on sending e-mails to clients and vendors. Collected on accounts
receivable.
Washington Mutual, JP Morgan Chase, 1982- 2009
Senior Assistant Branch Manager: Supported Branch Manager in creating methods in achieving branch goals. I trained
personnel in their position, and in all fields. Including, Operations Supervisors with their individual positions and work
responsibilities. Counseled personnel and assisted them with their individual goal setting. Created annual review forms for
employees on setting goals and expectations. Worked as a liaison with various departments in Consumer Lending, Mortgage
Home Lending, and Financial Advisors; referred customers and worked closely with them to create a full service “one stop
shop” for our customers. My branch ranked number one in customer service, in the entire San Gabriel Region. The Branch
obtain Premier Rank in 2008.
Education
Garfield High School (General Education and Banking)
Quick Books Certified
Excellent References Available Upon Request