1. Rosana Marili Soares Donnelly
707 East Reagan Parkway 161  Medina, OH 44256  330-304-9318 roma.so@hotmail.com
INT E RNAT I ONAL BUSI NE SS PROF E SSI ONAL
 25 years of experience working in the USA for multinational companies operating in Foreign Trade.
 Extensive International Customer Service and import/export operation experience.
 Skills in negotiating with clients andsuppliers, service providers, government agencies andperforming
foreign trade activities.
SKILLS
International Business
Import/Export Operations
Communication Relations
Global Trade Compliance
Identifying solutions
Results Driven High Energy
Policies & Procedures
International Customer Service
Foreign Language
PROFESSIONAL EXPERIENCE
ROCKWELL AUTOMATION — Mayfield Heights, OH
GTC - Export Operations Compliance Analyst, March 2011 to Present
Key Results:
 Provide support to global subsidiary Export/Import compliance contacts to ensure
compliance with Export Regulations, company policies and procedures
 Resolve export compliance issues with US Government agencies who have jurisdiction over
exports in order to prevent fines, penalties and revocation of export privileges
 Ensure that Rockwell Automation and its subsidiaries perform due diligence by screening
customers against denied party lists as well as review end-use applications
 Work closely with Logistics and Customer Care to ensure supply chains are set up correctly
to export goods out of the US to global customers in agreement with the US Export
Regulations while meeting delivery deadlines.
 Responsible for screening processes against US Government lists (sanctioned party lists) and
efficient resolution of holds to secure timely shipment of goods.
 Keep SAP and legacy systems up to date with Sanctioned Party List updates that must be
implemented within the same day that they are received.
 Distribute Federal Register Notices to all US and foreign subsidiary locations when updates or
changes have been made export regulations.
 Respond to internal and external classification inquiries by reviewing the Export Control
Classification Number (ECCN) and determining licensing for export.
 Maintain export metrics for all US plants.
 Provide business units compliance advise on export transactions, such as drop shipments
and routed export transactions
 Knowledge of the following US Government regulations
o US Export Regulations(EAR)
o Foreign Trade Statistics Regulations
SELF EMPLOYED — Sao Paulo, SP – Brasil
Personal Translator and Interpreter, May 2009 to December 2010
Key Results:

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 Consecutive Interpreting
 Written Translation
 Customized Training
 Personal Development
Day Brasil — Sao Paulo, SP – Brasil
Senior Export Analyst, March 2006 to April 2009
Key Results:
 Managed customer accounts for 24 countries in parts of Latin America and the Caribbean
 Reported to Shared Services Manager.
 Responsible for export operations aligned with Trade Compliance, with low risk and meeting
the expectations of clients.
 Formed the Foreign Trade Nucleus centralizing all international operations to plants,
impacting the standardization of procedures and systems, sharing team technical knowledge
and cost reduction.
 Analyzed and monitor legal changes, SISCOMEX (Integrated Foreign Trade System), BACEN
(Brazilian Central Bank), DECEX (Foreign Trade Department), and correlate agencies.
 Controlled the utilization of the Drawback.
 Prepared and disseminated norms and procedures in the area.
 Prepared service agreements with clients and service providers.
 Effectively defined goals and performance indicators.
 Developed and applied clients satisfaction survey and action plan
Moen Inc.-North Olmstead, OH
International Customer Service Leader, February 2004 to February 2006
Key Results:
 Ensured that processes were documented for all accounts, and followed consistently.
 Provided general documentation for all accounts.
 Assisted in higher-level problem solving and issue resolution.
 Daily review of open orders report review and follow-up, seize opportunities to better service
level.
 Worked with China and NAFS on planning.
 Supported Sales and Marketing.
 Managed and administered the operating costs and resources to support work. This included
requests for overtime, and appropriate distribution and prioritization of workload.
 Helped to implement the SAP System in China and Mexico.
 Held periodic meetings with the business areas to address identification of opportunities for
improvement.
SENSIBLE STORAGE INC- Vernon Hills, IL
Import Manager, March 2000-August 2003
Key Results:
 Responsible for all Import accounts.
 Managed the company’s largest accounts, helping sales growth from 2 million to 15 million
dollars per year.
 Managed the orders from data entry, follow-up with overseas manufacture to ensure the
quality of production and time of delivery.
 Processed import documents, letter of credit documents and presentedto designatedbank.
 Responsible for the company monthly budget and profit report.

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FORT DODGE ANIMAL HEALTH- Overland Park, KS
International Customer Service Representative/Import, May 1997 to July 1999
Key Results:
 Supported Foreign Trade Manager.
 Operated with import and export processes based on commercial negotiations.
 Analyzed orders and shipment instructions.
 Submitted shipment instructions to suppliers and cargo agents.
 Followed up on shipments.
 Receivedand matchedshipment documents and orders.
 Prepared and controlled advances paid to freight forwarders.
 Prepared information and documents to close foreign exchange rates.
 Maintained constant updates of foreign trade management system.
 Prepared and updated follow up spreadsheet for internal clients.
 Issued export documents (Invoice, RE, Certificates of Origin)
 Issued and analyzed letters of credit.
DENT TOOLS- Shawnee Mission, KS
International Sales Representative, May 1995 to May 1997
Key Results:
 Provided equipment sales and educational packages to customers throughout the United
States, South America andthe world.
 Became the #1 rep of 5 in Total Sales and Percent of Quota in one year.
SAM´S CLUB (Division of Wal-Mart), Wheeling, IL
Outside and Inside Sales Representative, November 1990 to May 1995
Key Results:
 Led a very successful Latin America community sales campaign shortly after arrival in US
despite language and cultural barriers.
 Worked at the membershipdesk training new employees.
EDUCATION
 Wm. R.Harper College, Palatine, IL (USA) certificate
 Univ. of S. Carolina (USA) certificate
 Faculdade Anhembi-Morumbi (Brasil) diploma lll
 Fundação Bradesco (Brasil) diploma
OF NOTE
Language Skills:
 Portuguese
 English
 Spanish
Computer Skills:
 SAP
 Oracle
 Microsoft Office 2010
 Lotus Notes
 Power Point

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