2. 2
General
Full Name: Rose Galvez
Postal Address: 10 Beaufighter Street
Raby
NSW 2566
Phone: Home: (02) 9820 9939
Mobile: 0425 344 049
Email: rose.galvez@yahoo.com.au
Type of position: Office Administration
Profile
I have been working as an office administrator for a home builder, having previously worked in a variety of roles
ranging from customer service, production Managers assistant and receptionist.
I have a strong background in office administration and customer service, possess good communication and
interpersonal skills, experience has taught me how to build strong relationships, I am friendly, well presented,
possess excellent oral communication skills and time management skills. I’m a fast learner and pick up new
systems quickly.
Skills Summary
Customer Service
Customer Focused
Scheduling
Front-Office Operations
Clear & Accurate
Documentation
General Office Skills
Time Management
Personal Attributes
Committed
Approachable
Able to adapt to new challenges
Able to learn new skills
(applications & systems)
Organised
Hard Working
Fast Learner
Supportive
Effective Communication
Motivated
Work Unsupervised
Result Focused
Team Player
Loyal, Dependable & Responsible
3. 3
Career Snapshot
2013 - Present
2012 - 2013
2011 - 2012
2007 – 2011
2007 – 2007
2004 – 2007
2000 - 2004
Southern Vale Homes – Administration Assistant
Oasis Homewares – Administration Assistant
Elena Rose Floral Design – Administration Assistant
Narellan Pools - Production/ Administration Assistant
Prysmian Cables - Customer Service
“No Worries” Mowing and Cleaning Services - Business
Manager
GBC Australia Pty Ltd – Customer Service Officer
Technical Skills
Applications Databuild
MYOB
MS Outlook
MS Office applications for everyday office work
Internet Explorer
Windows 2000 / XP
SAP
Sage
Application
Education/Qualifications
Small Business Management
Certificate IV
1998
4. 4
Employment History – Detail
Administration Assistant – Oasis Homewares
Company: Southern Vale Homes
Duration: August 2013 to Present
Responsibilities: Administration for Sydney Office
Invoice processing
Liaising Site Supervisors
Collating Documents for handovers
Processing Clients progress payments
Maintaining all Clients records
Liaising with Sales Reps
Office all rounder
Administration Assistant – Oasis Homewares
Company: Oasis Homewares
Duration: February 2012 to August 2013
Responsibilities: Customer Service
Data entry using MYOB
Liaising with Consultants
Processing payments
Processing returns and refunds
Preparing end of day reports
Office all rounder
Administration Assistant / Sale– Elena Rose Floral Design
Company: Elena Rose Floral Design
Duration: October 2011 to February 2012
Responsibilities: Office all rounder
Customer Service
Preparing quotes
Preparing invoices
Data entry using MYOB
Accounts payable/Receivable
Liaising with customers, suppliers & florist
Ordering product
Preparing end of months reports
5. 5
Production/Administration Assistant – Narellan Pools
Company: Narellan Pools
Duration: September 2007 to October 2011
Responsibilities: Payroll
Dispatching customers’ orders
Data entry using Sage and Application
Producing production reports
Liaising with factory manager
OH & S records
Office all rounder
Customer Service & Data Entry – Prysmian Cables
Company: Prysmian Cables
Duration: March 2007 to September 2007
Responsibilities: Data entry using SAP
Liaising with sales reps and customers
Handling customer’s returns and credits
Business Manager – “No Worries” Mowing and Cleaning Service
Company: “No Worries” Mowing and Cleaning Service
Duration: August 2004 to January 2007
Responsibilities: Liaising with Strata clients and contractors
Producing quotes and invoices
Book keeping
All administration duties
Customer Service Manager – GBC Australia Pty Ltd
Company: GBC Australia Pty Ltd
Duration: September 2000 to June 2004
Responsibilities: Team leader
Data entry orders
Processing sale orders as well as credits
Processing customer queries over the phone
6. 6
Personal Overview
Over the years of my working life have gathered a variety of experience on different areas, which will be an asset
to any employer. I communicate effectively and I am approachable, I have the ability to work in a busy team
environment but can also work well unsupervised I get on well with all kinds of people and maintain these
relationships by gaining their trust and respect.
I am committed to provide my employer with complete professionalism that is required for the job.
Referees
Available on request
